Tire Works Total Car Care

Needed an alternator installed, already frazzled because I hate when my car acts up. I was referred to Monte @ Tireworks. He helped me and gave me a fair price even though my car was a little more complicated than most. Then the next day, my tire pressure light was on, swung by Tireworks and Monte helped me again. Will def return for car needs in the future.

Monte, the manger is awesome,. I came in for an oil change and he was very helpful. I had scheduled my appointment on line which was very easy. While there I told him I was filling up one of my tires every few week. They found I had a nail in one of my tires, he found a replacement tire for a very fair price at another store of the chain, had the tire delivered to his place and replaced the tire. I am very happy with the customer service, price and knowledge of the staff there. I will certainly go there again and would recommend it highly

Awesome customer service. I had 4 tires put on my wife’s BMW and Monte, the store manager, went the extra mile — even when a couple of things out of his control went wrong. He made sure everything was done correctly.
Monte is not just a salesman, he is a true car guy and knows tires!
This shop is clean and well run. They offer the whole service– alignment, nitrogen, etc.
I highly recommend Tire Works on W. Tropicana!

We came here today after I discovered I had a dead battery. Having never needed to change the battery on my car before I was surprised to learn that now they’re being installed in the rear of the engine… for whatever reason, so that its impossible to change yourself. Thanks Ford. Anyways we were told to come here after the auto zone guy said he wouldn’t touch it. I checked the reviews after we already were here and started to second think. But as I read further it seems as if there was a change in managers and that things are looking up.
We were promptly greeted by Monte, the new manager, who told us it was no problem, I decided to add on an oil change and new wiper blades since we were already here. He quoted me about two hours due to my ridiculously placed battery. Jump to one hour later i get the call that its done. Well mostly, they didn’t do my wiper blades, they would have to go buy the part and end up charging me more, he told me to go buy them tomorrow (at the same price the shop would need to buy them) and that they’d install them free of charge for me.
All in all it was a great experience. And I don’t think Ive ever said that for anything automotive related before in my life.

I have been going to Tire Works for three years now and as of this week it is turning around completely. Monte, their new manager, is unbelievably friendly. He jokes and is playful but he was also quick at getting my car checked in and inspected. He pointed out a bruise on my tire and sold me a new tire at his cost. He even showed me the ordering catalog so I could see his cost.
The team got all of the work done (filters, oil change, brake pad change, and tire change done) much quicker than the two hour estimate. From walking in to driving away, the whole thing took a little over an hour.
Even the mechanics were friendly. One who came in to grab a bottle of water spent minute joking with me and personally told me that he was the one working on my car.
Recap: exceptional service, very reasonable prices, and quick turn around.
Ignore the other negative reviews. Things have changed here.

I usually go to FireStone to get my maintenance done for my 98 Honda Accord, but Tire Works is now the auto shop I go to. For one the prices there are a lot cheaper! Got my brakes and alignment done for a great price. The guys there are awesome and the new manager Bing Lin is always honest on any maintenance that REALLY needs to be done, while trying to get the best prices for me.

I’ve gone to this location for two years, there’s always a different manager and some have been okay. The current guy is a jerk though. I came in to have them run my engine light codes. He wanted $ 89 to do diagnostics and wouldn’t just run the codes for free like they always have before. He had to be rude about it and condasending with a smirk on his face. I got out of there and ran to autozone to run the codes and fixed the problem myself. Must have just gotten lucky again!

I have stopped by this location numerous times and have never been disappointed. Usually I have them check my tire air pressure and they are always pleasant and friendly. I even had a nail in one of my tires and they fixed it without any charge.

Excellent Customer Care. How to change the tires on my vehicle and it did it under two hours including the delivery of the tires from another shop. Will be coming back here again.

I’m still living the nightmare thar TW put me through. Completely messed up my car and corporate didn’t even care. This company is a scam, from the mechanics to corporate! Save yourself the stress, hassles, headaches, money, and time! Go to a reputable shop instead. Trust me. What i went through with them is just horrible!

Got all 4 new tires for the best price and quality. Had a faulty tire and changed it out with no questions. Nice staff and speedy timing.

This place is absolutely horrible! Don’t think about going here for tires or repair! I had purchased a full set of tires 6 months ago for roughly $ 1200 with labor. I have a large SUV with 20 inch wheels. Yesterday my tire light went on and it turned out That I had a flat. There was a tear in the sidewall, which was just seeping out air
I was able to put a spare on and get my car to Tire Works, figuring that this would be under warranty. When I arrived to the store, the cashier stated «it’s going to be a few minutes». I waited approximately 15 minutes before he helped me, with no one else waiting at the counter
He then took a look at the tire and told me he would have to get his manager. The manager came out, stated that the tire damage was my fault and he would have to consult with his district manager if this was covered under the warranty. I asked if I had ran over a nail if that would be covered, he stated yes because that was «in the middle of the tire and could be fixed».
45 minutes later I still had no answer. The manager kept saying, «I’ll be with you in 5 minutes». After another 15 minutes my husband and I decided to leave and go to the tire repair store across the street (Goodyear, which were super efficient btw). Regardless, if you provide a warranty (which I had paid for) you need to know what is and what isn’t covered. I will never go to this tire store nor buy anything from here again!

