US Post Office

Awful! Stay away if you can! They never have enough employees working. The African American woman, who I think is a supervisor is always rude. It’s pretty obvious all the employees hate being there. Nine times out of ten there is a homeless man by the front door. Instead of having the extra employee go and ask people what they need, how about getting behind the desk and actually taking care of them!!!

Worse customer service experienced!
Mail carriers should do a better job and have a care to deliver packages in timely manner and actually do real delivery to correct apt!
Yes I am angry and utterly disappointed that they falsely scan a shipment as delivered to me which I never received! (HOW YOU FIT A 4X4X4 BOX IN A SMALL 2X2 MAILBOX??) Now its been 6 DAYS now since and I have gone to post office to get some assistance and to date just been getting run around and no resolution but excuses not to help or assist in the matter. I spoke with a clerk just to be sent to supervisor who tells me that as soon as carrier comes in after her shift will call… This was on Thursday ⁵⁄₂₆ and no call all day Friday. I call and their phone busy all day long or off the hook? I go back to post office (again) and same clerk tells me same thing that I already know from my tracking app. Shipment was delivered but to whom its the question not answered. So the clerk gives me yet another non working number to call today begore 9:30am and again bz signal. I call back their main number which finally someone picks up at 9:22am and I asked to speak with the carrier and gave him the rt# and what happens? Get put on ETERNAL HOLD FOR 20 MINS!!! TALK ABOUT POOR SERVICING!
So now my final alternative is to file A FORMAL COMPLAINT (which I already did) AND HAVE THEM REFUND ME THE MONEY I PAID FOR AN ORDER THEY LOST AND DIDNT CARE TO HELP FIND AND FALSELY SCANNED AS A DELIVERED ITEM THEY DID NOT!
Shouldn’t have to go thru this with a paid order, UNACCEPTABLE!

I promise any kind of government or state establishment ALWAYS has long lines and horrible customer service. Terrible that it has to be that way but it’s just facts! So I had to visit this location the other day because I needed to send something certified mail and of course once I walk in it’s the line from hell. What can I do but wait? Nothing so I went ahead and continued to be patient to only have to wait some additional time when it was my turn to be helped. Guess the guy needed a coffee break? Sheesh at least finish the line of people who’ve been waiting but then again not everybody has the kind of work ethics that I do. But anyways the price for stamps has increased severely and I can’t even remember the last time I needed to mail anything and lick a nasty stamp ha!

Terrible customer service!
20+ people in line and 1 counter person who moved in slow motion. Nice job USPS!
All we needed were priority mail boxes and the supply was out. They made us stand in line!
This place doesn’t even deserve the 1 star.

There is a science to queue management, but this place (and typically the post office as a whole) doesn’t have a clue. 11 people in line, 1 guy working slowly to service the line. Ridiculous.

I remember when the mailman and mailwoman was a much of the community as the milkman and police officer who walked the beat. If we were doing something that could hurt ourselves or harm others, they all would simply give us the eye and smile and we would stop or do what they told us to do. We knew they knew our parents. They took care of all of us in the community and service was their mantra.
Today, and particularly this post office, the USPS provides minimal and subpar service. I purchased a home and the home owner failed to give us the keys to the mailbox. Instead of a couple of days to get new keys, it took nearly a month. During that time, I watched a single desk clerk try to handle a long line that backed up through the lobby and out the door. Every other day I came to pickup the mail that would not be delivered until I received my keys, and I observed that same problems. When you reached the desk clerk after an hour in line, or more, you were treated with disrespect and disservice. It was particularly annoying when one observed other postal workers simply standing around and talking with one another while all of the patrons stood in line for hours. There was no attempt to pickup the slack and help the folks get in and out of the post office within any reasonable period of time.
Try calling any of the published phone numbers for the post offices in Las Vegas and you will find that nearly all of them are either not operating, turned off, or simply ring on and on. Try calling the Postmaster for this city. Good luck.
The post office doesn’t make much effort to forward your mail if you move. If you try to get some service with mail and use a mailbox etc, or other strip-​mall postal service, the USPS will refuse to forward your mail even if the entity goes out of business (they are franchises and, thus, individually-​owned businesses). The USPS attempts to punish everyone who doesn’t use their post office boxes in lieu of privatized mail delivery addresses. Those entities attempt to provide good service and value for your monthly cost. However, if they fail financially or you move, your mail will not be forwarded by the USPS.
If you are gone on a business trip and your small mailbox, provided by USPS, is filled, this office simply returns your mail to the senders with a stamp claiming that the mail could not be delivered to the address – implying that your address is incorrect. You then have to figure out who sent you mail and confirm your address, have the bills and other communications resent to you, and your credit rating is affected. This post office simply does not care about the impact of their unprofessional actions upon our personal or professional lives.
Here are my recommendations to end this problem:
1. Write to your congress person and senator and recommend that this «privatized» federal agency be shut down. They are not operating with a profit and we, as tax payers, are paying for their inefficiencies and lack of service. FEDEX, UPS and like firms, can pickup the slack in postal shipping. Those companies are nearly always dead-​on with accurate and timely delivery. The days of writing paper letters are almost over and it would take little effort to covert all of that activity to electronic or email. Paper-​based advertising is also a dying art. It can be handled electronically and we would save a lot of trees.
2. Postal workers would loose their jobs, but UPS and FEDEX could hire the best of them to cover the increase in business associated with the demise of the postal service. Those who could do the job and provide service would be hired and climb up the job ladder based upon performance. The others can work as unskilled workers until they learn the art of doing their jobs well and providing service. We could transfer pension obligations to their employers and let them retire just like the rest of us – after earning it through service and performance with a company, or by saving part of their salaries for future retirement.
3. Until the agency is closed, make individual postal workers financially and professionally responsible for their actions. Allow the public to go after the individual workers, not the agency, for neglect and malfeasant behavior just as well all are at risk in private industry. They would have to pay for the damage that they caused by not performing their jobs to a reasonable degree. Postal workers who simply throw the mail away rather than deliver it, or damage your business operations by negligence or neglect, would have to pay for actual damages. Allow the public to have bad workers fired for cause.
4. If the congress people fail to make a reasonable effort to economize federal operations by closing this agency or making it functional, then vote them out of office.
Terry and the rest of her abusive and uncaring and unprofessional workers can learn to either do their jobs or not have jobs.
We don’t have to keep paying for them

