Westgate Flamingo Bay Resort

First off, we stayed here last year and, besides a few disappointments, it was a very pleasant experience, so we decided to book a room here again, this time we got a bigger room, as we brought our 5 kids.
Immediately things went wrong, first the tub in the bedroom didn’t have hot water, and it was not comfortable for my young daughters to take a bath, as if that wasn’t enough, as I’m unpacking groceries, I see ants crawling all over the kitchen counter, so I call the front desk, and someone comes in to spay, the kitchen, then the TV in the second room doesn’t work, and so I have to call the front desk a second time, and someone else comes, and tells me that they can’t fix it, and someone else will have to fix it, the next day, not such a big deal, unless your a kid, on vacation.
Then I’m cooking thanksgiving dinner and the stove kept turning off while I was cooking, not a big deal, but I was already irritated, so it just added to my disappointment.
The BIG, kicker was, when we came back from spending the day out with our kids, and the kitchen was full of ANTS. you could imagine, my mood. I call the front desk, where I was transfered to guest service, where I’m told, that they can offer me a smaller room, and that I needed a receipt, for the food that was lost. It was 11 pm, I have 5 kids, and you want me to pack stuff, and move to a SMALLER room? And I have to provide you with a receipt for the food that was obviously contaminated, with ants? Really, because I didn’t buy the food, that’s in my room?
Someone did come to fumigate, and he was very nice, and understanding, and I tried my best not to take my frustration out on Him, and I really hope I didnt. I told him how the «manager requested a receipt and even he was appalled. SHM.
TO THINK, THAT WE ALMOST BOUGHT A TIMESHARE WITH THIS COMPANY, EARLIER THAT DAY.
sincerely, a very unhappy guest.

I didn’t like this place at all. Kept getting strangers walking into my room while we were cooking. They came in before checkout. Didn’t give me enough time to check out. Please be careful for Robert he is a big lier he will make you go to a presentation and tell you that you have to. No you don’t then promise you some tickets and never give it to you if u don’t buy a timeshare. Please don’t buy they are rude and unprofessional. Very bad experience!

Nice place. The compliment shuttle service was a plus. Shuttles ran 10 am — 1 a.m. leaving the property every hour on the hour.

This is the perfect getaway if you want access to the strip but you prefer to be away from it. It’s like a home away from home. The staff is friendly and helpful. It is located on Flamingo and Lindell. It’s one block from Decatur. The closest casinos are the Orleans, Palms, Gold Coast and The Rio. So you can still experience gaming, food, shows and they all have sportsbooks. These Casinos are off the strip but you are 5 to ten minutes from the strip depending on traffic.
The resort offers a variety of activities for singles and families. They have room service (pricey). The pictures in the website are exactly what you get.
The only thing I found annoying was the jacuzzi in room is very noisy for the villa next to you. It woke me up every time. Of course when you use it in your room it’s amazing I enjoyed it so much, I stayed an extra night.

I got the reservation through my office travel booking site knowing nothing about the place. I thought it was going to be a hotel but it’s actually a timeshare. The suite was spacious and decently appointed: full kitchen, washer dryer, hot tub jacuzzi (although why anyone would want to get into a giant tub of hot water in Las Vegas is beyond me). It seemed fairly well maintained if a little cheap and very, very generic. I’d give it a better rating but everyone I encountered from front desk to shuttle driver was at least disinterested, in some cases surly and (in the case of the shuttle driver) downright rude. I will only come back to Vegas on the company dime and if I do, to hell with the savings, I’m staying on the strip where I’ll be close to everything and people can at least fake being friendly.

This place was nice. The people in the office/​check in lobby were fast and nice, no problems. This place was pretty quiet all in all. I would totally come back here w/​my family I liked the fact that the place was a time share/​condo setting, these types of places r my fav. Bc u get a small kitchen and usually a small dining area and a living area. The room was a perfect temperature, the lights and ceiling fan all worked. The lights and ceiling fan for the bedroom r outside of the room by the front door as u come into the time share on ur right.
The pond was closed for renovations which that was fine bc it was not like we were going swimming in the pond. The pool was a nice size and they even have a bar in the pool area.
Back to checking in the lobby is small so not everyone needs to go in, but if u r looking for activities like going to the grand canyon then as u walk into the lobby that is to ur left and if u want to do the time share tour that is to ur right and in the center is where u check in. We like to check out all places that Vegas has to offer and staying off the strip is what I like when u already live here.

