Vivint Smart Home

Nice system but technical service sucks take them more than two weeks to send technician to your home if there’s a problem first they put garage remote and I didn’t know after two weeks they screw up all my remote in the car when I called they said probably my garage opener problem and they don’t deal with that they want me to call somebody and I said I’m 100% sure it’s from you guys who install the remote so finally they send a guy but takes more than 2 weeks I can deal in this problem because I can still open and closed the garage using the apps so when technician come he check it and finally fixed it so I’m true problem is in there side now my door bell camera is not working and it’s been almost three weeks and when I call they said it’s not serious matter alarm still working just the door bell camera not working and they schedule the technician for more than two weeks company technical support sucks

Let’s start with I don’t have a vivint alarm system service. I’m glad. I have ADT.
Anyway, one their sales rep kept harassing my doorbell and beat the paint off my door just to get me to answer them. Even my lady told them to go away and the knocking still kept coming.
I finally answered just to see what he wanted. I saw him wearing an orange Vivint shirt and skinny jeans. He then asked me about me if I installed my own ADT alarm system and I was surprised why would anyone install their own ADT system? I told him no and that I’m not interested in shady Vivint…
«It doesn’t matter if you’re interested or not!» VIVINT skinny jeans dude replied.
I then slammed the door on his face and I heard him giggle away.
REALLY Vivint? This is how you train your professional sales teams? At least the ADT sales guy came to our home dressed in a presentable company shirt and khaki pants. ADT got my money and I’m very happy with them so far.
Word of advise Vivint, stop hiring kids from the local skate parks.

Worst company, they have been a complete night mare to work with. I’ve been with them for 3 years, to find out they just get you to sign a 5 – 6 Year contract and then after that they don’t want to work with you. Nobody at the company knows what there doing and apparently nobody there has any authority to do anything either. I’m stuck in a contract and with the worst company I have ever seen. I found out that they have 3 packages. 1^st package starts at $ 49.99 2^nd package starts at $ 59.99 and the 3^rd package $ 69.99 which is called their smart complete package, I have been paying $ 69.99 for 3 years and I have all their old equipment. So for me to upgrade they are charging me $ 485 to upgrade to their smart complete package that I have been paying since day one. Then they want me to sign another 5 years agreement and pay $ 485 to upgrade. Since they won’t let me out of the contract I finally agreed to pay and set up an appointment for the installation to have the tech come to my house when I had to take the day off and wait all day and he came empty handed. Nothing got done or installed. 2 days later Vivint decides to charge my debit card they had on file for monthly payments only. Vivint took out $ 485 from my account and when I called them and told them to refund that they can’t do that, it’s illegal, because I did not authorize it, nor was any service or installation done Vivint still refused to refund me. I was on the phone with them for 2 hours arguing with them to get them to give me my money back. Finally 6 hours later I get a call from a gentleman from Vivint telling me the refund still hasn’t been processed and is there something he can do. I said yes refund me my money now, that’s illegal!!! The next day they sent me a survey, really!!! Guess what rate I gave them!!! lol so 2 days later a girl named MacKenzie called me about the survey so I gave her a mouth full. She apologized repeatedly and wanted to correct the situation, so I gave in, we came to an agreement after she called back a few times. To find out I was lied to because my old equipment not to mention the 2 cameras they had me buy outright because they said I wasn’t far enough in my contract to be loyal enough, so I had to purchase $ 200 each a camera to only find out that the new equipment isn’t compatible with the old stuff which is why Vivint is charging me $ 485 to get the new equipment. We rescheduled again and I took the day off to sit at home again waiting for them to show, when nobody called or showed I called them to find out what was going on and they said they didn’t even have me scheduled and that the soonest the can schedule me was a month away. I was again on the phone all day with Vivint and nobody wanted to work with me. I lose over $ 200 a day that I take off work, apparently they don’t care. Whose going to compensate me for my time. Vivint is the worst company I’ve ever dealt with and I don’t recommend them at all. I beg you to stay away from Vivint. They just try to get you in a contract to take your money. It is been a nightmare, horrible company. Stay far away, believe I know and I’m still in and dealing with this night mare. I’ve read all the other complaints on here and everything that every one has said is true, I’ve been going through all of it and then some. Go with Cox or ADT Any company besides Vivint.

This alarm company is ran by morons! Our sensor was malfunctioning and we called and the lady completely shut off our sensor. We referred our friend to them because he liked the features and they had 3 no shows ! He called 3xs and was placed on hold for 40mins while being transferred to different departments! Get it together! AVOID THIS COMPANY AT ALL COSTS

AVOID this company at all times, their security panel had stopped working for no reason and after hours of calling them and they want to charge a $ 49 dollar fee to send a tech in, this is definitely not how they should do business.

