T-Mobile

Quick easy and Andrew was awesome. After going to downtown summerlin I was dreading going into a T-​Mobile store but like I said before Andrew helped us out quickly and made the transition to new phones super easy. We will be back to the Meadows mall location from here on out

The only reason I put one star is because you can’t continue to post the review without rating. But this place is definitely a zero in my book.
I’ve been in here about 5 – 6 times with questions and every single time I’ve gotten horrible customer service.
Now I’m a person who is polite and calm to people all the time so this review isn’t coming from a rowdy person.
I go to the store with my friend who is in my plan. My friend was under the impression that if you buy the Samsung Galaxy S6 you get a free Samsung tablet. He bought the phone in cash and all he had to do to get the tablet for free was buy the service which is only $ 10. He did that and they continued to charge him for the tablet for 2 months. We kept going back to the store to see why they were charging him for the tablet which they weren’t supposed to. The guy who originally helped us with the tablet moved to another store more than likely for having a bad rep at this store. The guy who sold us the phone and tablet failed to tell my friend that you only get the tablet for free if you finance the phone instead of paying cash as my friend did.
They weren’t able to help, my friend is going to continue paying the tablet, but getting reimbursed by T-​Mobile and the only way to get his reimbursement is by physically going to the T-​Mobile store every month to get his money in increments until it’s fully paid off.
This store sucks. Don’t come here if you need help.

Worst places ever they don’t know how to help you at all never going there again they don’t know how to explain things to you right I had to call customer service so they could off help me out worst manager ever and employee

Always come here. For the best deals. Thank everyone who works here is so nice. Can’t wait for my next trip in a year

Real people that I trust to level with me about cost and quality.
Phones are stupidly expensive and I don’t have the income to throw away on something I’ll be replacing in two years anyway. I greatly appreciated the honest answers about each phone, it’s abilities, and how the phones compared to each other. I felt like I was talking to someone who understood quality for a manageable price tag. I ended up with a great phone that I could afford and was not crazy expensive. The person that helped me also found ways to save me money on my plan without me asking. By the end of the transaction she was calling me by name, helped me save money, and gained a loyal customer to this store.
My only complaint is that they are understaffed and the process took more time than necessary but that’s not the employees fault and cudos to them for keeping an upbeat attitude inspite of grouchy in a hurry customers.

I just got an iPhone unlocked so I could use it with TMobile. They were extremely helpful with getting me the right SIM card and setting up the phone. A few days later it stopped working and I ended up having to get it exchanged. This was the third store I went to for help. The customer service was amazing. They did everything possible to try to make it work and even called the Apple store for me to see how I could go about exchanging it. They were a lifesaver! By far the most helpful TMobile store I’ve been to!

Dropped my Chinese Huawei phone today and it smashed into a million pieces. Didn’t want to get an iPhone because everyone has one now, and it just makes me look too generic. So, I came to the conclusion that I was gonna get the Galaxy Note II, but ended up buying a Samsung Galaxy s3. Who knew that breaking my phone would be the best thing to happen to me today! My Unilocal App looks really nice on this phone. I’m a big Apple fan, I love my Mac Book and iPods, but the Galaxy s3 is just light years ahead of the iPhone 5.
I like this T-​Mobile store the best out of any of them. The one at the Boulevard is great as well, but on some days you get those lazy workers who do nothing but watch videos and play video games on their phones. Here at the Meadow’s T-​Mobile you get non-​stop service, and everyone is nice. I’m a big fan.

Very helpful stuff, but you can’t leave only two employees to work by themselves in a busy day… really, what is the management thinking? This is not a way to save money for the company…
I had to watt for over 30 minutes just to have my phone insurance canceled, since you can’t do it online anymore… at least two clients left while I was waiting, because of the long wait…

Beware of this company! I have had both the worst service and reception with this company then I have ever had with AT&T, Sprint, or Cingular. I’ve been trying for TWO months to try and correct the fact that I have a phone which is on «x-​no service», 2g, or on 1 – 2 bars of service if that like 90% of the time. I drop calls ALLLL the time, if I even have enough signal to make a call in the first place. This is like all over the place, at work, home, outside, restaurants, grovery stores, friends’ houses, etc. Several of their agents and a supervisor have told me my house is an «excellent coverage area» and that after trouble shooting they’ve determined the problem is NOT my phone but must be their network, and yet my problem hasn’t been fixed. Then they tell me later, no it’s not our network, it’s your phone. How is it my phone when I got a brand new phone??? I’ve trouble shooted my phone, deleted things, got a brand new SG3, and still the same problems. Technical Support tells me they’ll open a ticket with Engineering who will call me back in 48 hours and no one has called me back. I called about that several times, and even spoke to a supervisor who said he would, «Escalate it.» Well, it has been at least a month since then and I have still yet to receive a call back. They won’t let me out of my contract without charging me either $ 50 or $ 100 per line and I have 3 lines. (I get so much conflicting information from their agents, and was quoted both of those so who knows). I only have about ONE month left. I think that’s so ridiculous. When I call their agents I’ve been put on hold for what seems like a really long time, only to find out they transferred me back into the call queue cause then some other random agents picks up and starts their opening call center spiel! Just today I was on the phone for OVER ONE HOUR JUST to find out why my bill was as much as it was. How does it take an HOUR to tell me how they came to that number??? I tell an agent I want to cancel my contract and how do I do this? They tell me to email
and that it will take 10 business days or something to that effect to hear back from them, and that like a week or however long later I come to find out after calling that this is the WRONG department to contact, that it’s actually a different place which I need to fax or mail to. This will also take like X amount of business days to hear back from. After a week I call back because I haven’t heard from them still and it’s been noted on my file that they rejected my claims and that they won’t let me out of my contract without charging me the fee. They couldn’t tell me why, but that they’ll MAIL me a letter that MIGHT tell me why but they aren’t sure, and that I’ll receive this in 5 – 7 business days. One of the things the supervisor told me at this point was that well, «Engineering still has an open ticket for you.» What? How is that even a factor? It was at least a month ago, and STILL NO ONE HAS CALLED ME BACK or followed up AT ALL! I ask how they can expect me to pay so much money every month when I don’t feel I receive the service/​signal that I pay for, and then I’m expected to pay a penalty when I want to cancel as a result, even though I only have like a month left?! One of her responses? Well there are still trouble shooting steps that you can take.” Yes lady, because I have just been sitting here on my butt, twiddling my thumbs for the last 2 months… Ugh I hate this company!!! This review isn’t about this specific store, but about the company.

I came in to look to see why my bill looked ridiculous. and the Kathryn (her name started with a «K») was as helpful as ever. I was tempted to just shut off the three line because I could never get anywhere with their customer service via phone or at one of other their stores because of the lack of them selling anything but customer service. But when all else failed. this team highly suceeded. I had those stupid questions which they had answers too which is the best customer service ever. I would definitely come here to talk to K and Kevin. they are fantastic, very knowledgeable about techie and bill relations. They made me feel welcomed to ask anything I had question to.