Valley Xpress Rent-A-Car

This is the WORST rental experience Ive ever had for one the cars are Extremely outdated for a rental company for one the first 1996 rental engine light came on immediately as got to California so I had to take the car all the way back to vegas the day before thanksgiving the very rude lady decided since i drove back to vegas that she could switch the contract and I should stay out here when the purpose of the rental was to go out of town. It cost me over 500 for for 5 days in an outdated car with various problems the car didnt even have power lock doors, if you’re looking for any kind of even basic luxury, great customer service, car that forsure wont break down on you this is not the place for you or anybody for that matter. This is just a money hungry couple who own old as cars renting them out… DO NOT GO HERE ITS NOT WORTH IT go to a big name where you’ll be treated with respect as a paying customer

Rented a vehicle from valley xpress and all I can say is no disappointments here. They do cash deposits which is a plus in my low credit case. Thank you Barb and Tom for your services… I had no problem what so ever… I will be coming back. #happycustomer

A great CASH DEPOSIT rental. A wonderful experience. Don’t have to worry about the quality if the service here. Great service and a nice minivan. Ethical. Highly recommend.

This was the worst experience I have ever had renting a car. The location itself is not what you would expect. It’s just a dirt lot and the office is just a trailer … all red flags in my opinion but I had already came all this way to rent from them so decided to go in anyways. This is when the experience gets horrible. The man behind the counter was THE RUDEST I have ever encountered. He had an issue renting to me from the very start. Keep in mind I called first to make sure everything would run smoothly. He gets upset that my boyfriend had called and not me. Then he gets upset that I had a Nevada DL and not a California one? He then tells me to get lost and that he will not rent a car to me? He never even looked at my DL or my insurance information which I had put on the counter when he asked for them. When I asked him what the problem was that’s when he started getting really upset (and never gave me a reason). He kept telling at me to leave even threatening that he should «take me outside». Needless to say I left after that. I’m not one for rude, grumpy violent people and I would warn others to stay far, far away from this company. No business should be ran like this it’s extremely unprofessional. This place should be shut down.

Valley Xpress Rent-​A Car, what can I say, my mom is a local here in Las Vegas and I was coming from California to visit her and to take care o her while she had surgery. We had originally planned to rent a car from the Las Vegas Airport, but due to me being under 25 and my mom not having the best of credit (neither do I) we were declined getting a car… I immediately did some online research to try and solve the problem, and I found Valley Xpress, gave them a call and Barbara answered, I asked her a few questions and she was very polite and helpful. we ended up deciding to make the trip to go check it out, turns out it was within walking distance of my moms apartment, the property may look deceiving but going there was the best choice we made, Barb helped us get a rental call quickly while she dealt with phone calls from other customers, she had a great positive attitude and was very speedy, she explained everything we needed to know and before you know it we had a car for 5 days. we only had to pay about $ 250.00 once we returned the car, which was great compared to the money we would of lost from one of the rental places at the airport ($ 750.00-$ 1,000.00) When returning the car my mom and I felt like we were part of the Valley Xpress family, Tom was there and even offered us a ride back home once we returned the car (since we lived so close) The amount of customer satisfaction we received was amazing, I really wasn’t expecting such friendly staff and such a positive experience, they blew all my expectations out of the water, we will definitely rent from Valley Xpress whenever we need a car in Vegas. I would highly suggest next time you are in Las Vegas to make this the place you rent your car from!

My husband’s performance vehicle was under going some alterations and found this local car rental location that was willing to negotiate a monthly rate for a reasonable price. What a scam! Beware of this entity as we came in right before Thanksgiving and my husband’s DL was expiring ON Thanksgiving, he’s a turkey baby. With that understanding, we were told we could fax a copy afterwards. Not only did they refuse to pick up the business line but nearly ran my husband over when having to physically come down to complete the transaction!
They had our money in full, not to mention the quality of the vehicle was terrible after signing the agreement, but took the car while in front of our home. When we tried to contact them to notify them of a possible stolen vehicle; which, they don’t offer additional insurance, they stated we were in breach of contract and hung up. Keep in mind we had our belongings in the vehicle! Stating they didn’t have a copy of his new DL and kept referring us to the contract. Well, they insist you keep that one price of paper in the glove compartment and took our copy! When requesting this the gentleman suddenly had a case of amnesia.
They refused to give back our belongings, or refund. We had to contact the police that thankfully had to intervene. We were then able to receive a partial refund but they charged us nearly $ 500 for about a week of rental!!! But not till after contacting the news stations!!!
Should your credit suffer immensely and you are without any banking affiliation, you may not have a choice… However, we strongly recommend to avoid doing business here if you can. We now ONLY utilize branded, trusted car rental entities and have yet to encounter any troubles.
P. S. Beware of their large dog they have on a chain. They tried to have the dog intimidate and attack us once we called the police.