U-Haul Moving & Trailer Hitch Center of Las Vegas

This place is completely incompetent. I’ve been trying to get a trailer hitch installed so I can attach a bike rack for three weeks.
Every time you call you get rolled over to the call center and they try to answer questions and they have no idea what you’re talking about.
I finally went online and ordered the hitch. They make you pay for it 100% up front so they have you over a barrel because they already have your money. They ask you online to pick a day for install and then they say someone will call you to make the appointment on that day.
No one called me, instead I received a text and an email saying that my appointment for my install is at 7:00am. This is fine but it’s in Saturday, the day I picked. But who wants to get up at 6am on their day off to get a hitch installed. But whatever. Go early and get it over with right?
So I drag myself out of bed at 6am Saturday, drive the 10 miles to get there, wait in line with all of the other people with 7am appointments (they open at 7 so that’s when the doors open and everyone arrives), and 15 mins later finally get to a cashier.
I tell her I have a hitch appt and give her my name. She looks me up and says ok at 9 when the guy gets here he can do your hitch.
AT 9:00!!!
Then why on earth did you schedule me at 7??? So I showed her the text and the email. She said oh that’s from the call center. We open at 7 but they guy isn’t here until 9. Then how come the email I got is signed by someone, «Sabrina Mills» from the Decatur location with the Decatur address and phone info?
The email and text plain as both day say 7am.
So I tell her that since I’ve already paid there’s nothing I can do because they already have my money. So I’ll now have to go home and come back. She asks if I’m gonna leave the vehicle. No. How can I leave the vehicle? I have to drive it home.
So I drove the 10 miles back home where I am now sitting here writing this. And in an hour I have to get up again and drive the 10 miles back and waste more gas and more of my time on Saturday for something that should be easy.
My advice if you schedule an appointment there, call and make them transfer you and talk to someone there directly and verify your appointment. Because apparently they don’t really know what they are doing.

If I had to deal with the woman who answered when I called, the review would not be good at all. She seemed rude over the phone.
Thankfully, we had the pleasure of dealing with, Douglas S. upon arrival and Curtis at the return dock. They are both first class people with first class customer service. Very personable and friendly
Douglas is friendly and knowledgable of his job and we will be sure to look for him the next time we need a Uhaul.
Once we left with the truck, I noticed the mileage in the truck was higher than what was logged by the technician. I immediately took a picture with my phone, called the office and explained the discrepancy. I was assured by Douglas that it would all be worked out correctly when I returned the truck.
Curtis greeted me at the return docking station with a handshake and introduced himself. He made the corrections that needed to be made and did it a smile.
This is the uhaul location we frequent because they always have vehicles. No need to run around or call different places. One stop shop here.

Took my vehicle here because of a bad hitch installation job that was done in San Antonio. I called, made an appointment and came in. We get there stating that we have an appointment and the lady goes to find the technician. She advised us to step outside to greet the tech. He looked downright bothered to assist us. He looked at his phone, I assume to view the time and yes sir we were on time, and huffed. The lady then said to go back inside and he’ll be with us shortly.
We sat down in the waiting area and then noticed someone was out front looking at my car. So my fiancé and I walk out to greet them. Another tech and the general manager were inspecting the hitch, thanks for saying hello folks and letting us tell you what our concerns are. My fiancé climbed under the car with the tech to explain our concerns. We went back in with the gm where she says «yeah they shouldn’t have trimmed the heat shield on the vehicle without your consent» and «contact repwest, our insurance, to file a claim and they’ll take care of it.» I get a couple weeks later that the claim was denied because of the statements acquired from the GM at that location, Sabrina. I called to speak with her and she didn’t know what my next step should be. Repwest told me to call her and she told me to call Repwest. What a runaround. I asked if there was a number to corporate to talk to. She didn’t know. I asked if I need to speak with someone higher up, she didn’t know. She said she’s never dealt with a denied claim before and didn’t know what to do. I told her well today will be the day that she’ll have to learn but she just said she had no recommendations. What kind of crappy general manager is that? There’s always a customer service process and hierarchy. «I don’t know» just doesn’t cut it.
Word of advice… Never ever have a hitch installed at uhaul. When they mess up they will do everything they can to avoid fixing it. It’s been the worst experience of my life dealing with them and their insurance company for over 2 months straight.

