The Batchelor Group

Jillian and James and their team are so awesome! They made buying a house such a less stressful situation than it had started out for us. You send them a list of listings you want to go see, set up a time, and then you go see them — totally hassle-​free. They work with you on writing offers — meeting you wherever is convenient for you, and discussing a good offer for the house based on what other houses have sold for recently. When our offer was accepted, they called us to congratulate us and worked with us on everything that was necessary going forward. Their assistants are amazing and will help you with absolutely everything possible. After our house closed, their assistant gave me the code to the lockbox to get my keys because James and Jillian were on a family vacation for the winter holidays and I could not get the lockbox open. My husband tried and I tried again the following morning (multiple times), so I called her back and she came over and tried and managed to open the box (this was a Saturday morning) and gave me a big hug and congratulated me! I definitely would use them again and would refer any of my friends to them. :) Thanks again!!!

My wife and I were looking for our first home. The Batchelor group was the first realtor we contacted. They seemed really nice and were eager to help us out. We went thru all the steps to start the process but when we got to the house searching part all we got in our email was broken down shacks that were less than our price range and not what we were looking for. They would send us 4 – 5 emails with the same listing repeatedly only to fill our e mail space and waste our time. I brought it to their attention quite a few times and had to keep reminding them of what we were looking for. It’s like they never paid attention to what it was we wanted in a house. It seemed as though they were trying to sells us what they wanted us to buy. I reminded them again what we were looking for, but to no avail. We gave up on The Batchelor Group all together after 8 months. We talked to a different agent and they were finding better properties for us. Batchelor Group kept sending me e mails filling my e mail with unwanted properties again. I just ignored the emails for a while. My wife and I became extremely busy and put the house buying on hold for a while. Later we came across a house that was everything we wanted so I contacted the realtor and it happened to be Jillian with The Batchelor Group. I was a bit surprised, but my wife and I decided to give them another chance. We went thru all the steps and put down an offer to the seller. When my wife and I reviewed the paper work with our attorney, he noticed a lot of mistakes on the info and the numbers. I brought it to their attention and they said it was a computer problem. Why didn’t they double check the contract before sending it out. This contract meant everything to my wife and I. It was very important to us so why didn’t they take the same precaution to insure all the info was right? I had to point out over and over of mistakes that were still present in the contract. They were finally able to get it right after giving us one excuse after the other. We went on and had the house inspected after everything was rectified. At the inspection my wife and I came across a few thing that were supposed to be done before the inspection. We tried to call and e mail Jillian but we never got a return call or an e mail. The house inspector told us that the house wasn’t safe and there was too many thing wrong with it. We cancelled the contract and needed to sign a document to cancel the purchase, but when they sent us the document it had all the wrong information on it. They blamed it on the computer again. We finally gave up on The Batchelor Group due to lack of customer service, Improper document handling, unprofessionalism and no attention to detail. This process of buying our first home was so important to us, but Jillian and The Batchelor Group didn’t think so. It showed in the way they did business. They give themselves high scores for their selling techniques, but we disagree. They were not who they claimed to be. Be ware of this company and if you do decide to do business with them make sure you check everything they do to cover your end. We would never do business with them again. The signs were there from the beginning and we should have avoided them at that time, but we believe in giving second chances. We now have our dream home and we learned a lot of what to avoid when we are buying a house. We are just passing our experience to others so that they will be aware of bad apples in the market.