Very upsetting they let me leave with a almost shredded and cracked back tire after I bought 2 new tires, they told me they checked the back tires and they didn’t I would’ve bought all my tires from them so disappointing.

I had my car oil changed and I gave the manager my discount coupon packet which they sell for $ 20. He credited the oil change but did not return the rest of the coupon packet. After the oil change I opened the hood and it was the messiest oil change I ever had. I got oil drips and spills all over the engine. It looked like my engine took an oil bath, unbelievable!
That’s the first and last time I’m going to get a service done at Tire Works.

I got an amazing deal on 4 tires for a Chevy Tahoe. $ 369 out the door. Cant ask for a better deal than that. I also set an appointment to bring it in at a certain point and true to the managers word my truck was ready one hour later. Can’t beat that! Good job Tire works.

Tried to overcharge me sooo bad. Same four tires from Discount up the road was $ 210 less out the door. For reals.
Not to mention these «experts» (salesman) we’re extremely pushy to pass up a quality tire and insisted I buy the «Westlakes». Then he lied about them being a new but impressive tire company. I’m not stupid. 3 seconds of searching shows its one of the worst brands that’s banned in multiple countries. It’s a terrible Chinese rubber manufacturing plant that’s on Every single DO NOT BUY lists in the US, and almost every other tire shop in Vegas won’t sell their tires.
Yeah. Go across the street to Goodyear, or even better yet up to discount on flamingo!!!

If you’re looking for a 4 hour oil change this is the spot! Completely. Useless. Got there at noon for an oil change in our SUV, they didn’t seem busy and the guy at the front was nice and helpful. We were quoted 30 – 45 min so decided to wait. 45 min later we got up to check on it — hadn’t even started. We were then told that an employee called in so they were a bit behind, fine, I get that it happens. Communicate that though. Against my husband’s better judgment we decided to wait it out and were told it’d be 45 min. We chose to take our other car to run some errands and were surprised over 2 hours later to get the call it was done. No discount. No coupon for future service. Nada. I will never go back to this place! Horrible service!

Called TWTCC to get a quote on 2 new front brake pads, 2 new front rotors, 2 new rear tires, the re-​clamping of a leaking heater hose and was told it would be $ 650 which is significantly lower than the +$ 925 I was told over at Ted Wiens. So I hopped in my Lexy and hightailed it over here. Corey is who I spoke with on the phone and he just so happened to be the manager. He took a look at my car, checked me in and told me it would be about 1.5 hours and that if it took less he would be able to give me a discount on the labor.
It ended up taking longer than 1.5 hours but Corey stuck to his word and only charged me $ 650 at the end of the day. He was very nice and explained everything to me so that I knew what was going on (I know NOTHING about cars…) They ended up putting a pair of Yokohama tires on because they matched the treading on my front tires the best but they have quite a selection on different tire brands. He also informed me that 2 of my tires had been recently rotated which is dangerous because of the size difference. UGH
I see that there are a couple older negative reviews and some people have told me that there have been some shady activities reported at this chain but the customer service I received here was nothing short of amazing and I can definitely feel a difference in the way my car drives. I will write an updated review after I drive her around more but definitely hit up Corey and his gang for all your car needs ;]]]
HOT TIP: oh and they charge mid $ 40’s for a full synthetic oil change~!!! & their direct phone # is 702−732−1900. Oh yea I just remembered and I have a lifetime warranty on the brake pads so I can get new ones for free whenever with a $ 80 labor fee~

Woke up to a flat tire, which is always a fun way to start the day. After getting the donut on, drove a few blocks and found a newly opened Tire Works. While I had hoped that the tire was repairable (no such luck!), they went out of their way to show me what was wrong, give me several options, and even checked out a few other things for me (at no charge). At no time did I feel high pressure to buy more than what I needed, and when I got home, everything they told me about the reputation of my tires and the desert heat checked out.
The waiting area was clean, and the people were all nice. They have a loyalty points program, a «text to get $ 10 off» program and they do basic car maintenance stuff, not just tires. Nice place to have in the neighborhood, I’ll probably get my next oil change here.

Even a free tire patch turned into a nightmare. I brought one of my tires in on a Sunday to be patched. I was fine with dropping it off at 10:00am and coming back at 1pm to have it swapped with the donut spare.
One would think a large corporation would put the donut spare back into the storage compartment for the customer. I tipped the kid $ 5 as to not leave me hanging. Much to my surprise when I went to go load $ 300 worth of groceries, I see a dirty spare tire donut smudging up the back seat instead.
Then on the way home I hit the freeway and right as I hit 60mph the steering wheel is waving back and forth, so I call tire works to have them fix it. Mike who I assume is the manager, was apologetic about his tech not correctly balancing the repaired tire and not putting away the spare. I made my way back to the store where they rebalanced the tire but much to my dismay, the spare tire was still not put back into place. By now it’s 4pm and I just want to get home. Overall a decent experience, considering I only paid with my time. but now I know why discount tire is superior. Next time I will wait until a normal weekday to get a flat tire.