YourMechanic

My car was making strange noises and was leaking something from somewhere. After going to a regular car repair place and they couldn’t find the leak, identify the fluid or or the cause of the noise. I called Your Mechanic. Milton came and also couldn’t find the source of the leak or what was leaking. He told me to add some break fluid and leave some cardboard to catch the dripping to identify it That was on a Tuesday and we agreed on that Sunday as a next appointment. Less than an hour before the appointment time he called to say his company double booked him so we made another appointment for that coming Tuesday at 1 to 2 PM. At 4 PM I tried to call him and only got his voice mail and left a message. It’s now 2 days later and he still hasn’t returned my call. I have since called another service.

I just had my car serviced by Scott from Your Mechanic. Let me just say that I’m never going to use anyone else. First of all, the quote and appointment booking was seamless! Easy as pie. They came right to my home and did exactly what they quoted. My mechanic, Scott, was very professional & efficient. He kept me informed of what was being done the whole time. My appointment was at 7:00a this morning & it’s only 9:30@ and everything was 100% completed 20 minutes ago! I’m blown away. I recommend this service to anyone who needs their car serviced or repaired. I feel bad that I didn’t have cash to tip him. If you’re reading this Scott, I’ll be seeing you again and I will definitely have a big tip for ya!

The starter in my motorhome went out and I didn’t have the time to do it myself so I called Your Mechanic. The me mechanic showed up, couldn’t install the starter and said the engine was seized. Knowing a thing or to about cars, I challenged him to explain how he came to this conclusion. He said the starter was grinding and he was unable to to turn the flywheel by hand. I explained he couldn’t move a flywheel by hand without removing the plugs. He said they don’t do engine work. I told him to forget it and I’d look at it myself later. I towed it to a real mechanic shop and found the starter to be the wrong one for my car and fixed it in a matter of hours. YourMechanic was a total waste of money and I’m disappointed it wasn’t as awesome as I hoped it would be. I assure you I won’t be recommending or using them again.

This is the second time we’ve used the service and we couldn’t have been more happy with Patrick. He was punctual, informative and didn’t try to upsell me or find something different wrong with my car than the reported problem. He was thorough, friendly and knew his stuff. I can’t see us ever using a car «shop» again. This service is so convenient and techs like Patrick make it so easy.

very professional company and very very trustworthy. Patrick was my mechanic and this guy knows his stuff. very good and explains what problem is and very honest on what needs to be done. they show up on time and take time and effort to get to bottom of the problem. I would not hesitate to use this service over any dealership or car repair garage. plus they come to you!!! Thank you YOURMECHANIC… and thank you Patrick for great service

I was very impressed with the quality of work, and added personal attention that Patrick showed. He was fast, efficient, and made sure I knew exactly what was going on under my hood. I would definitely recommend using Your Mechanic for any car repairs or maintenance you may have!

I called YourMechanic when my Prius wouldn’t start and I didn’t want the trouble of towing it to the dealership for a new battery. Patrick arrived on time, knew exactly what to do. Changing the battery in a Prius is not as simple as a regular car, but Patrick had clearly done this before and he knew the settings had to be reset after the battery was changed and how to open the power trunk manually which I had been unable to figure out. The price was extremely reasonable, the cost for the battery was the same as OReilly and the dealership, and then it was $ 70 for the labor which was well worth it. It’s rare that a service experience goes this smoothly. I would call this company and Patrick again in a heartbeat.

Great service, winds up being cheaper than towing to a garage. Patrick showed up right on time and did a fine job fixing my car. These guys are your best option when you’re stuck at home when your car won’t start and you have no idea why.

Unilocal, once again, helped me find a very reliable/​dependable service. Patrick was mentioned more than once on all the reviews so when I booked my appointment with Yourmechanic, I was crossing my fingers that they would send Patrick to look/​inspect and work on my truck, and send Patrick, they did!
So, my review and my 5 star rating is exclusively for Patrick.
Patrick showed up at my place of work as scheduled (7 a.m.). Talking about being prompt and punctual, (and convenient on my part!) I contacted Yourmechanic because my brake warning light indicator suddenly lit up, and also decided to get the valve cover replaced since Meineke recommended it every time I would get my oil changed. Yourmechanic quoted me way lower than what Meineke quoted me for the same work/​service (25 percent less, to be exact) Upon inspection of my truck, he made recommendations for the needed service/​work but not including the valve cover and gasket replacement (surprise, surprise!)
I found Patrick to be very professional, efficient, honest and highly knowledgeable. Most importantly and what matters the most is that he is genuinely a very honest man (unlike some, if not most. of auto/​car mechanics who will take advantage of one’s knowledge, or lack thereof, when it comes to car maintenance). I found his dedication to his profession remarkable as he spent just about all day as he worked on my truck in the parking lot under the desert sun! After he’s done with the service and test-​driving my truck, he gave me some «post-​service» tips/​recommendations.
Patrick is THE man! I found me my regular to go mechanic!

