Allied Waste Services

We have been Bethlehem, NY customers of Allied Waste/​Republic Services for several years, not because they are the cheapest, because they are not. It was because they were consistent and offered rare, true customer service. During snow storms the driver used to place the empty cans away from the road to avoid the snowplow. That was the service that they used to provide. Apparently now their services include a random schedule during the holidays which consists of a change of day for pick up; which they inform you of, but no mention of the change in time as well. So even though for the past two years Allied Waste/​Republic Services has picked up at 6:45 am, the day after Thanksgiving was much earlier, they missed our pick up and refuse to come back for the two overflowing cans; full from the holiday. This complete lack of customer oriented service in a business that depends on repeated patronage gives you some insight into what you can expect as a customer of Allied Waste/​Republic Services. As I said; they aren’t the cheapest, and their customer service, especially for loyal patrons is no longer existent, so why do business with this company? There are far better, more reasonably priced refuse companies to give your exorbitant payments to.

I wish I could give them 0 Stars. We have had them for years and they were fine. Last November we moved and since there it’s been horrible. We had to call multiple times for our address to get changed. We have tried to sign up for automatic bill pay multiple times — it never works. And the worst problem of all: Pickup day is supposed to be Friday. Sometimes they come Friday (rarely), sometimes Saturday, sometimes not at all. Usually I have to make phone call into the company in order for them to pick up the trash. We have 1 trash container and 1 recycle container. They throw both into the same truck !!! Tomorrow morning I’m calling to cancel our services with them.