The UPS Store

This UPS store, like many others I imagine, is a mail/​package drop for criminals involved in mail and credit card fraud. I’m sure they can’t deny service to anyone, but ethically, they are not doing themselves any favors, and I avoid UPS as much as possible due to their involvement with this activity.

Didn’t inform me of the ridiculous price to send a fax to begin with. Was forced to pay $ 2.00 to fax one piece of paper. Plus they charge for their own cover page, all while the store manager was reading my fax that was absolutely none of her business except to fax the paper. Any other mail store I have been to including other UPS stores charge a dollar per page cover is free, how it should be. And I overheard $ 5.00 to print something from an email for 1 page? Come on.

This store is the one closest to my house so I’ve decided to have my print job that I ordered online and have it done here. The order receipt says they’ll send me a confirmation that my order is done and ready for pick up so the next day still waiting there’s none so I called but no one answered, so I waited another day and still nothing. So I went there to check for my order and there were 3 ladies who ignored me cause apparently they were just too busy chatting. They were loud and laughing and just simply not doing their jobs. So I interrupted, that’s when this lady with the glasses came up to me and I immediately told her that I was there to pick up a print job and she was like, «oh honey you’re a little too late» and I was like I’ve been waiting for the confirmation cause I don’t want to go if I’m not sure I am actually picking up something. She handed me the print jobs and the documents were printed on a wrong size of paper and wrong margins. just wrong! I would not recommend if you need something to be printed or anything else for that matter to be done here at this branch. Just a quick tip, that same day I did the same process over at office depot online and to be picked up in Maryland pkwy location, within that hour I got an email saying it’s ready for pick up. The staff there were very friendly and the print was perfect. Save yourself from the hassle.

Zero stars should be an option. The person behind the counter, Laurie, has to be the most unpleasant and socially disagreeable person I have ever encountered in Las Vegas. As soon as I walked through the glass door, her face was pinched in a grimace for some reason… She proceeded to make a feeble excuse about not notarizing ‘certain’ documents, even though it was unclear which documents she was referring to. She basically made up a nonsense term, licked her fingers (as you do), thumbed through my document, sniffed and said ‘nope’ I don’t do these. I told her that her response was very off kilter (so to speak) and I left. I then ran into a nice dude who told me that my bank would notarize documents. I did as he advised, and they did a bang up job with my document for free within 10 minutes.

This place lives up to the crappy reviews that are posted below. I came in today to drop off my Comcast cable box as directed to by the Comcast website and was told by the young lady that this location cannot process Comcast equipment returns and that I should try the location down the street. I asked the young lady one more time if she is sure and she stated «No we can’t do it».
So I went down to the other location and the gentleman processed my equipment return and stated to me that E. Flamingo location always refuses to do simple services and sends customers away due to laziness. and incompetence. The young lady that I dealt with a shining example of the effectiveness of the Clark County School District.

I’m surprised by the negative reviews I’m seeing here.
I’ve never been to this store in person but called them today from FedEx at the MGM. I was in a bit of a pickle (that’s just an expression). FedEx was refusing to pack and ship my iMac and Thunderbolt monitor from Vegas to San Diego, despite assurances 24hrs earlier that they would do exactly that.
I called Laurie at the UPS Store, who promptly sent Barbara to the underachieving FedEx branch where she picked up, packed, and later shipped the computer equipment as directed. Boom. They really came through in a pinch!
5-​stars

This place was terrible !! I just paid 6 dollar to print out ONE paper ! It’s ridiculous the service sucked only one person in there knew what they were doing. The ONLY reason why I did pay was because I was in a rush. Never again will I be back!

Another ADA FAIL brought to you by UPS
Went there today. Ask woman putting up sign on sidewalk as I was coming in if I could sit at computer while I set up my fax. She tells me there is no chair. I said, «Since when?»
Her: «6 months»
Me: «I was just here 2 weeks ago and sat in the chair.»
Her: «No you didn’t.»
First, there should be a chair for accommodations of older folks. Second, I do not do business with liars. Finally, I especially don’t do business with people who call me a liar.