Scott F. was my mechanic. He was on time, very polite and very knowledgeable. He explained everything in detail and identified the problem quickly. I would recommend this company and will use them the next time I have an issue with my care. I hope that if I do need their service again, that Scott will be the one they send. Thanks Scott

The guy never showed up for my first appointment. Finally, after two phone calls to the office he called to say he was on his way — after an hour of being late. I rescheduled.
Today he shows up and spends less than 20 minutes to do an oil change and tire rotation which I paid for with a Groupon. He didn’t do the tire rotation. I showed him the Groupon and he said he couldn’t do it since it wasn’t in the work order.
I called the office and was told that since nobody made a note about the tire rotation when I made the appointment they wouldn’t be providing it. I said «Are you telling me that I paid for a service that you are now refusing to provide?» The answer? YES. So, even though I paid for something, I didn’t get it.
Yes, I’ve contacted Groupon for a refund but you folks need to be warned about this company. I highly doubt he even did the oil change in 15 minutes. Complete and utter RIP OFF.

Excellent in every way. My mechanic was Patrick and he was polite, friendly and knowledgable. I would recommend this service to anyone who needs a good honest mechanic.

This review is primarily for my mechanic, Patrick. There were a few mobile mechanic companies to choose from, but I set up an appointment with these guys over the phone after my car started stalling out. Given her mobility problems I was afraid to try driving her to a shop and didn’t want to use an expensive towing service, so having the option to have a mechanic come to the car at my convenience was really nice. I called and had an appointment scheduled for the same day! Patrick was professional, earnest and friendly. He didn’t mind if I hung around and watched while he worked. I’m curious about the mechanics of my vehicle but don’t know a huge amount, so having a professional willing to explain the process while he worked was really cool! I was able to ask questions and provide assistance when the oil started leaking out. Being a mobile mechanic, he doesn’t have any techs on hand, he handles all the work on his own. He did a great job! The car is running great now, better than she’d been driving for months! When he was finished with the scheduled service he still took the time to fill my tires for me. Great guy, I’d recommend him to anyone! Thanks Patrick!

YourMechanic is a very great service that comes to you! Also, a lot cheaper than going to a regular mechanic shop. I needed my motor mounts replaced and Patrick S. came to save my car’s life. Patrick S. was great, he fixed what needed to be fixed and told me what else my car needed done. I have another appointment with him and I highly recommend. Very happy with YourMechanic’s services

At first I thought this was going to be too good to be true. I mean a real mechanic that comes to you… Allen Kerr did an awesome job and I will be telling all my friends and Co workers to give this place a try. This service is so convenient for busy people.

YourMechanic does NOT honor their 12 month /​12k miles warranty. Got a power steering service done in December; when I get my diagnosed by a mechanic FROM YourMechanic he tells me my power steering fluid needs to be changed out. It’s been under a year & I’m not at the 12k mark. Called a rep & they said they cannot honor the warranty because they’re not sure what caused the issue with the power steering fluid — even though their mechanic said it needs to replaced. No one has called me back about scheduling someone to come out to my house, so I had to go to Honda. Which is what I should have done from the start. I am never working with this company again. Absolutely worst customer service & they do NOT honor their warranty.

My dude Patrick came to help change the locks in my car because they broke, no one else would even take the job because how old my car was. He could multi-​task very well and made sure did a Great Job. Ask for Patrick!

Updated review 23 July 15.
I am lowering a star on my rating because my mechanic was 2.5 hours late to the appointment. I had him blocked off from 3 – 5 and because he was so late it is 7:30 and he is still working on my car.
Everything else was typical of MyMechanic though, it was easy to book an appointment through them and the mechanic was polite and helpful. I just didn’t like how he only warned me 20 mins before my appointment started that he was going to be late, and didn’t tell me by how long that was going to be.