The guy that checked in my Uhaul here was awful. I am never coming back nor recommending it to anyone. Uhaul is such a big name brand too, what a horrible experience.
Where to start…
The parking lot is a disorganized cluster of vehicles, there aren’t any signs that tell you where to go upon arrival. I figured it out as I kept driving and assuming I was going the right way. The first guy I met didn’t greet or say anything to me. I stood by the Uhaul for a while before he approached me, still not saying a word but holding out his hand. While I reach in my bag for the paperwork, he takes the key out of my hand and opens the Uhaul door. He says hello after I say hello with his head away from me in the vehicle.
While huffing and puffing, he asks if I had any problems with the truck and I reply that it was all good except we couldn’t get the light to stay on inside the truck. At that moment you would think I was his child because he began scolding me and telling me I didn’t do it right. I don’t know a lot about operating a Uhaul light so I just said, «Ohhh ok. Thank you»…and he continued to degrade and scold me while huffing and puffing and shaking his head. He then asks me if I even refilled the Uhaul because it was short on gas. I showed him my ⁷⁄₁₁ fuel receipt and explained that I filled it according to the level shown on the keychain. I still had 20 min left with the truck so not a big deal, I’d go back and fill it. I asked him how much it would be to fill it up there. He asks me again, «Did you even fill it up? Where did you drive to?!» At this point I got aggravated and answered his question with a little bit of an attitude but mid sentence, with no eye contact-​head still in the van he yells at me to just go inside. As I’m walking in, he yells that I’m going the wrong way. I just kept walking. I had to get as far away from him and as quickly as possible. I was going to blow up.
I had no idea where «inside» was and I sure as hell didn’t deserve the hostility. I was relieved that the young lady inside was pleasant. She explained more on how to fill up and that I wasn’t too far off to where the gauge needed to be. She told me not to worry about the remaining gas and sent me on my way.
It took me a little bit to get over my frustration with the guy. I just felt it was unnecessary and moving is already frustrating enough. I get that it’s hot in Vegas and you’re working and not having the time of your life, but if you’re that miserable just do us all a favor and quit.

So I called Uhaul to find out if the had bed covers that closed so I could store my box springs in storage. The person on the phone was great. Sent my father to pick it up he brought it home opened the packaging and there was no closer called the store they explained bring it in because sometimes things can be messed up from manufacturers. I sent my dad back not there fault I didn’t bring the receipt but the customer service there was horrible the customer service person said just because it says that it seals doesn’t mean it really does. Wtf what do you mean that just because it says it has a closure it really doesn’t mean that. How does that make any sense. My father left the store brought back the mattress cover and was livid. So don’t believe what they tell you or what the packaging says. So when it comes down to it and you need packing needs go to another store I know I will…

I have rented from this location a few times, twice to move furniture one way to San Diego and twice to move stuff out of storage. Every time I have been there I have had great customer service. I usually call the day before (being a last minute person) to see availability and they take my reservation over the phone. When I come in the following day, they have my reservation ready and the cost is what they quoted me over the phone the night before. The manager, Sabrina, has always been helpful. When there are a lot of people in line, they are very good at multi-​tasking and sometimes check in 2 people at a time when they’re waiting for something on another customer. Because of my positive first couple of experiences here, I always come to this one, even though there are other U-​Haul locations closer to my house.

Uhaul is a big name and carry a very useful product, that being said i have been here multiple times and they care very little about the customer. If they can add a charge or scam you they will do it. I dropped my trialer off in the designated location per our agreement. then i found out the manager was trying to charge me because he doesn’t know the trailer was already in their yard. I dealt with the confusion on the phone, was supposedly resolved then weeks later they try and hit my credit card. And all of a sudden everyone has amnesia. I will be using penske or budget from now on.. we have spent 10’s of thousands with rental companies over the years and my experience with uhaul has been the worst. Lousy customer forever.

Terrible customer service. Manager was terrible. Do no recommend this location. Never going there again.

Oh really U-​haul. You guys have been charging my money from my bank everyday. It has been two weeks already. It’s my hard make money too. But when I called, a lady said they couldn’t help me about it. If you couldn’t, who would help me about it? Terrible terrible. People should consider well before starting a business with them.

Terrible customer service. Was told over the phone to come in to get my truck inspected, get there and said I had to make an appointment. I asked to inspect my hitch and the man literally just drove by and said you need the ball and tried to sell it to me with out making sure it was the right one. Employees yelling at each other. Just a bad experience better to go some where else or a uhaul less ghetto.

