Summerlin Animal Hospital

Sometimes you have to read the Unilocal reviews that are negative to see if they are justified, or just upset or unreasonable customers.
I don’t consider myself unreasonable, and after reading the reviews for this Vet I decided to check it out myself.
It’s really close, which is obviously why I took it upon myself to do my own study.
Awesome staff. I met 5 people in my one visit and they were awesome.
When the Dr was finished with my puppy’s treatment, he provided a lot of info and then even took the time to ask me if I had any questions at all about my puppy’s care or just him in general.
I did have a few, so I asked and he politely answered.
5 star vet all the way. I’ve been to quite a few vets and they were above average for sure. I’m excited that I found such a great vet, just around the corner.

I feel the need to defend Summerlin Animal Hospital as there are a lot of negative reviews and after reading them I can only conclude that those people are just not very bright. I have been coming here for 5 years, first with my cat and now with my dog too so I have a decent bit of experience.
Let me start by saying I am one of those annoying pet people who thinks my cat is more valuable than your child (and fankly looking at little Johnnies last report card I am probably right). So I am pretty snooty about all things related to their care, especially boarding. When I have had to board a pet for longer than a weekend I always prefer to do it at a vet so that if there is any kind of medical emergency I know they will be taken care of so I don’t have to go John Wick on some snooty pet motel. That being said:
1. They have always communicated with me promptly. If I send an email I get a quick response, even late at night and on the weekends. They always call and follow up on things/​remind me of appointments
2. The prices are rock bottom. Boarding a cat is 10 $ per day. Boarding a dog I believe is 20 $ per day. To those who say its expensive– please let me know where you found something cheaper of any kind, let alone a place with qualified medical personnel on staff. A few times while being boarded my cat hat to get her shots done or have her teeth cleaned (and one removed :() and they could have easily put me over a barrel on the price. However, their services are always reasonably priced and much cheaper than vets I have visited previously.
3. The boarding is great. My cat is very friendly so they let her out all day to roam around the office/​interact with the other animals instead of keeping her in a small cage. Every time I have been there I have seen staff walking/​playing with dogs who I assume are being boarded there.

Before writing this review, I wanted to give Summerlin Animal Hospital a chance, I have left a second message and now have waited 48 hours for a response from Dr Reynolds or the office manager of SAH regarding a simple question which went terribly wrong with employee Stephanie, but have not had anyone return my call. I have taken my two dogs to Dr Reynolds for about 3 ½ years and I’m still baffled about the outcome of a simple logical question. My 5 year old Lhasa Apso was born with a «cherry eye» which is a red swelling in the nasal corner of her eye. This condition did not hurt her, but after much consideration of putting her through this surgery, we decided to have her eyes fixed. Within a couple weeks we noticed one of her eyes seemed to be going back to the «cherry eye» so my daughter took her in and was seen by Dr Harper which she said the surgery did not take in that eye. I called the office to ask them about Dr Harpers diagnosis, and was told Dr Reynolds wanted to look at her eye, so my daughter took her in and Dr Reynolds confirmed what we were told by Dr Harper. Since I was working and was not able to personally speak to Dr Reynolds, I called to ask about possible reasons why the eye did not take, risks in a second surgery on that eye, since I was not sure I wanted to put her through the surgery again, and also asked if I would be paying full price for the surgery a second time. This is when it went terribly wrong with Stephanie. I was told with «attitude» I did not pay full price for the initial surgery and received a «very large discount» and yes I would be charged full price for the surgery to be redone! Because this was an elective surgery, I had inquired about the risk, procedure, and cost of this surgery on occasion during our 3 ½ years with SAH because there always seemed to be higher charges than what I was initially quoted on visits with my dogs. I asked to speak to Dr Reynolds but was told he was not available to talk to me. I am shocked that this simple question went so wrong and have since picked up my records with no call back from the office manager or Dr Reynolds. As far as I am concerned, I put my dog through a surgery that was unsuccessful on one eye with no explanation as to why, and the price I paid was the price I was quoted on more than one occasion. No discount was EVER mentioned and because money turned into more of an issue than the health of my dog, I am questioning why one eye was successful and one eye was not. After reading other reviews, I am so thankful I did not put my dog through another surgery at SAH!