This review is for the technician only. ALLEN did a great job in servicing my vw last week. received an oil change and tire rotation from a groupon i bought and i was not disappointed.
Allen was very professional, courteous and punctual. He also went above and beyond on the 30 point inspection process. He was not pushy nor did he try and sell me a bunch of stuff i don’t need like the shops.
I would highly recommend Allen for your next service needs!

I used this service to fix a clutch problem on my neon. I have mixed feelings because I really liked the actual mechanic that came out fix my car. Zandro was awesome to work with. He troubleshoot the clutch problem and determined that the issue wasn’t with the master or slave cylinder but with the reservoir that held the clutch fluid. It was cracked at the bottom and all of the fluid had drained out.
My problem is the YourMechanic service itself. I communicated with several guys over a few weeks. Firstly it seemed like even though a smaller less expensive part was my issue, they still wanted Zandro to change out the more expensive parts. This made no sense to me. Then they ordered the part from O’reilly just to find out 3 days later that they ordered the wrong part. Then they were going to order the part from the dealership. That took another 3 days. My car ended up sitting and full week from when the mechanic first came out due to parts issues. Apparently they don’t let the mechanic just run to the parts store and pick up the part. They have to order the part themselves and send it to the mechanic. It’s a very inefficient process, especially if they order the wrong part.
Aaron from YourMechanic emailed me with an updated price that dropped the price from $ 481 down to $ 229 due to only needing the smaller clutch reservoir.
Zandro finally got the right part sent to him and came out fixed it in less than 45 minutes. I get a call from YourMechanic to confirm my payment method after the service. I do so only to find out after the call that they charged me the incorrect $ 481. It was Aaron that called me. The same Aaron that sent me the email with the price correction but when I called him back to ask about fixing the price, he has no recollection of the price difference nor did he have any records about it in his system. He asked me to email him the email that he sent to me. I did so and it’s still be 4 days and no refund. I called today and a different guy answered the phone (wish I would have gotten his name). I explain it to him and he tell me «I don’t get in the middle of it since you’ve been dealing with Aaron. He’ll be in tomorrow 8 – 5 I’ll message him so he can follow up»…WHAT! DUDE you have a customer that has been wrongly overcharged and you push them off for another day instead of taking responsibility and digging into the problem and fixing it on the spot for the customer. THAT IS PISS POOR CUSTOMER SERVICE. I work in the Hospitality city of Las Vegas at a 4 star resort and when I get a call from a guest that was dealing with one of my co-​workers that happens to be off that day, I would get severe discipline for telling that guest to call back when my co-​worker was back at work because I don’t want to do my JOB and assist you in their absence. Is it a pain the neck to dive into a situation that someone else is working on sometimes YES but it my responsibility to the customer to give them the best service that I possible can at all times even it mean fixing a situation that I haven’t been dealing with YES IT IS! And I do it all day everyday. It’s the right thing to do for the customer.
They need to put people in place with outstanding customer service skills to directly deal with customers. Have the «car guys» on reserve for any overly technical questions, but don’t let them on the phone dealing with customers. You have a new concept for the car repair industry with a web application based repair request model. You need all of the good customer reviews that you can get. Why would you not train your people to insure customer satisfaction as long as it’s not some outrageous situation which my case is not. You performed a service, messed up the parts ordering process, overcharged me for that service, and are dragging your feet in correcting the overpayment. None of that has anything to do with me yet I’m the one waiting (and feeling like I’m having to chase them) for my refund.
Zandro was amazing as the independent contractor mechanic. I’m sure the YourMechanic service would have been perfect if everything had worked as it should and there wasn’t a change in my order. I’m sure that’s how the other 5 star reviews were, no hiccups. But if you do have a hiccup, they (YourMechanic) is ill equipped to handle the changes in an efficient and eloquent manner.
If you’ve got a simple job like an oil change or something where the repair can’t go wrong then perhaps I can recommend YourMechanic but if you have a car issue that you’re no certain of or where things can change then I wouldn’t recommend them.
I SO wanted this service /​experience to be awesomely amazing because I absolutly hate taking my care into a traditional shop for servicing and YourMechanic was touting itself to be the opposite of that experience but for me at least they failed.
I’m a supper laid back guy that hardly every complains about a service but I really want this company to be amazing and think they should get the feedbac