It started when I tried to drive on the lot only to have 2 men jump in front of my truck asking if I needed help. Then to a service rep that definitely had no clue about customer service and to top it off, just because I am a woman don’t treat me like an idiot. Definitely won’t be using this location again

Recently moved to LV in a car. Managed to find some good furniture deals, but many were not able to deliver– so Unilocal advised us to try UHaul. Called around 12:45 and reserved a 10′ truck for 1:30, quoted $ 20/​day with a .69-​cent per mile local rate. Gave card over phone to reserve and it was ready when we went in.
Borrowed for a total of about 3 hours, did about 25 miles of damage picking up furniture at two places in Henderson then dropping off at our home. Added fuel prior to returning and they weren’t too strict about it– received with 7/​8ths tank, refilled to between ⁶⁄₈ and 7/​8ths and the guy originally brought it up and said there’d be a charge but backed off and said he’d take care of it when I whipped out a receipt.
Turning in the vehicle was just as easy as renting it. Total came to $ 52 and change, not bad for what we did. I’d rather find a friend with a pick up truck next time– driving the truck was easier than expected but stressful. Don’t know how people drive them at a snail’s pace across the country.

Will never come here again. I’m a marine, my car won’t start and need to rent a vehicle and tow trailer. Made a reservation and walked in and they are asking for a 500 dollar deposits when I wasn’t notified on the phone and I also rent with uhaul before and never had this problem or been notified of it before. They would not help me in anyway shape or form. Seemed like I was just a pain in the ass. Went to Penske got a truck, which was ALOT cheaper to rent and mileage but had no tow trailers. Came back and told me I couldn’t rent a trailer because it’s Penske! Seriously!!! They said it there policy! Never again will I deal with this stupid company and there dumbass policies

I only came here for boxes. So i’m not sure about ordering a truck or anything.
I ordered the boxes online, and selected this location to pick them up. I ordered them at about 1 or 2 — and when I got there at about 3:30 they hadn’t set my boxes aside saying that the order or the payment had just went through. Found that odd– but they recovered quickly and picked out all my boxes and got me some help out.
The store is clean– and they were all very polite.
All in all it was a good experience!
Boxes are excellent quality and prices are the best I’ve seen during my search.

This uhaul place was clean and for the most part organized. When you walk in the entrance, they have ALL their merchandise and boxes and moving supplies all organized and layed out and stuff however, the counter/​register areas are all BEHIND all the supplies and the supplies block the counter area. So you don’t necessarily see the counter/​employees when you walk in the door, you have to walk past the boxes/​supplies.
Processing my paperwork/​payment was fairly quick and easy. When I went outside to get my truck, the gas tank was EMPTY. I wasn’t pissed but I was very annoyed that it didn’t match the paperwork and they left it empty. So I had to wait 10 min or so for them to go fill it up. When the guy gets back and I look at it, it’s only ¼ full. I was like what the freakin hell??? I go back inside to let her know so she can match up the paperwork again and I question this and ask why it’s not filled up? She said ¼ of a tank is the minimum they have to fill it. I said what If I have to do some real moving and stuff around town??? Am I supposed to keep filling it to only a ¼ of a tank since I know you don’t reimburse/​give credit back to the customer if it’s OVER the amount given to us? She apologized and just simply said that ¼ is all they have to fill it to.
Luckily I was only picking up something at walmart that was too big for my car and that’s all I needed the uhaul for, so I didn’t use much gas or mileage but it’s still ridiculous.
#2, I had originally planned to pick up the uhaul pickup truck closest to the walmart that had my item and then drop it off at the location closest to my house (only making a 1 way trip) and they tell me I have to drop it back off at the location I picked it up at. JUST FYI!!! It CLEARLY says on their main page on their website and I quote…
«Because U-​Haul has over 15,000 locations across the U.S. and Canada, you’ll be able to pick up equipment close to your origin and drop it off close to your destination.»
It does not show an asterick or a note or stipulations or says only in town moves or ANYTHING restricting of any type. and I WILL be fighting this. and I want ½ my mileage at 59 cents per mile reimbursed to me.

When my movers screwed me over at the last minute, I called U-​Haul. It was 7:30 on a Friday night, and I was able to rent a 17-​ft truck immediately. Marshall was very helpful and friendly. In fact, when I returned the truck the next day, he remembered me and said that he hoped my move went well. The pricing is standard for truck rental, and it’s convenient to have your final receipt e-​mailed to you. I’ll definitely go with this location/​company again if I need to rent a truck.

