Winder Farms

This is some expensive milk when they close your account and charge you $ 47. I guess I didn’t consistently order so I got charged for nothing. I could not even log on to my account anymore because they closed it. That is such awful business. I raved about this place to everyone, no my opinion has changed dramatically. If I could give no stars I would. I will never do business with them again because of this. They were not even willing to reopen my account so I could keep ordering. Such BS. Awful awful awful.

We only signed up for this service 3 weeks ago and cancelled TODAY! I am surprised this company is even operating as a business. The oranges we ordered the first week went bad the next day, the mango/​pineapple we ordered the second week looked gross the second day, and the cucumbers tasted sour! I really wanted to stay with them but after two weeks of bad food we had to cancel. Also, I am surprised they charge $ 50 for a cancellation fee! The only things we liked were the chocolate milk and oatmeal. If you look on their website a lot of the food has bad reviews too. It’s unfortunate we had to pay the $ 50 cancellation fee because we didn’t even stay with them for a month. I also love how the customer service rep sounds surprised because after looking at all the reviews here and on Google the food going bad quickly seems to be a constant with Winder Farms. They need to take a close look at their business model because something is obviously lacking; it’s for sure NOT fresh food!!!

We had a hard start because of the gate were we are renting, but soon we will not have to worry because we are now waiting to get into our new house. I talked with the driver and everything was taken care of, the food was fresh the vegetables great it also came with a recipe.

I really wanted to like Winder, but their sneaky 40 delivery policy the the inability to cancel is crazy. Terrible.

I don’t know what people deal is with Winder. They have a way of doing things and your either with it or your not. We’ve had the service for almost 3 months now and everything’s been great! There was this time where they delivered to the wrong house but they also comped our whole order for the mistake. We’re human it happens no need to cry over spilled milk. We get our weekly delivery on time, online ordering is fast and easy, and tho i do agree that their food is a bit pricey, but your going to pay one way or the other. Either buy cheap GMO and pay out the butt on health care, or pay now for quality organic food & take care of yourself, your choice. People complain a lot. So if your reading these reviews just know, most of these complaints are from people who don’t understand how the service works.

Absolutely nothing but trouble! First, I couldn’t get a coupon to work and no one seemed to be aware of how to fix it. I was hung up on by customer service after sitting on hold ⁴⁄₃₀ minutes more than once. They conveniently forgot to issue me a refund and I’ve had to check every week since canceling my plan because I will get random charges on my credit card. The produce was far from right and delivered at an extremely inconvenient time that apparently can’t be adjusted. This has gotten out of control!

The steaks and bacon were delivered frozen.
I was under the impression that everything was fresh.
The meat was good. for frozen. but I don’t want frozen! :(
The flavored milks have carrageenan. wth? Why would you thicken milk? sheesh.
The delivery truck (huge) showed up at 11:30PM.
This annoyed my neighbor. said the diesel truck ran for 15 minutes out side of their house (I’m assuming while our order was put together or found).

Horrible customer service. Was told I had a free trial, but when I tried to cancel the service because the food was spoiled (disgusting) I was told I had signed a contract for 40 deliveries at a ten dollar minimum! I cancelled anyway (for a fifty dollar fee!!) and they have been calling me every few days for over a year with a robocall saying my service will stop if I don’t pay! I can’t get a human on the phone to tell them to stop! I didn’t want the service over a year ago, I don’t want it now, stop calling me!

This place is about as bad as it gets. I think almost every thing the offer is old or spoiled.
Say NO to this place!!!

I signed up at a food fest thinking this was a great service getting farmers market items delivered to your home. This service is absolutely not worth the money!!!
First, you have to keep a standing order of at least $ 20 dollars for everyweek. This means that you have to remember to go online and skip your delivery for the week, or else they will automatically send you the items and charge you.
Second, the items available are extremely over priced. Yes they have some farmers market items, however I noticed they also have items that you can buy at any store, but for two to three times what they are normally priced.
Third, I tried to cancel my entire account and was informed that when I signed up it was for a minimum of 40 deliveries. If I want to cancel before those 40 deliveries are up I would be charged around $ 50 dollars! I asked and this doesn’t mean 40 weeks, it means 40 deliveries, whether or not I skip a week.
This is ridiculous. I guess I’m going to have to order the cheapest thing every week until the contract is up. DO NOT EVER SIGN UP!!!

I tried Winder Farm’s milk at their farmer’s market. It taste delicious so I signed up for their home delivery service with my cc. But decided to cancel because we are going travel for the next few months and not be able to enjoy this service at this time.
Bob, the representative quickly responded and cancel this account without a problem.
We probably will consider Winder Farms again once we settle down from traveling.

