Kimberley’s A Day Spa Ltd

Went for a french manicure! Total waste of $ 27! Started peeling two hours after so-​called manicure and I was very careful with my hands, nails, etc. A total waste of money and they have nerve to charge that much! Awful job!

Went with my daughter for a pedicure. Melissa and Nancy did our pedicure. Very nice place, good coffee, and a cookie after the pedicure. my 9 year old daughter was in heaven. Loved the paraffin hand wrap. Nice treat!

A place I used to be giddy about going to, now I’m just meh about.
My family typically gives me Kimberley’s gift cards for birthdays and Christmas. I’ve been getting gift cards as a standard gift for about 5 years now and remain a pretty loyal, consistent customer because of it (4−5x year). Within the last year, service seems to be dwindling. They used to have muffins or cookies in waiting area, haven’t seen them the last times I’ve been. The people conducting my services have taken me late and cut my services short. I’ve called 3x to get different massages for weeks in advance and every time they only have a 45 min Swedish massage available??? Front desk’s never been thrilling, but I can get over that for great service.

Checked in early excited to hang out and take advantage of their amenities… ends up there’s no sauna, jacuzzi, steam room, pool, anything. How is it called a day spa when there’s nothing to do besides sit in their living room and stuff your face with pecans and almonds?

One woman in particular, Alyce, at the reception desk had quite an attitude, verging upon rudeness. She did not even ask me how my services were and didn’t even look at me as she checked me out. She treated me as if I was a big bother while I was paying for over $ 200 in services and products. Everything was great until checkout which really ruined my good mood. For Alyce’s attitude I give them 1 star. I can’t believe the customer service is so snotty.

Booked an appointment for an eyebrow and Brazilian wax a few days before my wedding. Being my first Brazilian wax I was very nervous. Within the first 5 minutes, I noticed that the girl was only waxing my bikini area. When asked she said «you booked a bikini wax right?» I told her I needed a Brazilian and definitely asked for that on the phone when making the appt. She went downstairs and explained that I was only booked for a bikini and that she was not certified to do a Brazilian. The girl that usually does them was not working today. I paid full price for a bikini wax and did not get so much as a sorry from the front desk. My eyebrows were okay… But she left a lot that still needed to be plucked. I was not able to book anywhere else because other salons were booked up! Beware! Should have gone to Rumors!

Juanita, the «nail technician», gave the worst manicure I’ve ever received. Ever. For $ 22 I expected much more. She rushed, didn’t remove all of my old polish, and complained numerous times — hemming and hawing — about how her nails were going to be ruined because she had to use acetone on mine. Um, if you’re a nail technician don’t you know you’ll be removing nail polish? Way to go, Juanita! You ruined my relaxing spa day.

My partner and I are having our wedding in Albany where he’s originally from. Due to being out of towner, I relied on family friends for bridal makeup and hair locations. Someone suggested this place. I called and lo and behold they are open early on Sunday and have openings. GREAT!
I decided since I’m not familiar with them and it is my wedding after all, I should come in for a trail make up run to see what I might look like. So, we travel to Albany from Boston to do this whole wedding day business. As we drive up to the place, it doesn’t even look like a salon. And here I’m thinking «Man, this place is NICE! this should be a great experience.»
WRONG.
So when I arrive, this woman greets me. The front desk was okay, There seemed to be one receptionist who was super snotty. But the one I mainly dealt with was very pleasant. That said, I was shuffled into a tiny corner in the lobby of this place. Where they had make up samples of some random brand they sell. So she starts asking me simple questions, I show her some pictures of what I want. And she goes to work.
Okay. A. There was barely ANY light. It was dim lighting you’d expect in a day spa for say a massage, NOT to apply make up. Even she was struggling to see what she was doing.
She didn’t have pretty much any supplies a make up artist should have. Barely any colors, no eyeliner. She kept trying to push brown shadow on me, even if I specifically said I wanted another color. She said they didn’t have any eyeliner? (If you’re a make up artist, why don’t you have any make up? Eyeliner is pretty basic.)
No blush. She barely swiped my eyelashes with mascara. In whole, it came out incredibly messy and awful. And, she kept bumping into my foot the entire time. Since there’s NO space to work. For a place that large, I would expect at least one room dedicated to make up or something. Not a tiny bit of this lobby with people coming in and out. And trying to go around that huge rotunda.
And that trial cost $ 75 dollars. I was so unhappy, it took me every little bit to not start sobbing. Thankfully my partner was there. And even he was amazed at how bad it was. I got to the house and washed my face off right away. (Hell, it was a warm day and it ran quite bad just 15 mins in the car. Imagine a wedding day!)
But I’m just astonished that a place that claims to do wedding make up, doesn’t even have the proper tools do to it!
Really. Come on, if you’re going to cater to brides TRY a little bit at least. Just a bit. Considering we’re bringing you TONS of business (My party of four, and not to mention if you do a good job, word of mouth.)
In any case, I’m glad I did that trial, god only knows what I would’ve ended up looking like on my actual wedding day.