Wow, let me just tell you how wonderful the Westgate Flamingo Bay is in Vegas. Friendly staff who by the way are willing to do anything for you. Bring your groceries to you, get towels anytime of day, fix anything, or answer questions from my kids that wanted to know where everything was.
I was scared when I called to confirm my reservation because the girl said there wasn’t a full kitchen and it was a studio room but when we arrived, it was so much more.
We stayed in a one bedroom that slept 4. Full kitchen with a set up for 4, pans, cooking utensils, towels, dishwashing soap, and dishwasher (yes there is one) soap. And paper towels.
The bed was A M A Z I N G!!! I had the best sleep of my life on it. It was a Beauty Rest Re-​Charge.
The jetted tub is the bomb. My husband and I are tall and it fit us perfectly. Everything worked, and it had a shower sprayer as well. Totally cool.
It had a gas fireplace that we didn’t use because it was hot outside but I can’t wait to use it next time. They had a stereo in a little sitting room by the windows that was cool.
We were on the top floor in the 2000’s but it was closer to the road and we didn’t hear very much. Some sirens when we were in the pool, but what major city doesn’t have sirens?
All in all a great time.
They have activities for kids every day of the week, and you can pay to make arts and crafts.
There wasn’t any hair on the floor or the shower, nor dust or anything. It was very clean. I was impressed.
The Smith’s food store down the street on Lindell was amazing as well. Clean, big, helpful.

Booked a king, smoking room. First they don’t even have smoking rooms even though they CONFIRMED it over the phone!!! Second our room wasn’t ready, we are getting married and don’t have time to sit around waiting for a room that was supposed to be ready at 4!!! Poor customer service and professionalism!!!

The condo looks nice inside, but the beds and pillows are absolutely horrible! We had terrible sleep. The walls and windows are thin, and we could hear all sorts of sounds and voices from outside and in other condos.
They charged me a $ 170 pet registration fee at the time of check-​in. That is very expensive for a pet fee. The only reason I paid it was because I prepaid my rooms on a booking site.
On a plus note, the jacuzzi tub was great!

We just checked out after staying 4 nights, I’m glad I didn’t write this on the first day because it’d be 1 star lol
So firstly, here’s our experience– We were sold a Westgate experience on a previous tour that cost $ 600+ & when booking were ONLY given the flamingo as an option in Vegas! We were staying a whole week so booked the Elara for the first few days (which might I add was AMAZING as always)
Anyways, we arrived at the Flamingo & were immediately un impressed. Knowing we could have stayed at the Elara or the Hard Rock for the same $$ but we were idiots bought the «ownership experience» so we checked in & were asked while still in line «when do you want to meet with our team?» We were shocked as were were ASSURED no more tours would be forced upon us!
We went early the next day (to get it over with) we were so in impressed, that we’d never want to purchase timeshare!
About the resort– depends what you’re used to. To us it compared to a pretty low budget housing community, kinda tacky & outdated.
The Pool area was tiny but ok. No bar, just bottles of soda & ice cream.
The room was small but ok, although the bed was no where near as comfortable as the bed at the Elara (or my house)
Don’t expect fancy, definitely don’t pay a lot to stay here, I’d fully recommend staying on the strip for what extra (if any) it costs!

My family has a time share here so my cousin & I took advantage of Vegas being a 4 ½hr drive for us from California & Arizona & took a short trip.
Pros; spacious clean rooms, the shuttle that will take you to the strip & Freemont, nice pool, comfy beds, gated parking area/​covered parking.
We honestly had such a great time. Their shuttle drivers were friendly & funny, the pool was relaxing & pretty quiet, we loved our condo-​beds were great & we each had our own bathroom.
Cons; harassment from a certain employee who I will not name.
Honestly my best guess for the bad experience we had with an employee of the resort is because we aren’t the owners of the time share?! My cousin checked in & was asked a million questions upon her arrival. OK fair enough I guess, the reservations were in our family members name but I highly doubt this is the first time they’ve had a member book a condo in the time share for another family member. She then began texting my cousin frequently because she wanted to give us a «VIP tour» & have breakfast/​lunch with us. I’m sure she just wanted to sell us on buying into the time share ourselves but we are both in our mid-​20s, a time share isn’t a top priority for either of us. Also we are both big foodies & had already planned out most of our meals in Vegas. She was extremely pushy & almost seemed mad or offended because we didn’t really have time to meet with her. Sorry, we were there for a vacation & only see each other a few times a year.
Other than that our experience was great & I hope to stay at this resort again in the future.