I currently have Vivint in my home and I love it! I can set and turn off the alarm from my phone. I haven’t really had any problems with them (knock on wood) … I feel safe and secure that my home is protected.

WORST COMPANY EVER!!! DON’T START WITH THEM!!!
I have been with them for 3 years and I am paying to get out of contract. One person says one thing while another says something else. They do not work with you at all. The Locks Malfunctioned they screwed around with the payments being taking out ect. When I needed a house call they would take up to 3 weeks to get to my house. I would never recommend anyone to this company.

Worst company I have ever dealt with.
They LOCK you in terrible Contracts!

I had Vivint for about 6 years in my old home. Anytime our alarm went off (usually set off by me on accident) they would call within seconds. They were always pleasant to deal with and I always felt their customer service was on point. When it comes to complaints I only have two. Their five year contract is the definition of Iron Clad. In other words, you’re not getting out of it. In addition to the contract, the cancellation process is very difficult and outdated. You must submit the cancellation in writing by either fax or email then hope someone actually cancels your service. In my case, I emailed and faxed cancelation requests then called to see if they received it. When all was said and done my service was finally canceled after 6 emails and 3 faxes in just over 2 months.

When the sales guy came I will admit, he had me at hello. Charming, knew what to say, manipulative enough to make me believe this what was best for my family. The man who installed was rude and didn’t clean up. After they left I read over the contract, 4 years you were tied to them! And where responsible for the $ 4,700 in payments if you didn’t cancel within 3 days. The automatic door locks already started malfunctioning. I signed the cancelation contract within the 3 days. They had taken out the installation fee of my account already!!! This was in March. They said «we’ll refund you.» It’s the end of august and still nothing. I’ve spoken with multiple people who all have different information. This last time they said the check was cashed and need to send in my bank statements to prove I didn’t cash it, not releasing any information about where and when this supposed check was cashed. WHY WOULD I CALL AND DEAL WITH ALL THESE PEOPLE IF I RECEIVED THE CHECK. This is theft. They lie and the don’t live up to their contracts. I plan on sending in my bank statements and contacting the better business bureau. This is bad business. My dog does a better job of protecting my home and doesn’t steal from me. I’m disgusted.

All i can say is the representative was so professional, he out beat any home monitoring rep out there. He was courteous and very informative. Very non –pressuring, which I can appreciate while I am trying to figure out which service to use. I have not used the actual service, so not sure what customer service is like. Still, I liked their presentation. At least it wasn’t phoney and cheesy. All the others so far are a big fat joke. One rep said I can buy signs from Ebay and that they are just effective. Found some on Ebay for 5 bucks, will probably go that route.

The installer was about an hour late, but he called multiple times to let me know his status. The installer was quick and answered all questions fully. He made sure to ask exactly what I wanted before he started drilling or doing any other work.
Service fee is about average. Contract length is 3.5 years. I suppose other companies are the same way, but I don’t like that there isn’t an early termination fee; you have to complete the contract in full. They will advertise no «installation» fees, yet they will charge an «activation» fee.
I have a special situation where I want to monitor a door on my phone app as to when it was open or closed, but I didn’t want the door associated with the alarm. I was told by the installer and multiple customer service reps that this was possible. It is possible, but everytime I set the alarm I have to go through the menu to bypass the door. I’d like it to be automatically bypassed.
The phone app is really easy to use and very convenient.

We just signed up with Vivint and had a security system installed at the house. The tech that installed our system, Frank, was on time (even early!), friendly and very considerate — offering to clean up everything and making sure that every was set correctly prior to leaving. We requested some placements for our sensors that were, I guess, kind of out of the ordinary — but he was more than happy to help us out saying «it’s your system, we want you to be happy with it». Great customer service attitude.
One of the coolest things about the system is that we can control our system remotely — either over the web or via smartphone app. If you feel like you forgot to arm the system when leaving — you can check the system’s status from anywhere! (And turn it on remotely if you DID forget). Super duper!
The salesman that we placed the order with on the phone was good — but neglected to tell us that the contract period was 42 months (!) until the end of the call. Looks like we’re going to be secure for a long, long time.

SCAM!!! They have no address and only an 888 number. It looked fishy so I called. They claim to have a «warehouse» in Las Vegas but will not say where. They wanted to charge me a $ 159 setup fee and $ 67 per month. I think not. Very pushy and will not give a straight answer when asked where their Las Vegas Office is located. Buyer beware!!!