I’ve been to these guys before, I believe, moving within town. I know I have returned trucks here.
I had to go to these guys twice, once to rent a 14′ and then a few days later we went back to them for a 10′ truck to move my g/f’s things out. (My stuff was going to California. I know.) I got most of my things in boxes and had to simply get them out of our home so we could have room to pack the rest of the things. We lived in a 1 bedroom apartment, which to me was INCREDIBLE in retrospect, near Sahara and Palace Station. So many things I could do ²⁴⁄₇ within walking. Oh, how I took that Utopia for granted a mere 2 weeks later.
Reservations online were simple: pick a size, pick a location to pick up and pick destination, within or outside of town. Most of the $ 20/​day trucks and minivans are only within town moves. Put in a credit card and info and you pay when you pick up. Most of the rentals (out of town) are calculated for 4 days. In fact, the only way I think you can do daily is within town. Bam, the amount quoted (brought the printout just in case) was put on the card and away we go.
So I go to pick up the truck with some harsh reminders on Sahara. A lot of the auto dealerships are now empty lots with realtor signage and weeds growing from cracks in the cement. Empty stores remain vacant. A Chili’s (where my g/​f once saw Flava Flav) building days ago had been leveled and was a lot full of rubble and rebar. A Red Robin is now a Habib’s. Funny how the national places close, only to be replaced by smaller ethnic businesses, which in turn become larger if they can survive til the market goes back up. I have to support the smaller, local businesses. Still better than strip malls I’ve seen vacant in Vegas for longer than the past 4 years when Vegas was still «booming.»
I pull into the lot and there are a group of guys standing around whistling, trying to get my attention. Day laborers. U-​Hauls bring out my best *sarcasm* since I want to pick up the truck when they open to get my full days worth, at 7:00AM. So I’m waiting for a bit for them to set up inside. There’s already A U-​Haul guy from the garage part walking around the front lot. What I notice on the front door is they have a chart with some guys names and rates, mostly around $ 15/​hour. These are the guys standing there across the street in the abandoned auto dealership. I think it’s cool that they at least register, so they appear to be legally paid, it covers them and U-​Haul and us, I suppose. The next time I went, I saw an employee walk out across the street to distribute what looked to be paychecks or stubs or something.
Do my paper work inside, the people are friendly enough for that time of the morning, I was holding back sore muscle insomnia crankiness myself. I never understand boxes that U-​Haul and Public storage (there’s another review I have to do) sell. I went around, originally looking at Auto Zone, where I scored Oil boxes before. But I made a major haul at the huge aqua colored recycling bin at Lee’s Discount liquor (another review!). And if you use the plastic crates on the side as steps to get boxes, at least be respectful and put them back.
So the truck is parked out front, running* where they let you do a pre inspection. It’s important to point out every dent and let them put an «x» sticker on it, or they’ll blame you for damage when you return the truck. Check under the front where people run over things and the tire wells and the top corners for those attempting drive thru. She was cool about putting stickers on every little thing. And then you’re off, they get you out of there pretty quick.
*So I get home and take the key out of the ignition. Was I groggy or was there not a buzzing? I spent the day trying to load, but it was over 110 degree heat. So I slept the rest of the day and then waited for my g/​f to get home so she could sit in the back of the truck and watch it while I loaded it. I couldn’t move the truck. The battery was dead because the LIGHTS HAD BEEN ON ALL DAY. The attendant put the lights on and didn’t tell me. And I didn’t know or think to turn them off. I had to sit in the open parking space next to the truck (and hold it, while answering all kinds of stupid questions from passersby) for my g/​f to get home just to jump it. #FML! So check the lights when you get to your loading destination.

$ 19.95 + mileage NO deposit required for LOCAL moves.
That’s what they told me over the phone when I gave them my credit card # to reserve the truck.
HOWEVER
when I showed up Saturday morning to get my truck.
AN ENTIRELY DIFFERENT STORY!
1^st they wanted to charge a $ 75 deposit to my credit card, then they said a $ 100 CASH Deposit & leave my car, then it was a $ 500 deposit/​no car.
WTF!?!
I walked out without spending a dime because I felt if that much had changed what OTHER suprises was I in for?
BUYER BEWARE!