Customer service is absolutely ridiculous. I went there several months ago and got there 30 mins before my apt start time (15 more than they recommend mind you) I sat in the waiting room for 45 minutes and watched everybody else get called but I was in no rush so I waited. I finally get an angry phone call from the receptionist saying I never showed up for my appointment. After turning the corner while on my phone and saying I had been sitting there for about 45 minutes there they changed there tune but service did not improve. My facial was wonderful and the girl was very friendly but they must have been in a rush to get me out because my 1 hour massage was cut short at what I’m guessing was 45 minutes. By the time I got to checkout I was a little confused about what was going on and expected a discount for waiting so long… Not the case at all I was charged full price and the same snotty receptionist quickly rushed me out the door. Save yourself the hassle and get your pampering somewhere else.

the people who rate Kimberly’s day spa with more than two stars have to be related! and I will give then two stars because the place is clean… the people at the front desk are RUDE and mess up your appointments… I have been to this place more than a few times… only because I have received gift certificates and didn’t want to waste their money… I have since let these generous people know i will not be returning to this place
I don’t mind paying the price but there are better places around than Kimberly’s…who has gone down hill… they need to remind their rude people at the desk the first impression should not be their poor attitude…

Growing up in the Capital Region, one is taught that «Kiimberly’s» is THE place to go for luxurious pampering. I have found however, in my last few visits, that the caliber of luxury is more on par with a «Fantastic Sam’s,» than a posh day spa.
My most recent appointment was to use one final gift certificate I had been given prior to moving out of town, which I used on my last visit home. My friend and I scheduled a manicure, and while she was more than happy with her service, I must say I left with having to go home and «fix» the HORRIBLE polish job I was left with. Set aside the attitude I was given by my manicurist for having to remove my shellac (after I had informed them when making the appointment that we would have to do that), everything was just sub par. My cuticles were left jagged and rough… and just overall a mess!
I then conversed with my friends and family who still remain in the Capital Region, and they just further confirmed that Kimberly’s has rested on its laurel’s far too long and has dropped down the ranks of spas in the area. On top of everything,
their turnover rate is insane, so one wonders why how their staff is treated.
Will definitely NOT be returning, which is sad as this used to be one of my «happy places»

Got my eyebrows done this afternoon. Asked for her to clean it up and keep it as thick as possible because I hate thin eyebrows.
I want to cry! They came out way too thin and I’m not happy.
For a place like this, very disappointed there’s obviously no training and she had no clue how to shape brows for my face.

I have been here three times in the last year and i have to say i haven’t once had a bad experience. Last time i had this Mango Float wrap which was different, but so relaxing and i felt great when it was finished. Everyone from the women who checked me in to the girl who did the treatment and the last girl to check me out were all very nice and very helpful. I will keep coming back.

I went to another woman Holly instead of the girl I always go to, Alyson – Alyson was on vaca and I wanted to be able to use a deal that was going on for any service you haven’t had before; the woman at the front desk stated she booked me with Holly, and that Holly was the same «expertise level» as Alyson… maybe on paper.
First off, the girl was 20 minutes late for my appointment which put a bad taste in my mouth. Then, she was telling me the manual dermabrasion facial I booked may not be good for me and thought I should do another facial – she was not backing down on this. So, i was like allright, with her «expertise” – it’s the same price, let’s do it. BIG NO.
With Alyson, my face always looks amazing after facials and even when I have gotten more invasive facials with Alyson, including peels, I have never peeled this badly or been really dry. The whole reason why this woman Holly advocated for a specific type of facial, «the royal touch» I might add, was because it wouldn’t leave me «dry»; this was no royal touch… my face has been freaking PEELING off for the last two days, and it looks horrible — i didn’t even get a peel…
I don’t think this has anything to do with the the different types of facials that Kim’s has; I think this has to do with lack of expertise. Now i have learned my lesson, stick with Alyson ONLY. P. S. Alyson gets 5 stars.

