Furniture & Mattress Express

My aunt purchased a couch from here and the experience was, well to put it politely, not enjoyable. When we got to the store at 11am (the time that it should have been open) we had to wait an hour for someone to show up. When Olga finally showed up she was acting drunk out of her mind. Before ordering the couch we asked Olga if the delivery guys would take the old couch out. She replied that «they might not take it with them you would have to talk to them about that, but they will definitely put it in the basement for you no problem». While ordering the couch, my aunt had specified that delivery of the couch can come on a Monday or Tuesday only because those are the days that someone is home, and Olga was fine with that. So after ordering the couch, my aunt got a call a few weeks later saying that the couch was going to be delivered on a Thursday. She replied that nobody would be home on Thursday (to which she got a reply of «why is nobody home») and that she agreed that it would be delivered on a Monday or Tuesday.
The Monday of the delivery comes and my aunt receives a call from the delivery man and he informs her that he is on his way and that he is by himself. My aunt calls him back and says that he will not be able to take her old couch out and bring the new one in because she has very steep stairs, a narrow staircase, and that there is a small turn where the couch won’t fit. There need to be two men to push the couch over the wallof the staircase. So, the driver says that he is calling his boss Igor and that he is going to come anyways to take a look. Ok, so the driver gets to the house, and my aunt continues to explain to him that there is no way he will be able to bring in or take out any couch, after which he says to her «dont’t worry they sent me here by myself because i am a professional, you don’t know me». As, he starts taking the old couch out he hit the crystal chandelier and my aunt was telling him to stop because she had heard a crack and said the chandelier was falling. She tried to reach over the side to try and grab the chandelier to hold it from falling but my aunt is not a gaint she could not reach that far. Needless to say the man did not listen and the crystal chandelier fell to the ground and shattered to pieces.
The delivery man at that point began calling his boss Igor and began to explain to him that the chandelier fell because my aunt grabbed it and pulled it. That makes me laugh for many reasons but the funniest one being is that my aunt is not even 5 ft tall and in no way could she have reached the chandelier to pull it. Anyways, so there are phone calls going in every which way, until my aunt finally talks to Igor. Saying he was rude doesn’t even begin to cover it. He was yelling at her through the phone so loud that I could hear him standing across the room from her. He began to blame her and say that it was her couch that hit the chandelier not his. And that she pulled the chandelier and made it fall. He told her that he was going to come to the house at 7pm and
he had hung up the phone on her after name calling her.
So, it is now 7pm and my grandfather is the one that was calling him to handle the situation. We are all sitting waiting for Igor when my grandfather called him to see where he was. When he answered the phone he said that he wasn’t coming for reasons that are to vulgur to say on here. Once again as everyone is sitting in the living we could all hear him yelling through the phone at my grandfather and verbally abusing a man that is much older than him. He continued to say that he was not coming, he continued to yell at my grandfather and then hung up the phone.
I URGE EVERYONE IF YOU DON’T BELIEVE REVIEWS, BELIEVE THIS ONE. WHAT PERSON IN THEIR RIGHT MIND WOULD BREAK A $ 1000 CHANDELIER JUST TO NOT PAY THE $ 299 SECOND HALF OF A COUCH. THE CHANDELIER IS WORTH MORE THAT THE SHITTY COUCH.
STAY AS FAR AWAY AS POSSIBLE FROM THESE PEOPLE AS YOU CAN.
FYI OLGA IS DRUNK ALL THE TIME AND WAS EVEN SEEN BY CUSTOMERS DRINKING IN THE STORE.

I first went here and the device was excellent with Mrs. Olga. My second experience not so well. I ordered a mattress set and bed. After the delivery, which was not the time or day originally specified, the box spring was delivered with a hole in it. I called for a replacement, which they delivered a couple days later was not a match for my mattress. I called, but have yet to receive a replacement. I’m waiting for the delivery of my bed and I just hope it’s correct.