Ugh how I hate going to the post office. Long lines, unfriendly service, unhappy people. This place is probably one of the worst. The line moves very slow for the counter because there aren’t enough employees working it and it’s just always messy. I honestly try to avoid going in line and try to use the self service center but that too had a long wait yesterday. People who don’t know how to use it really should wait in line and speak with a postal service employee and not take 20 minutes trying to figure out how to print a priority mail stamp for an envelope. I wanted to pull my hair out. lol

If you like to wait in a neverending line you came to the right place. 15 people in line, one counter person. It is no wonder they lose so much money in oprations. No customer sernice.

This is a rating based on a curve. Since all post offices are generally a pain, slow, and congested etc. However this post office is probably the best I have ever been to. The staff is always nice and helpful and don’t have the normal upset look that most have. Much more friendly and nice than others. So I thought I would give them some praise since most people only review when things are bad.

This review is for a month ago. Worst worst worst postal office! Very rude rude tude customer service! The phone is always busy tone when I tried to call to make an appointment for passport. I finally gave up and came to this usps to make an appointment. The lady only gave me an afternoon option, which doesn’t fit my schedule. I asked if there is an early morning available, she said then Tuesday 10 am. I looked at her appointment book, the early morning are pretty open on Thursday amd Friday. I told her again any day is fine but just early morning then she raised her voice saying «I already told you only these two choices.» The way she treated me waa really embarrassing!!! Made me like a fool. At the end, I went to another USPS on Rainbow and the lady was extremely nice. She showed me her appointment book and let me pick a day n time. This is called «make an appointment.»

i try to called 2days .the phone always busy. And I have appointment for the passport. but I still waiting 30 more minute. When I go to ask how long I should to wait .they are not friendly。.

This location won THE WORST CUSTOMER SERVICE EVER!!!
They are well paid and they do not deserve it! 2 women were so rude to customers!
They must hate this over paid job of theirs!

You’d expect better customer service from USPS but their phone is busy every time I call in. How am I supposed to receive help when you’re certainly not busy ²⁴⁄₇ and just ignoring customer phone calls? Absolutely dreadful! You want to go to a USPS that offers exceptional customer service? The Garside location is great!

The worst. Workers are rude, they take their time, very poorly managed.
Train these people to work well, teach them customer service, simply smile once in a while.

If i could give a negative score i would, they are not even worth a one, the passport lady was so extremely rude, i had a 10 am appointment, she didn’t take me for 20 min then when i made the appointment they said they could make copies for a charge, which was untrue, i literally went across the parking lot gone for less than 2 minutes and she refused to take me… she had absolutely no customer service skills and has a horrible uptight attitude, it’s workers like her that keeps UPS and FedEx in business… I’ll never return… if only they did passports, I’d pay triple to avoid these horrible people… they have 15 different people working and two at the front desk including the passport person.

They sucks. Picking up a mail takes like an hour. One time they lost my package and didnt evev apolozie, seriously thwy need to do their jobs right

Contrary to a previous reviewer, we had a very different passport service experience. Waited almost 4 hours on a Tuesday morning to get a single passport. There were about 10 people signed up in front of us but a couple of people didn’t show up, so technically less than that. You go in and sign a clipboard to get on the waiting list. There is a window for passport services, but whoever works there doesn’t just process passports. If the line for regular customers gets long, they stop passport services and deal with the regular customers first, so if it’s a busy day you are SOL. Also, make sure you photocopy BOTH sides of your ID. We made the mistake of only photocopying the front side of our ID and not reading the fine print until it was too late. This place will not let you make a photocopy there, you have to go somewhere else.

Passport service here is awesome! Shout out to the lady that worked Friday ³⁄₂₇ at about 1 pm for getting through her long line in under an hour and being so helpful in answering all my questions beforehand since this was my first passport. For passport applications the postal service place directly across the street does great passport photos and copies and they are recommended by this post office. Thank you for making this process nice and easy:)
By the way, this was the 4^th post office I visited for passport service today and they were the only one that took walk-​ins and were super friendly.

I just called to ask about any held mail for me. The lady Dennise I spoke to on the phone was the rudest person I’ve ever spoken to. Avoid this location.

It’s a post office, super dated interior and only one employee working.
Luckily, at 3PM on a weekday, there was only a short line. Employee was quick and efficient with zero personality, seemed like her patience had been worn thin by a ranting customer.
Passport services only offered 9AM-​3PM.
Cards only process as debit.