PetSmart

Take our Shih Tzu here all the time to get groomed and usually they do a decent job. Very expensive compared to other places around, but figured its better since if anything happens there is a vet right in the store. Got our Shih Tzu back today and he had a large cut on his neck along with being very very thirsty. He was there from 10am — 2pm and obviously was not given water.
I understand that mistakes happen and that dogs can get cut while being groomed but they did not even notify us of this. I would recommend being cautious if you are going to take your dog here. Ask your vet who they recommend and they usually will give you a good recommendation.

I am a rat owner. I have bought a few female rats from this PetSmart and they have been healthy, well socialized (for pet store rats) and about three months old. A local chain said they only had an 8 month female and one a little over a year. When you’re talking about pets that only live two — three years, I don’t want a year old pet!
This PetSmart actually knows something about small animals and they carry a lot of supplies for small animals. They are also pretty good with fish.
I would recommend this store based on the knowledge and helpfulness of the employees.

I’ve taken my dog here to get groomed. Watch out for up charges. You want an oatmeal shampoo? That’s extra. Stuff like that.
Let them know to call you when your dog is almost done if you don’t want him sitting in a cage. That they did and was very pleased with. She also did good on his haircut.
Petsmart seems to be revamping their set up, so there was a lot of ugly marks on the floor.

They have good prices on flea/​tick preventative and I recently switched to Sentry from K9AndvantixII because (1) sentry is a superior product and (2) some how currently costs less.
The chew toys, such as nylabones, marrow bones, and antlers, were all about 30% MORE expensive than Bensons Pet Supplies.
I’ll shop there for flea/​tick preventative, but I’ll continue supporting the local store mostly because it is actually cheaper.

This PetSmart is average. They have a lot of dog/​cat items. If you are looking for something other then that, you may not find what you are looking for. They have a small variety of bird and small pet items. The kids will love looking at the wall of fish. The staff is kind of friendly. Usually have to stand in line. If you go to purchase fish or animals be prepared to stand around until the staff feels the need to help you.

I went in to buy a special cat food bc my vet is closed on Sundays. They would not sell it to me because I needed a «prescription» for that brand… WHAT? I have never heard of such a thing. My vet told me if they were closed I could buy it there, made no mention of needing a script, and the website didn’t note it either.
The cashier said I could talk to the people at the Banfield counter (their own little vet clinic) so I did. They also refused. My cat was out of food, low allergen food, and they didn’t care. I asked what was she supposed to eat until tomorrow? Food she will be allergic to or nothing? They shrugged their shoulders and told me I could bring her in to their clinic for a check up and they could write a script. Convenient! The cat food was already $ 56 for 8 pounds, and they wanted what another $ 150 for a visit? Yeah, nice tactics. Why would I pay $ 56 for 8 pounds of cat food if she didn’t need it? And pay you an additional $ 150 for something I already know? Yeah that is just plain wrong.
I can say thanks though because it made me discover Benson’s. I had never been in there before, and while they didn’t have my food, they will forever have my business. This is the second Petsmart in the area I have written a bad review for, seriously, Petsmart is forever boycotted.