Xpress Cuts and Rapunzel Reinvented

I’ve been going to mike for 4 years now and he does a great job keeping me looking professional and sharp for work. Today he did a great job dying my boyfriends hair platinum white.

Always have got good haircuts from this spot, the service is good and they normally have a few customers (cause they rock) so there is a bit of a wait, but I live close and like I said the service is great so I will continue coming back as long as everything stays the same.

They should change their name from Xpress to Forever. I wanted over a ½ hour with 2 stylists and only me waiting. Then when it was my turn the Asian stylist didn’t even have metal clips to do a simple #1 all over. So I waited while a new girl started today and setup her station. One of the most unprofessional placed ever been to. Guys this isn’t a place for you if your looking for a quick and simple haircut. Go somewhere see and don’t waste an 1 of time like I did. The Owner should be ashamed of how he runs his operation. Pathetic.

I don’t think I’ll be coming back to this place again.
I had probably been here more than half a dozen times, usually just to trim my layers. They always did a decent job, but It seemed the quality of the cut depended on the mood of the stylist at the time, whether they were busy, etc. I started to feel uncomfortable going to a place that was so inconsistent, but alas, it was cheap and easy (just how I like my services), and I kept going back.
However, the last straw was a few months ago. I walked in and both stylists had clients. I was the only other customer there; I put my name down and waited for whoever would finish first. A few minutes later, another client signed in and requested a bang trim.
Fast forward 15 minutes. Stylist 1 had rung up her client as Stylist 2 was finishing up her cut. Stylist 1 looks at me, then back at the other client. «You just wanted a bang trim, right? I’ll get you over here.»
Whaaa? What am I, chopped liver? Did you see Stylist 2 about to finish up and steal your two-​tip glory? Stylist 1 quickly banged (har har) out that trim and moved on to me, despite the fact that I was first. Stylist 1, you win this time! Enjoy your two tips, but I will never be back again. :)

I’ve had two bad experiences in a row with the Xpress Cuts on Silverado Ranch Blvd. I’ve had two bad haircuts and colors. I tried two different stylists and the second was worse than the first. The first time they turned my dark brown hair a golden color and barely gave a trim. The second time they turned my hair black and cut it way too short and uneven in a spot. I even showed the stylist two pictures of the haircut, one of me and one from a magazine. I showed her photos of my haircolor. She colored my hair and when she rinsed it looked black. I told her it looked way too dark and she said it was because it was wet. She cut it and dried it and it still looked black. She made me go outside into the sun and she finally admitted she died it the wrong color and it was black not brown. First she said she could lighten it and fix it right away, then she back tracked and said she’d have to bleach it/​strip the color and I’d have to come back. I told her I couldn’t go to work this way but she said to go home and wash it several times and it would fade right away. She charged me for the wrong color as well. I did wash it 5 or 6 times and it still is dark black. I stopped in after work the following day to show the district manager. He said it was very, very dark and a color wouldn’t stick to the black. He said he’d have to strip the color by bleaching/​peroxide and that would cause damage to my hair. He said then my hair would be orange and he’d try to add color but didn’t know if it would take or how it would look. He said he may have to strip it again causing further damage. I explained that I do not want to damage my hair, especially if he doesn’t know if the color will turn out. I asked for a refund for the coloring since they didn’t provide the service I’d paid for and he refused. He said he refused a refund and would only fix it. He talked in circles about fixing it and no refund and how fixing it would damage my hair and it could actually end up worse. I’ve been a loyal customer for 2 ½ years and can’t believe how I was treated. If he’d provided a refund I would have waited for it to be safe to lighten my hair and gone back for him to color it, but he refused and I’m stuck paying for black hair.
Avoid this salon and all locations. The district manager isn’t customer focused and the stylists don’t know how to mix color properly.

I recommend this place.
Started coming here to get my cut in June 2011. But moved north and started going to a place closer to home. After about a year of finding someone that could cut a tight fade (no lines), I’ve found myself coming back here recently because the person that usually cuts my hair is on a 2 month vacation. Now that I came back, I don’t think I will be going back to my original stylist. Erin is great but I rarely get her since she’s usually cutting someone else’s hair. Not a huge deal. Rachel and the guy working there do a good job too. Here every other week. Be here soon.
Pros:
No wait or wait is minimal
Great personalities. Nothing is worse than a hair cut with zero conversation
Clean
Price: better than most
Cons:
25 minutes from home

I have really simple hair so I don’t need a fancy and expensive haircut. Once I found Xpress Cuts, I decided to never go to Super Cuts (and definitely never Great Clips!) again! I’ve been going here for a couple years now and I guess you can say that the ladies here are more «stylish» than other cheap hair places.
I normally go to this location and the one over on Rainbow (stylists not as good at Rainbow from my experience). I’ve had several stylists at the Silverado location and as long as you are clear with what you’re going for, they are usually pretty good. I think I’ve gotten my bangs butchered just once — I guess that’s not bad in two years.
One bad thing about the Xpress Cuts chain — it seems like they have high turnover. A lot of the stylists I like always leave… but they usually get replaced with sylists just as good. They also do free bang trims in between your cuts. a real big plus! For $ 11.99 and if your not too picky, I think it’s a good choice!

I have been getting my hair cut here for about a year and a half. I have never had a bad cut and get a different girl each time. The quality of the stylist is pretty good for this type of salon. I am always able to get my layers done with a razor. Oddly not all stylists know how to do razor cuts but they all do/​have.
Its a walk-​in and the the longest wait was something like 20 minutes. And you wont mind waiting here since they have some of those amazing massage chairs from Brookstone!
A shampoo/​cut/​blow style runs less than 30 bucks.
They also do waxing as well. i used to get that done here every month but now I am into the threading and get that done elsewhere.
They always did my arch nice. I just prefer threading now.
I just had another fab cut this week and will continue to be a customer there.