Just finished our stay at the Westgate Flamingo Bay. It was very comfortable and homey. It was like having a little apartment. My husband has a yearly convention that he attends and I really don’t care for the Vegas atmosphere and found this place to be my own little place of peace. I requested a unit on the top floor in the back as suggested by other reviewers and found it to be very quiet and didn’t really hear any of our neighbors when inside and no traffic. While we didn’t use the shuttle I can tell you there are several and they are always coming and going. 24 hr security kept us feeling safe and there is plenty of shopping and places to eat nearby. Blueberry Hill has a great hot breakfast. My only complaint is the 10am checkout. I would have preferred a little later like 11am as most resorts have.

We booked as a guest and not as a owner at this timeshare resort. Soon as we got here my billing was messed up which haunted me till check out at 430am the day of departure, I wasn’t allowed express check out because of their errors.
This is a very small sized apartment complex turned Hotel/​Time share. There is a lot of locked gates to your condo, once you see the neighborhood it is in you will understand. If you like walking in the morning you can walk around the condo unit but not advised to go much farther out the gate, we did but it is very busy, smells and a load of homeless in this area will ask for help. They hold cups out at the intersections walking between cars. Not very resort feeling.
But the condo common areas do feel more resort like with a nice pool, spa, a ping-​pong table, some odd putting green thing. A few distance scattered grills and with three items to work out on in their gym you defiantly get the over-​crowded resort feel. I have seen this pretty common at these Vegas timeshare places though.
So retreat to your room do some cloths washing in the nicely stocked area, and make a drink, there is one ice machine on site, ice makers in rooms don’t work. Then a in room spa, if yours works, ours didn’t and no one cared it seems to be pretty normal that they are broke. So it is a little warm and you just checked in at 9 pm room is 80 but it is 70 outside, but their knowledgable staff is equipped to fix it. Praise the lord! We had just unpacked! This was a plus! Then watch the TV perhaps your tired from the trip, right? As you relax with at least one condo unit between you and the busy road and about 150 feet it is amazing how high you have to turn up TV to hear it, and the sound is so tinty… escaping for a minute for the ice, you return to the bottom stair of your upstairs condo to hear your neighbor’s TV just blaring, but then when you enter you condo you hear it is your TV! OMG I am my father! So you give up on the TV, besides you had to switch batteries on remotes to get the living room one working and power it up and down three times before it made connection to stations.
Sleep it must be then, a big day coming in the city of Lost Wages, right? But the room door opens right into the bed and you have to fall on it so your wife can exit room, but then when you step on the floor it crackles and you just know it is close to falling in and you feel like a genius because you got a top floor room. Bring your sleeping pills to because between the hard bed, the cars racing down Flamingo and the busy parking lot you will need one with a stiff drink to sleep the night here.
This must be a very expensive time share also because at the once a week Owner Continental Breakfast several people where hauling out boxes of the food they provided. As motel staff stopped one three others were going out a different door! It was a hoot to watch full grown adults ripping off the cheap continental breakfast items, By the Box Load!
I give this place a two star because they employ so many people and that is good for the economy, they are busting their ass to keep this place clean for sure, and a good thing for them. Not many of them know English though so Spanish is helpful if you need any help. Otherwise you will have to go through the desk for and special request. But location wise and bad management of room design, maintenance and office staff and variable pricing issues associated with resort fees makes this a goto at your own risk facility.
A plus is just down the road also is the all famous Gold Coast. And with a reward card you can get a damn good 6.99 breakfast buffet. Drive down with your rental, park on top floor of parking garage if bottom is full and go down stairs. It is early and no lines then talk to the staff at the resturant too they will make you smile, and always tip your waitperson.

Nice resort, great room, slow expensive internet, crummy bed
I stay in a lot of resorts like this. As was the case here, they can be really great but what occasionally happens is that one or two things really spoil the experience.

