Storage Direct Self Storage

I have used this storage unit for nearly two years. Today was the first time I had to encounter the front office staff beyond the initial signup. The front office person was rude, offensive and out of line. He was incredibly unprofessional and I just can’t say enough to how badly I was treated. I tried very hard to be kind and take a step back but the lack of any type of humanity was just beyond me. I’d like to think he was just having a really bad day and decided to take it out on the clientele but come to see there have been other bad experiences with him, beware! I will be taking my business elsewhere.

They advertise a free second month, but when you arrive it won’t apply to the unit you are renting. When i asked what unit it does apply to, i was told they’re all sold out. Staff extremely rude and unhelpful. And you’ll be locked out the day after your due date. Their are much better, much less storage options available, you’ll be glad you choose another one besides this one.

I went in today to inquire about a storage space and I had a terrible experience. The guy, I think his name is Namia or something, was very rude and short when I asked him questions. What’s worst is that he stared at my breast the entire time. Wow.

Excellent storage facility! Exceptionally clean with easy hate access. They even have inside air conditioned units. The staff is very nice and quick to answer any questions or concerns. Prepay a year for savings! Definitely recommended!

Wonderful management and great safe little place to keep your storage very helpful in showing you your unit and getting your supplies and always great specials for move-in’s very happy that we are using them to store our home goods.

Blake to the rescue! We had a potential problem with our billing due to a previous miscommunication. Blake was patient and courteous in helping us resolve the issue. We’re grateful that he took the time to follow up to help us avoid an ugly situation. Other businesses should be so fortunate to have such employees. Blake even offered to help my husband move some of our things into the storage unit. Thanks again, Blake!

I do not know much about renting a storage unit, but based on my experience returning a truck to another, I’m happy to have chose Storage Direct. My interactions with them have helpful and always cordial.

I went in to visit a couple of sites while in town, and was most impressed with THESE guys! While I ultimately decided I wouldn’t need a unit after all, I found them very helpful and courteous. I;ve already recommended them to my LV friends!

This is the worst storage unit location I have ever dealt with. The women who sold me the unit was so unhelpful. She was rude and did not want to validate any of the promotions nor do they promote any deals. You have to ask and plea to get them. For example while I was waiting I seen a sign for a free lock. The offer was that you receive a free lock with auto bill pay, when I asked the employee about the offer she rolled her eyes and said «I guess». Because the size of unit I rented was smaller I wasn’t able to get the dollar move in so I asked if they had any other deals and the women replied «yes». Being frustrated I signed my contract and started to move my stuff. The staff provided the worst customer service. No to mention the rates are high and the inconvenient hours. I only used this location because it was the only storage location in this small are (I live close) that was available the day I needed. I am happy to no longer be doing business with them. I do not recommend this location.

Awesome location and price! Got a 10×10 monthly for under $ 100. Recommend to everyone in the area!

I live right next door to these units. So when it was time to move in with the bf, renting here was a no brainer. We walked in, toured the location and saw my unit I was renting. I was only going to store a few things so we got a 7×10 unit, 3 months for $ 172. The employees are very friendly and the complex is clean. There is a required gate code entering and exiting the premise so I feel secure storing my items here.
Here are a few tips:
1. New tenants can use their moving truck for free to move in (up to 25 miles).
2. They require renters insurance, either your own or you can purchase it from them.
3. Even though your things are in storage, don’t forget to cover things up. It still gets dusty.

This location is tucked away on a side street and is clean and I feel comfortable and safe every time I am there to checkout my storage unit. My questions were always answered and I was given a free truck to move my stuff into the unit which was awesome and convenient.
Namiah helped me out and is a tremendous asset to storage direct because he was pleasant, kind and courteous to me when I was inquiring about renting a unit and even after I became a tenant.

I literally stumbled upon this storage facility as my first choice was unexpectedly closed (On Silverado Ranch Blvd) However, after meeting the manager (Cassie), touring the facility, etc. I finally determined that I felt this location was a better match!
I felt that my ‘stuff” would be safer. That this was a manager that truly cared about the facility and the clients. Which can be rare in this world.