The Bronstein Hand Center

I am so upset right now sitting in this damn waiting room and them telling me they are charging me $ 50 for a no show when I for sure called them. I mean the staff is good but this is ridiculous.

If I could give this office a minus star, I would! I saw Dr Kam whom I consider to be an excellent physician. However, the office staff is ruining his business. I have caught office personnel in lies and blatant mismanagement.
I honestly would never leave a bad review if unwarranted. I have been left in pain for several weeks and have had bogus charges on my bill.
Do no go to this office if you value your time and money. Especially if you are in pain because it seems like the staff does not give a d#%^.

I see Dr. Bronstein for De Quervain’s tenosynovitis, which is a repetitive stress type injury that I was very new to. It scared me a little only because I am not one to have injuries or ailments, but Dr. Bronstein made the process very understandable and he even made me laugh a few times. He has a great bedside manner and takes time to make sure he is thorough.
My one of two complaints, as I’m sure it is with most, is the amount of time spent waiting at the Twain and Hualapai location. If I have an appointment at 2:50, I’m there until almost 5. An hour in the waiting room, and an hour in the exam room. I also feel like the lobby area is too small to accommodate the amount of patients this location has, there are often people standing due to limited seating. It becomes very hot and stuffy and very uncomfortable.
Aside from that, the staff is always attentive and thorough, as busy as they are, they are patient and never rush through anything. Would give 5 stars if the wait time improved.

This is all based on averages. Had to take the Boy here after an accident. This is absolutely the Dr. Bronstein show… if you have the patience to wait and see him. Your customer service blockade is the front staff. The couple of times I brought the boy here. They were not friendly and gave the outward appearance of being totally maxed out. Those couple of times also included a hefty wait time despite being early for the scheduled appointment. On this alone. The center warrants a 1 star. That being said, when you make it to back, the other side of the house is affable. That coupled with the doctor who is awesome, it would be a solid five star experience.

This is not the correct location. I copied not find the Henderson location on South Pecos on here. I would NEVER recommend this place. Although my wait was very short maybe 30 mins from time I checked in to the time of check out. Which eas a very nice surprise seeing as you are at most doctors offices for 1+ hours. The doctor spent maybe 2 mins me. Literally. I didn’t have time to ask questions let alone feel any kind of comfort. Then he had a «nurse» I’m guessing she was come in to fit me for some soft wrist braces. She fit them. Cut then to fit my thumbs. NOT ONCE WAS ANY OUT OF POCKET EXPENSES DISCUSSED (guess that’s my fault for not asking). Upon check out (after already paying my insurance copay at time of check in) making my follow up appt… I was then TOTALLY BLINDSIDED that I owe $ 110 for the wrist braces! I was appalled! I understand how insurance deductibles work. BUT NOTHING WAS DISCUSSED ABOUT AN OUT OF POCKET EXPENSES BEFORE PUTTING THESE BRACES ON ME! I was told that their staff «should have» discussed this with me in the exam room. As I continued to tell the front desk girl that it was not discussed & that I do not have $ 110 & how absolutely rude & blindsiding this is. She just kept trying to explain how insurance works & they can bill me. & ALL OF THIS AWESOME FINANCIAL MATTER WAS DISCUSSED WITH A WAITING ROOM FULL OF PEOPLE. as they didn’t check me out behind the doors. I was not only completely blindsided. I was then embarrassed in front of a room of people. I took the braces off left then there & I BETTER NOT RECEIVE A BILL OR I WILL CONTACT NEWS 13!

I was referred to them by my doctor. I have a middle joint in my finger than needs to be replaced as it has healed badly from a bad break. They asked to see the records from the previous doctor that handled the break repair which I sent to them. No answer. I called back and they said they never received them. I called the other doctor to ask them to resend and they were confused as they knew they had sent them already. Stuff happens so whatever. They sent them again. Once again no response. I call the office and they say Bronstein has them on is desk and has to look at them but he has gone for 2 weeks. Okaaaayyyyy. I call back after 2 weeks and am told he has said no. I ask why… is it that he thinks it is not fixable or he just doesn’t have time or the inclination? They won’t tell me. I explain that if he feels it is not fixable then I won’t continue trying to find a doctor. They won’t say. They out and out refuse to explain why he is passing on my case. I ask to speak to him directly. Nope. Told my personal doctor who referred me and she was absolutely shocked. Said that she never heard of not giving an explanation. Bronstein is the type of physician that gives doctors a bad name…

I was referred to Dr. Bronstein by a doctor friend… the wait time was fine. never waited more then 15 minutes even when I was early. I found Dr. Bronstein very friendly. caring and very knowledgeable. I still need to do an MRI on my hand, so we can see whats going on. the only issue I have and ruined my whole experience was an a young girl that works there. she never returned my calls. did not send in my MRI request until 8 days after she said she would, then lied to me about it and I let her know that I knew she was lying, then didn’t even do that right… she did not send xrays or state xray findings… hence. my MRI was denied… now we are almost 3 weeks into this and I called the office to speak to her, and of course she had just stepped out of the office… to tell her about the problem and told the lady who answered to personally tell her to call me… of course she has yet to call. at this point I feel that she will interfere with my treatment so… I am going to go to another doctor… But… if you can avoid this person (her name starts with a G) by all means see Dr. Bronstein…

this place is a shakedown joint all they want is your money the dr does not care about paints and they do not see people in a timely manner as to make their services unnecessary thank you for messing up my hand

Got taken in 2.5 hours after my scheduled appointment (scheduled several weeks out) and then felt absolutely rushed. The doctor was helpful and knowledgeable but the wait and subsequent billing mess was a nightmare.
I had a routine check up on a wrist surgery from over 10 years ago that was hurt after golfing. X-​rays showed no further damage. On my way out the door the doctor handed me a splint and said take this for emergency purposes. I told him I didn’t need it but he insisted. I asked if it was covered by my insurance — he asked the front desk lady and they both agreed it was. Well they billed my $ 80 for it and despite multiple disputes and attempts to hand them back the splint I have never and will never use they sent me to a collection service a year later. So now I pay a $ 100 fee because they cannot write it off or accept returns. They fleeced me, I’ll never return to this crummy operation.

I was referred to this clinic by my neurologist who based on the test he did was convinced that I would need carpal tunnel surgery. He tried to make me feel better by letting me know Dr. Bronstein did his wife’s surgery also.
The few times I went there the waiting room was extremely crowded but it’s a doctor’s office so sort of expected. On one visit upon check in the receptionist let me know that the doctor had an emergency and gave me the option of rescheduling and I appreciated that courtesy. Although my neurologist thought my test results meant surgery ASAP, Dr. Bronstein was more conservative in my treatment and basically just provided me with information, exercises, and tools to alleviate my issues and so far I am happy with that.

The care is good but always a wait in the waiting room for Dr. Bronstein. Today they allowed people to keep their appointments when coming in late and put them in front of the on time people. This came first hand information from the reception desk. As always the ones who do it right are punished while the others that are late are rewarded. Been waiting over 1:30 in the waiting room. Still have 6 in front of me.

The billing department is a joke!!! Everything with the Doctor was fine. I had a question with a bill and called several times, they are never in and do not return calls. now i have a collection agency calling me. So not only do I have to pay a bill that I can’t get clarification on, but now I have to pay a collection fee!