The resort itself is really pleasant, inner courtyards, winding paths, lots of trees. Though small, the pool and gym good. Location is great, a short way off the strip with a regular shuttle. The suite was really good, nice and bright, plenty of room, big modern flat screen TV. Staff pleasant and helpful.
When I first got there, «ah this is a five star stay» I thought.
Here’s what irritated me and cost Westgate two stars.
They wanted to charge me $ 40 for internet service for one device for the week. Given that I travel with my wife and we each have a laptop, an iPad and an iPhone, that’s six devices so the internet service would have cost us $ 240. On top of that it was slow (1.2MBs) and intermittent. My wife’s iPhone decided it wanted to do an update and it took 5 hours to download…
Now to be fair, we were traveling on business and needed to be on the internet a lot, so good internet is a pre-​requisite for us, probably more than the average traveler.
It really bugged me though that they wanted to charge for internet and on top of that the service was poor!
That would have cost them three stars, one for charging at all, one for charging on a per device level and one for charging for a very slow and intermittent service. However I put back two stars as when I complained about it the manager gave me free complementary internet.
You may wonder why I still took out one star. That’s because it was still very slow and of course if I were to go back there, I’d have the same issue. So the issue was only band aided, not solved.
What cost them the other star was that while the room was very nice structurally, the bed’s mattress was past its prime, lumpy and dipped in the middle. I work up several morning with a back ache. In addition the bed linen was old and ill-​fitting with no fitted sheet on the bottom. Also the pillows were small, not proportional to the king bed, old and very lumpy.
If Westgate people are reading this, here’s what you need to do to be competitive and get five stars from me.
1. Obviously sort out the beds.
2. With regard to the internet, nowadays it’s not okay to charge for basic internet any more than it would be okay to charge extra for TV, electric light or water. What you can do is charge for a premium service but not per device, that just irritating an unrealistic. I’d be happy to pay $ 40 to upgrade to a premium (min 6MB) service and I would expect to be able to connect all my devices.
There were other irritations such as noisy neighbors, heating repeatedly conking out and alarms going off in adjacent rooms however I just consider those par for the course when traveling. The staff at least promptly fixed what they could.
All in all I liked the resort and if they sorted out the issues above I would stay there again.

Nice and quiet, peaceful and clean.
Weird experience was a scorpion crawling up the drain and into my sink. Haha yes this happened.

My husband and I stayed here for 6 nights for EDC weekend/​our wedding trip this year. The rooms were gorgeous, I felt like I had rented a fully stocked apartment complete with washer and dryer. I was more than pleased. The jacuzzi tub was big and the fireplace was a very nice touch. The staff was super friendly and respectable, they were pet friendly which was a main reason we chose to stay there, they gave us a little kit with some doggie waste bags and a treat. When I needed more towels I called the front desk and they were brought to mu door within 5 minutes. The shuttle was also very convienient with a ride down to the strip and back.
The day before my wedding I noticed they had a limo service AT the hotel so I inquired as to whether I would be able to possibly use one to go to and from my wedding. She explained to me they usually dont do special events but she went ahead and set something up for me last minute and helped make my wedding day perfect.
The prices were exceptional also. I did extensive shopping around before I made the reservation and for the 6 nights this place was ALOT cheaper than anything directly on the strip. And it came with full kitchen, washer dryer, etc. So needless to say, I got my full moneys worth out of my stay here and I wouldnt hesitate to go back.

Venue: Westgate Flamingo Bay
Décor: Apartment Style
Service: For me & my party — EXCELLENT
Environment: laid back, relaxing, comfortable, private, security
Food: N/​A
Prices: Fair, affordable
Debbie Downers: I wish the pool was open a few hours later before it closed in the evening
Conclusion: A great alternative from staying on the strip, especially with family with small children. You wouldn’t even know you were staying in Las Vegas. It was close enough in proximity to hit the casinos, major interstate and about 10 –15 mins tops from the airport Right down the street from the Palms, Rio, Interstate & the Strip. The staff was attentive, friendly. Whatever requests we needed, they delivered. Private parking in which most of it is covered. They have daily activities for the kids, games, movie nights. Putt-​Putt, ½ court basketball, small gym. The rooms itself was nice. Furnished fire places. Flat screen televisions in the living room & bedrooms. Comfortable beds! Washer & Dryer. Private property, gated (one way in, one way out). Felt secured, lot of staff whether for amenities or security
I would recommend that if you do book a room that you get on the second floor and stay in the back of the property (room numbers in the 1800s, 1900s or 2000s) as it was extremely quiet for great sleep. Prior reviewers complained about the noise and I believe that’s because they were at the entrance where all that vehicular traffic from Flamingo. Did the homework here on Unilocal (and Tripadvisor) and saw that those who loved the property, they stayed in the back on the second floor. While speaking to other visitors at the property who stayed there for the first time, they all loved it and it was a change of pace of what they were accustomed to. It really gives a balance to the Vegas experience.
Overall: B+ /​A–