I took my dog here a couple times and my experiences were fine, perhaps a little pricey but that’s what you get in Summerlin. I had her board here and can’t say I was impressed. It doesn’t sound like the dogs get out a whole lot. They certainly aren’t getting the exercise they need. I now take my current dog to a pet resort if I’ll be out of town, so she can run around and play with other dogs. This stuff wasn’t the big issue though: I took my old puppy in to get spayed and I never saw her again. I got a call while I was driving to work from Dr. Reynolds that my dog had a «bad reaction» to the anesthesia, went into cardiac arrest, and they weren’t able to revive her. She was a 7 month old, presumable healthy, puppy. I understand that bad things happen, but what makes me upset about this whole experience is that when I dropped her off that morning, they made me choose which medicine to give her, as if I’m the medical professional. I don’t understand why they don’t make that decision based off their veterinary knowledge. I can’t help but think that if I had chosen the more expensive one, would she still be alive? Also, did the vet do a blood test before the surgery to make sure she was healthy enough to undergo anesthesia? I’ll never know. They did, however, sign a condolence card for me, which was nice. I now have a new dog and have switched to Boca Park Animal Hospital. I hope no one else has to experience what I went through at Summerlin Animal Hospital. Please do your research beforehand and take time to speak to the vet about specific treatments. Don’t blindly put your faith into it like I did.

I have been taking my babies to Dr. Reynolds since 1998. He is kind and caring with all of his patients. I also had the honor of working, for a brief time, there so I was able to see first hand how he is as a doctor as well as the way he expects his staff to be with all of his patients and their owners. Don’t you ever want to know just what they are doing to your pet when they take them behind the closed door? Well I can tell you from experience that Dr. Reynolds and his tech and assistances are very gentle and thorough when examining your pet. He keeps abreast on all medical breakthroughs and will research and speak to specialist if necessary to make sure that your pet gets the best care and treatment they truly deserve. When you board your pet (s) rest assured that the kennels are kept clean and your pets are loved and well taken cared of. During the time I worked in the kennels, I told everyone not to tell my husband how much I cleaned because he’d expect the same at home = So I will always take my babies to see Dr. Reynolds because he is truly the best!

I cannot say enough good things about this veterinary hospital. I encourage anyone in the area looking for a new doctor for their furry companion to consider Summerlin Animal Hospital.
Dr. Frank Reynolds and Dr. Tessie Harper are knowledgeable, skilled, and great with both the animal patients and the pet families. The veterinary technicians (with special mention of Darlene R.) assist the doctors with efficiency, as well as affection for the patients. The front office staff (Jan, Marsha, and Stephanie) are always pleasant and understanding.
One of my cats was hospitalized twice in the past month and a half, for over a total of 20 days. I received daily updates directly from the veterinarians, and was invited to visit my cat every day the office was open (and stay as long as I liked). I often received updates at night from various staff as well. It was clear to me, by my cat’s behavior when I visited him, that he was definitely at ease. He was obviously loved by all of the staff that he came into contact with, and I know that helped to ease his healing process.
The people at Summerlin Animal Hospital make all the difference — they will take excellent care of both your furry pals and you!

This is the worst vet ever. Not just in Vegas, but ever… anywhere. We have tried them several times in the past several years (because of their convenient location) and the result is always the same: an absolute nightmare. When we pick up the dogs from boarding them, our dogs act as if they have not been let out of a kennel for days. They usually have to go #1 and #2 like it’s been days since they last had the chance. They also come out extremely hungry and act as if they haven’t had a meal for days. As I’m writing this, I feel like a terrible pet owner for subjecting our dogs to these people! Good pet owners don’t take their dogs to this vet!!!
On top of everything else, the prices are ridiculously expensive. And there is always a hidden charge that they throw in. In order to board the dogs, they require shots and «exams» that other vets don’t require. It’s just a way for them to rack up the bill. When I dropped them off most recently, I was very specific about the charges I expected to see when I picked them up. They assured me those were the charges. Surprise, surprise when I came to pick the dogs up, they charged me almost $ 300 for four nights of boarding and included a bunch of incorrect and additional charges that were not shared with me in advance! In fact, the opposite had been assured to me. They know you’re powerless in that situation. If you want your dogs, you have to pay them what they demanding from you. It should be criminal.
They get 1 star only because zero stars is not an option. The bottom line is «do not go to this place»! You will be sorry you did.