Terrible, unbelievably rude service period. They don’t even deserve one star. How are they even still in business after so many bad reviews in customer service??? I was in the store not even five minutes. At least I was greeted by the manager. And if course I can’t remember her name. I had to get a document notarized, and let me remind everyone that this is my very FIRST time in this store, I will not get into every single detail of my five minute short visit. The young gentleman behind the desk had grabbed my documents and was going to notarize them, but the manager quickly looked at them and said, «oh no no no you cannot get that notarized here you have to go to Nevada legal on Charleston and Valley View…» and she gave me a slip of paper with the address on it. Which, BTW, I did not go there. I ended up going to my bank (USB UNLV campus) and getting my documents notarized with no problem and it was free; getting excellent service from them instead! Kudos to USB! I will NEVER go to the UPS store again for anything…

It’s a rip off. Don’t go there. They charge $ 3.75 just to tape the box. And reject the boxes if you already taped by yourself. The agents were rude and they spoil UPS’s fame.
Stay away from this place.

Anthony ! Thank you for the «awesome» service, first time using this store, also last time.
Something you might never understand is Service! Poor delivery on how to say No really hurt the business! I don’t know how come you are still employee in UPS, I had many great experience from many other store, you did great job to make them disappear.
You might related with owner or something, I will fire you right the way if you treat all my clients like that.
PS: for all the reader here. Bring «Duct Tape». Otherwise you might get super anger by the way he say No. No. No. No. No.

If I could give this location negative stars I would. They charge you $ 3.25 for a PIECE of tape and they wanted to charge me $ 25 to print out a piece of paper! The employees are rude and have horrible attitudes. Just a bad location in general. Hopefully I won’t have to ship anything from UPS in the future. The only reason I am shipping from them is because I rented a textbook from Amazon that I have to return via UPS.

CLOSES EARLY AGAIN! It’s 5:32pm with posted hours being until 6pm.
LEAST RELIABLE MAILING CENTER IVE EXPERIENCED IN 20 Years.
This place is the worst Run Mailing center I have ever dealt with, With packages costing nearly double of what the real post office charges.
I will never return to this place again.

I don’t know if I’d rate this location AS poorly as others, but it certainly does not get five stars. We came here to ship an exceptionally large box to California. It cost a pretty penny and service was SLOW. We showed up at 8am when they opened, so I cannot imagine how slow a line would be here… and I’d rather not know. However, the lady helping us was kind and tried. 2 stars…

As an experiment I decided to try this store again just to see what pricing I would get, hoping my last experience was a nasty fluke. Nope! The store Mgr is a rude, condescending lady with some superiority complex. I had my box already priced out at my preferred UPS Store, which was $ 13 standard ground shipping. Lo and behold, this store tried to charge me DOUBLE. I asked why there would be such a big price discrepancy in comparison to other stores and the Mgr basically said, it’s MY store and I can charge whatever I want. REALLY?!? So this time I made note of the store #, names of the employees working that day (all of which were equally unhelpful as the Mgr) so I could file a formal complaint with the corporate office. I’m baffled by their attitude and utter lack of customer service. I always ship with UPS and have used many Valley locations and this is by FAR the worst store imaginable. I pity the store owner because perhaps they’re unaware of just how horrendous his/​her store is in comparison to more honest locations. Don’t believe me? Try for yourself. Get a price from a separate store before you go here so you can see just how badly they’re price gouging.

THE WORST EVER!!! I shipped golf clubs for 72.00 from Michigan to Las Vegas they charged me 330.00 to ship them back I was stuck at the time so I shipped them. I have a complaint against them as week speak (very slow going, doesnt seem like anyone cares about customer service at ups). I will be going back and trying to speak with the owner to try to get Laurie (manager) fired and if that doesnt work I will be picketing the store with 2 other friends on 12−2−13 thru 12−22−13. I will have flyers made up to the Decatur location so people will go there or to Fed Ex which ever they perfer. Laurie the so called manager was rude and gave me some BS about they can charge whatever they want since they are Independently owned. I sure hope the so called «Corporate offices» helps me out. PLEASE TRUST ME DO NOT GO!!!

Worst experience ever. Run far away. I walked out on the transaction. No customer service. I ship ALL the time with the UPS store. She couldn’t look me up in the system and tried to charge me 100 bucks for something I ship all the time for around 20. I drove 5 miles or less down the road to Flamingo and Decatur and was in and out in less than 5 minutes, in the computer system and my total was 17.45. Go visit them. Easy parking, very professional and efficient.

Trust the first reviewer. The lady at the counter has no personality and no business working with the public. My girl also would like to add she will never go back to this wreck.

Very bad customer service. Avoid