Oh man.
This place has great large rooms which are really villas with kitchen, whirlpool, etc. it ends there. If I could give negative stars, I would.
The customer service is beyond horrible.
1. They did not write down the Internet access information when we checked in, so I tried to call the front desk, and was placed on hold for 17 minutes before finally giving up. My husband then walked to the front desk to get the information and was told that it was written on his card packet at check-​in (it wasn’t) but they told him it was a disaster at the desk (there was a long line) and that he had to go back and check the card packet. He came back to the room to get it to show them nothing was written. So they finally wrote down the info, barely apologized, and while my husband was standing there another man came in furious about being on hold on his phone for so long. An hour later, we finally were able to use Internet, but only one device at a time.
2. In order to use the free shuttle (which only runs once per hour) you have to sign up. Fine. But when we called the front desk to register, we were told that you must sign up in person. So even sitting on the phone giving them a specific time doesn’t work. Had to walk over there again to deal with their ridiculously poor service.
3. Our key cards kept not working on the outside fence. We had to go get new keys three times and still they would stop working. There is no way to prop the gate open except to put a piece of furniture or luggage in it. So frustrating to get locked out every other time!
4. Our room was poorly serviced, they sloppily made the sleeper bed but not the regular bed, and didn’t replace all of the towels. The ceiling is paper thin and it sounded like our upstairs neighbors were moving furniture all the time.
5. When my husband told the manager he had several issues, she was very indifferent and said he was welcome to come and talk to her (?!) but that she was the only one at the desk at the time (so, in other words, later.)
6. Our main issue, we had a small trailer that we were traveling with that easily fits in a standard parking space and were told that it is against their policy to have any type of trailer on the property (however, there was a Uhaul trailer sitting outside all weekend) … We had a two room villa with 7 people that easily justifies two parking spaces, but were forced to park it across the street in their unguarded lot, then told that they had no liability for it (part of the reason for booking this property is the guarded entry… But now our trailer is unprotected. It does NOT state this policy on the booking sites.) We woke up the second morning to a graffiti tag on it, had to make a police report, and Westgate just repeated their no trailer policy and said they were sorry and their guard had been watching it. Really?!
If you are considering this hotel, don’t. You will be sorry. We’ve stayed in hotels literally across the globe, and this was hands down one of the worst experiences.

We booked a two bedroom suite here for our trip to Las Vegas during EDC weekend last year. The price was a total steal ! Only $ 520 for three nights at a place that sleeps up to 8 people.
Our suite came with one king bed, two queen beds, and one pull-​out sofa couch bed.
It also had a jacuzzi, walk-​in showers, washer, dryer, two bathrooms, a fire place, a dining table, a full kitchen, full refrigerator, free wifi, a music player and a lot of parking.
Our suite was basically a two bedroom apartment. Which I really do believe that this «hotel» used to be an apartment complex. There are also bus shuttles, swimming pools and daily kid activities.
This place is only 7 minutes west of the strip. Not too bad of a drive. It is more private and exclusive because the whole place is surrounded by a giant wall with gates. You can only enter the gates by showing your room card so make sure you ask for a few if you plan on having friend’s stay with you or come by.
Overall this place was clean and comfortable. I felt like I could live there.
I would definitely book this place again if I had a large group to share it with.
***CONS:
Some people in our group bailed out so we wanted to «downgrade» to a one bedroom suite instead of two bedroom, and since it was already close to the date, they said it would cost MORE to DOWNGRADE to a one bedroom suite rather then to just stay with our two bedroom suite. I thought that was ridiculous that they wanted to charge more for a one bedroom, when they can easily rent out the two bedroom to other people for a lot more. But oh well.
The second thing was that the jacuzzi did not have hot water. We kept it on for quite awhile and it only got to room temperature so that was quite a disappointment. But if you do plan to use it, make sure you buy your own bubble bath soap!

If you don’t mind staying a little further from the strip, then this is the place to stay! It’s not going to give you that luxury hotel experience that you’d get from staying at some of the hotels in Vegas, but I was very happy with the experience.
I went with a group of friends to Vegas a couple months ago, so we booked two suites for all of us for 3 nights. Each suite had a full kitchen, washer and dryer, two bedrooms (one with a king-​sized bed [with a Jacuzzi!!] and the other with two queen-​sized beds), and a nice living room with a flat screen tv, couch, chairs, and a dining table. It definitely had a very comfortable, home-​y feel to it. Everything was clean and there were plenty of extra towels in the bathrooms.
They also had a nice pool to relax and do some swimming. No glass allowed by the pool, but Solo cups are fine for drinks, if you know what I mean. ;) The pool is no Encore Beach Club by any means, but it’s quiet and relaxing if you want to tan and doze off for a bit. :)
I would definitely stay there again if we go back. My only complaint would be that they didn’t have one of our suites ready by the time we checked in, and one of the doors to the bathroom had a huge hole in it, but Customer Service was really helpful in recording the damage and not charging us for it.