I was excited to go to Kimberley’s to have a custom facial. I was informed that it wouldn’t be over $ 70, and the person doing the facial would let me know if it was more. After the woman analyzed my face, she told me it would be 150 dollars for what I needed. When I let her know I didn’t want to spend that much, she saids she could take some things out and bring it down to 110. Well, the treatment was barely 45 minutes long, and didn’t include any of the typical masques that I have experienced before with European facials. It seemed like when I said I didn’t want to spend 150 dollars, she decided it wasn’t worth it. I won’t be going back here– there is a place closer to me with 60 dollar facials that are better.

I had heard of Kimberly’s and really wanted to do something special with my daughter. while I was in town visiting. After reading many online review websites I now know why it is well known. It’s known for being TERRIBLE! I called to make an appointment and was greeted with a woman who was cold, rude and clearly did NOT care about getting my business. I politely declined and will NEVER throw my money away on this place. Now I know first hand why I read so many negative reviews about them.

I’ve been going to Kimberley’s Day Spa for at least 10 years, so Kimberley’s has become a bit of a tradition for me. When my family doesn’t know what to do for my birthday or mother’s day, they send me a Kimberley’s gift certificate (which Kimberley’s makes very easy).
The facility is clean, the décor is fine and location is convenient.
Unfortunately, it seems every time I find someone I prefer for massage therapy, facials, etc. they are gone when I call to schedule again with them. (presumably to work somewhere else) .
When I travel I get the same services from experienced technicians, and there is definitely something to be said for paying for experience and familiarity.
I will continue to go to Kimberley’s becauseits convenient and a girl’s gotta have a spa day from time to time!

Oh, Kimberley’s, I really tried to like you. But it just didn’t work out. I went to Kimberley’s several times and also sent my husband there for a massage. First, the décor is this sort of over the top Italian style that is nice and all but just doesn’t do it for me in terms of spa atmosphere. Still, it’s nice. Can’t downgrade it there.
The treatments are fine. I had a massage, mani/​pedi, and one of their float treatments. The float was awesome and I don’t know of any other place in the area that has this. It was really relaxing.
But the prices are outrageous for the area, and the only thing more outrageous is the snooty attitude of several of the employees. First, they wear these awful white outfits that are more reminiscent of a hospital. Front desk staff always acted like they were doing me a favor by checking me in. And one day I was a few minutes late for a mani, yeah, I knew about their policy that they will have to cut the treatment short or charge me, but I got serious attitude for the entire duration of the abbreviated manicure.
I think people only go here because they got gift certificates. Complexions is way better in terms of atmosphere, prices, and staff.

I just moved to NY a year and a half ago and someone recommended going here for my waxing. The first time it seemed OK, I went to Monique who does a really great job. So, I stuck with it until she went on a couple vacations and her schedule didn’t work with mine, so I went with whoever was free. One girl, Shelby I believe, made me want to jump off the chair mid-​session I was so angry. She waxed very little and plucked the rest. If I wanted to pay all that money to get my eyebrows PLUCKED I’d stay home and do it myself. I’m there for a WAX!!!
Putting this behind me, I decided to get a deep tissue massage and it wasn’t very good at all. Can’t believe I paid this guy extra for a deep tissue massage because the pressure was as though an 8 year old girl was doing it! I like to feel the pain working out the knots and I was in more pain after because all the knots were still there.
So, every time I went I noticed that the front desk receptionist people are all MEAN. They don’t smile, they don’t care, they don’t make eye contact, they think they are better than you. Come on really? You work at the front desk of a day spa, you find yourself that important to think you’re better than everyone else? Not really what you want to be greeted by every time you go there. I finally woke up, found another place to go, and will NEVER go back to Kimberleys again. I urge all to not go there and reward that behavior with your business. There are much nicer places to go!

If you want a relaxing experience, come here! It is just amazing!
Kinberley’s has a ton of spa services, many I’d never even heard of! I chose to do the seaweed masque, to extinguish toxins. The wrap was different than anything I ever experienced, and the next day I felt really refreshed. They offer massages, other wraps, floats, mani/​pedis, and hair and makeup services. You can also do half day and full day packages. There is water and tea everywhere you look and they have nice relaxing lounges throughout the place. It is also really quiet so you can fully relax.
Next time I am in the area, I’ll go for a massage.