Vegas Sparkles

I purchased the coupon on Living Social. I booked online and they never showed up. I called to rebook and spoke directly to the owner. She said she was busy and would call me back shortly. I never heard back. One star because I cannot get service. Not sure how the quality would have been had they shown up but based on how they schedule appointments I would not expect much.

No one in my home was happy with your professional and customer service. After contacting living social and stating this, they claimed they received more then enough complaints about your business that they would issue me credit. Put more effort into your business and less trying to defend the crap service you provide. It’s companies like you that give all mom and pop businesses a bad name. Stop hArrassing me and deal with the fact we as well as 100’s of other customers are unhappy with the service you provide.

I booked an appointment online before the Living Social voucher expired. Their website stated that they would honor the voucher as they were weeks out for the next available appointment. I had Cindy & Dustin and they were great! They did arrive an hour earlier than scheduled time but that was no problem for me. They did and awesome job & were very thorough. Rooms were spotless, bathrooms shiny, floors mopped & vacuumed. They did bring their own mop, vacuum & cleaning supplies which was awesome. I will most definitely be using Cindy & Dustin again. I can’t speak for the entire company, but the two professionals I had today were great representatives. They were very nice & friendly so I highly recommend you choose Cindy & Dustin when making an appointment!

I had purchased Living Social Voucher for 3hr Standard House Cleaning last Nov.2011 I thought it’ll be helpful once weather gets warmer for spring cleaning then, I just remembered about this voucher lastweek So, I called them and left a message. I even went to their website tried to make an appointment but, no one was available before it expires next Tuesday 5÷22÷12 I called again left another message explained that it will expire next week and I would like to use it before I lose it. No one replied to my email or phone call… is this company even exist in Vegas??? I mean it’s already been paid but, I still haven’t received any kind of service or yet, just A PHONE CALL!!! what a wasting of $$$ I just hope Living Social picks companies more careful & stop offering deals for shitty company like Vegas Sparkles House Cleaning!!!

I had two people for 3 hours for an 1100 sq ft apartment, they left dirt on the floors, no detail in the bathrooms, still gunk in nucks. They said they do laundry and they didnt, no vaccum i had to do that myself after they left. I could have done what they did in 30 minutes, very disappointed… never again waste of money

Can I rate them 0 out of 5? HORRIBLE SERVICE FOR A COMPANY USING LIVING SOCIAL AS A WAY TO GET BUSINESS!!! I never write reviews, but I have to warn people that may have a Living Social coupon… I’d just request a refund and not WASTE YOUR TIME! I had an appointment for one Saturday, and when I CALLED to confirm the day before, Carol told me she sent me an email a week ago stating the person I chose didn’t cross the I15 (wtf??) and that I would have to chose someone else. (I never got an email). So I booked the next Saturday and when nobody showed up 30 mins after the appointment I called and texted her, she gave me a lame excuse via text 15 mins later and said she would have 2 other people with her, so instead it would take them 1 hr instead of 3hrs for one person. Said they would be here in 45 mins… about 1 ½ hrs later they showed up. No apology. Whatever. As far as the cleaning, they didn’t even TOUCH one bedroom and bathroom, one of my kitchen counters still had crumbs on it, vacuumed HALF of the house (another wtf), didn’t even take out the trash, and were pulling off when I came back home after a trip to the store… and it probably wasn’t even an hour later. Left me a card stating how much standard cleaning would be (yeah right! hahaha). I wish I had read the reviews first and had just requested a refund, and not wasted my time. So I am up this morning finishing cleaning my house. What a way to get the word out Vegas Sparkles (should be called Vegas Tarnish). Thanks for wasting my money and day!

HORRIBLE service! Used a living social coupon for 3 hours of cleaning. They showed up an hour late, without calling. Carol called me half an hour after the scheduled time saying the cleaner was 5 minutes away, then she didn’t show up for another half an hour. After she was here, she didn’t bring a vacuum, or any trash bags and had to use my bags. In 3 hours hardly anything was cleaned. I live in a small one bedroom apartment, and she did the half the dishes, yet wasted water by running the same load (that I loaded), twice, and left the other dishes soaking in the sink and dirty pans on the counter. Did not mop at all, and swept a bit, but did a horrible job. The living room was cleared of trash but not completely and the rest was left. The bathroom trash was emptied as well but no cleaning was done, and she didn’t even enter my bedroom. Avoid at all costs, even if you already have a coupon it may not be worth your time. Even if you do end up using it be ready to wait around, have your time wasted, and a sub par job done, if and when they finally do arrive.

I had purchased a Crowdsavings voucher to try this company. I had made an initial appointment on a Friday that I had off. This had to be rescheduled by the company as they needed to use different staff. We rescheduled for two weeks later when I was off again at 9am. A week before, I receive an email switching the time to 1pm (No reason given) but I could make it work so I accepted. I did inform them that I would not be home at the time, so I would leave a key for them. I arrived home and the house had not been completed, nor had I received a phone call. I called and left a message and received an email later that evening stating that the information had been forwarded to the cleaners but they must not have received it. I was offered a refund or could reschedule yet again. I resceduled for a week later at the time that was offered and again let them know that I was at work but would leave a key. Once again a NO SHOW. Requesting a full refund.