This place is a joke! products are great but the website sucks and if you don’t have a family of 4 you will have milk and cheese coming out your ears. Not to mention when you sign up you are under a 40 delivery agreement meaning so I finally was at my end when I wanted to cancel my account they banged me with a $ 50 charge… BRUTAL. Another big issue is the delivery came at midnight by the time I woke up at 5 am and got my product it was not precisely cold and it very rarely made it to the date posted on the milk. The pizzas are incredible but just couldn’t deal with the functionality of the website and the minimums.
PS I have a fridge full of milk!!! please help!

Just DONT DO IT. There are better grocery delivery services. And the other ones don’t deceive you into a 40 week contract.
Absolutely terrible quality produce. Horribly overpriced, too. No follow up nor follow through on customer service cases. For the money, go to Whole Foods, save (yes, really), get a better experience and 100x better quality organic vegetables and fruit.
The produce spoiled within the first 2 days, but even still, arrived not only bruised, extremely discolored, and in a quantity much less than promised, but also there were punctures in the fruit that are only made by finger nails! Yuck!
Speaking of punctures, I opened the sour cream to find that the protective seal was punctured as well. How do we not know if someone along the way poisoned it (seriously)?
The only thing half-​way decent was the milk, but that went bad within 2 days after opening it. Keep in mind that I took in the delivery no more than an hour after it had been sitting in the ice chest outside.
Ordered a dozen eggs, too. Saw that 3 of them were crushed when I opened the carton.
I bought their ice chest for $ 5 as some sort of proclaimed promotion. You think that when you buy something, it’s going to be new, right? Well, this was scuffed up with black marks all over. Somehow they «usually» charge $ 70 for this?
It feels like this whole service is a sham and what you’re really getting are farmer’s market leftovers. I’d seriously question their proclaimed ‘organic’ and hormone-​free status on products as well, given that they’re not holding up to any of their other promises.
I’m still waiting on my promised refund from my last delivery. Let’s see what happens.
If you really want «farm fresh» and farm direct, you’re better off driving to an actual farm. And I’m saying that from Las Vegas!

Signing up for Winder Farms was a huge mistake. At first it seemed super cool and I was very excited to possibly simplify my grocery shopping experience and discover some yummy new foods. it soon became apparent that this was so much more trouble than it was worth. WF delivered bad produce on numerous occasions. What’s worse is that EVERYTHING I’ve seen on the website is completely overpriced, so for them to show up with such low quality items was outrageous.
The selection is completely limited. Don’t go on this website looking for specifics because you likely won’t find what you came for. While they do have some of the basics (milk, apples, eggs), they are missing many essentials. So you aren’t really able to use this as your sole source of groceries unless you are ok with living on a very limited diet.
Also, if you’re going to modify your weekly order it needs to be a good couple of days in advance or else they’ll bring you the same thing they did last week. After receiving many wrong items and bad produce, I had to call to cancel. I waited on the phone for a little over half an hour to speak to a representative. My cancellation was confirmed but Winder Farms was relentless. I still received groceries for the next 2 weeks, until finally called back. The woman I spoke to said there was no record of my cancellation, but did refund me for one of the two extra orders.
My subscription is finally cancelled and needless to say I will never go back.

Not good! Don’t do what I did, listening to the pitch at the Pirate’s Convention last spring and signing the form before looking at the reviews of this company. First of all, I do not recall signing a contract that I must now pay $ 50.00 to cancel. Secondly, the fruits and veggies were good at first and then steadily and dramatically declined to the point that there were actually large rotten spots, truly inedible! Better produce could be found at the 99 cent store. unhappy. Unhappy! I am hoping that this review saves someone the same frustrations and costs.

Good luck unwinding yourself from Winder Farms if you decide to cancel.
A Winder Farms rep stopped me at a farmers market and persuaded me to get a grocery delivery, free of the standard delivery fee the first time. All in all, that went okay. The food was still cold when I got it in the morning, despite the July heat of Las Vegas. And I can’t argue that having groceries on my doorstep was pretty nice. But the prices on the food are sky-​high, and I couldn’t justify continuing to pay so much for groceries. So I called Winder Farms the same day, asked them to cancel my service, and agreed to leave my deposit items (the bag, ice pack and milk bottle) outside the following week for pickup.
Lo and behold, the following week I opened my door to find another grocery delivery. I called immediately, and they were agreeable and apologetic – they told me that they would refund me for the groceries (but allowed me to keep them, which was nice). I agreed to leave out my deposit items the following week. And they did pick them up the following week. But I had to call again to get my deposit back (to be fair, they told me ahead of time that I’d have to do this because my credit card number would no longer be available for them to refund it automatically). Then I had to call AGAIN several days later because I still hadn’t received all of the refunds I was due. When I got all my money back, I thought it was over. That was in early August.
Today, I checked my credit card statement and found a charge of $ 2.50 from Winder Farms from yesterday, September 2. Jumped on the phone and they said it was an erroneous delivery charge, from when they picked up my deposit items last month. Again, the rep was very agreeable and said he’d refund the money. And again, he had to ask for my credit card info to make the refund, even though they obviously still have that info in their system somewhere. I asked if they could wipe out my credit card information entirely from their database, and he said that he couldn’t do it, but that his supervisor might know. I’m too weary right now to pursue it further, but I’ll be keeping a close eye on my credit card statements.
What a hassle.

I’ll admit there has been a few hick ups but most of the experience has been great! Being able to rely on a company and know your groceries will be there every Tuesday morning without miss is great!!!
Love the milk, bacon, eggs and veggies!
I dont know why they would say they are not fresh when in my opinion they are delicious and fresh!
Thank you wonder farm for the positive and reliability.
I love waking up to fresh produce!

I received my first shipment from Winder Farms this past Monday. How exciting! Fresh vegetables and dairy at my door! As an aside: I really hate going grocery shopping. You have no idea. I would actually go without just so I didn’t have to go to the store. Fast fooding it made me gain weight and, well, 95% of the time it’s gross. Fresh, nutritious food delivery is right up my alley. I was super excited when I met the Winder Farms rep. I wish he would have explained the process a bit better though.
Some tips for new (or potential) customers:
#1 There is a monthly delivery fee. If you start mid– month this will be prorated and charged to your card before your first shipment. I was very upset because, although this was a small fee, I was unaware that it would be charged and what it was for. It made me nervous enough to change my credit card until I got some answers. (FYI– once you access your account you may change the credit card on file under «My account». You may also my check «My deliveries» for more detailed billing information if your card is charged.)
#2 There is an initial set-​up fee charged to your account before your first order. If you made a deal with the rep, this is deducted from your first bill.
#3 You have agree to purchase 40 deliveries to get the service.
#4 The charge for your food is billed to your account on file a day or two after the food is delivered to you.
I knew #2 and #3, but #1 and #4 I had to find out on my own. It would have been a much smoother experience had I known all four up front though.
Here’s a big important #5– You may or may not see all of the coupons you (or your rep) enter (s).
I received a code for a free loaf of bread. I entered the code multiple times– and nothing. I called the next day and the rep added the code for me. I looked at my account and there was no bread coupon on the order. I called the next day and sure enough, the coupon could be seen at their end but not mine.
I wrote a feedback letter to make Winder Farms aware of this glitch and the coupon is now showing up when I log into my account. The same thing happened for a $ 7.00 credit on my first order. When I called the second time, the rep told me they had some new tech people on the job, so hopefully it was just a «me» issue, but if it happens to you, keep calm and just give them a call.
Oh– #6! Winder Farms says you can leave a phone message regarding updating your delivery after hours. I wouldn’t trust that. My order didn’t get updated. It wasn’t a big deal, but I know not to rely on that method in the future. I called them on a Sunday and left the message around 6 PM.
OK– So if you understand and are cool with all that, then by all means, please sign up! I really do think it’s a great service. For my first shipment I ordered 5 salads (all excellent), milk (wonderful), a produce box, which is basically random produce that is in season (A+ excellent), orange juice (ok), lemonade (the bomb), and three pizzas (all with crust like corregated boxes).
Winder Farms says if I didn’t like something I can call and they would refund it. They gave me $ 10 off the pizzas to try it. Eh… it was edible. I just won’t order that again. On the reviews on their site it gives a low rating for the pizzas. I chose not to listen. Next time I will pay attention to the ratings. I guess we can make that #7. Pay attention to the ratings on the website.
My husband said that Winder Farms has made me a better cook. That’s not true. I cook exactly the same. I’ve just been using inferior ingredients from Smiths or Wal-​Mart. There is no contest between the milk and produce from Winder Farms. All a much higher quality. They do cost more, but I don’t have to go to the store and the quality is exceptional. So far so good with Winder Farms. If anything changes, I promise to let you know.

Not going to lie, this seemed pretty cool and like a great idea but after over an hour on the start up process and I am still not sure what is going on. I purchased an Amazon Local deal for them and it has been nothing but a hassle. First until you log in you are not able to see ALL the items which is very frustrating. I used the chat representative and she was trying to be helpful but the website is not very user friendly. The prices are way high as well. I understand that you do not have to spend the money on the gas to go to the store and the time to get there but $ 7.00/lb. of asparagus is worth driving to whole foods to get it for much cheaper. I am still currently figuring out the purchasing process and will change my review if anything changes. This coupon is for 2 purchases so hopefully the next one will be a better experience.
All in all, the time it took me to set up the account, figure out what I want, I could have been to the store and actually picked out my own food.
Great concept, maybe more user friendly?
I gave them a 2 star because the representative Annie went above and beyond to make sure that my experience was better. She told me don’t worry she will work through this with me. I began a chat with her an hour ago. She gave me her direct number so that she can better assist me.
Hopefully after this initial issue, everything will go more smoothly. I will update my review after my second week to see how the delivery, food, and reordering goes!
Wish me luck :)

When I 1^st started with them I was their #1 fan. Now ugh… Produce is always bad
Called CS add every time it’s just we can give you your money back… I don’t
want my money back I want food.