Repair Bar – Laurel

They lost my phone.
I pre-​paid them $ 120 to replace the glass and charging port on my Samsung Galaxy S3 and was told it would be ready that evening (21-​Dec/​Mon). It wasn’t ready that evening or the next day. It was the beginning of a trail of unfulfilled assurances for the next week — ‘new screen is defective’; ‘sending for parts’; ‘we’ll drop it off at your home tonight’; ‘troubleshooter has it’; ‘needs a new on/​off switch’; and the classic shoe repairman’s excuse, ‘it’ll be ready at three’.
This foolishness went on until 28-​Dec/​Mon when I called and (surprise) The Guy at the counter answered. He said my phone was ready. Well finally, I thought.
They find a phone.
I arrive at the Laurel store and The Guy hands me a phone with cracked screen, telling me the phone only works on a charger. He plugs it in and the face of a complete stranger appears on the wallpaper. Obviously, this isn’t my phone. I have to convince The Guy that this isn’t my phone.
‘I’ll find it and call you!’, says The Guy.
Yeah. Sure. Right.
They found another phone… mine?
Two days later and no contact from them so I eMail’d the owner, Allan Edwards. He didn’t reply to my eMail so called their number. As usual, my call goes to voicemail — they rarely answer. Edwards immediately calls me back. He claimed they found my real phone and it would be ready by…(wait for it)… three!
I drive over and park in my usual spot (I’m getting to be a regular). The guy hands me a phone with spankin’ new glass but when I turn it on, the only identifying feature is a recent text message from one of my kids (all of my texts are gone… that’s funny…).
I check the picture gallery — wait, who are these people? I check the rest of my phone’s settings, apps & data. Everything is gone. All my contacts, calendar entries, texts, WiFi login’s, ring settings, etc. — Vanished. Erased. Phone Formatted. Data Kaput. Poof!
Apparently, someone reset or reformatted the phone and it looks it did the day I bought it from Verizon. Both The Guy and Mr. Edwards vehemently claim that they don’t do anything to anyone’s data. I showed the guy my blank phone and he tried to blame it on me. Oh, Puhhh-​leezzz!
Moral —
(1) Periodically backup your phone data.
(2) Find a reputable phone repair service — or learn to do phone repairs yourself (YouTube is great for this).
Saving grace — the guy found my SanDisk chip in a drawer with most of my pictures but all the downloads and albums & their contents are gone.

This was most likely the most annoying experience I have ever had. I was quoted $ 80 over the phone and when I arrived they changed it to $ 100. Then I was told I would be serviced in 2 hours, then when I came back they never even touched my phone. The 2 hour wait turned into FOUR whole hours. And at the end of the day, I still have a blue streak going the bottom of my screen. I will not be returning to the store. (The Laurel location on Baltimore Ave.)

Not sure when the prices went up but went here because of the prices in the other reviews. I was quoted $ 90 for four hours or $ 100 for two hours in the store. The price difference between the two hours is a little absurd. I was thinking $ 60 for 4 hours from the most recent review. Don’t like business that change their prices at whim.

They did a very nice job replacing the glass on my Galaxy S4 for about $ 60, which was half the price of some other companies I had checked. I walked in about 3:45 on a Saturday afternoon and they fixed it in about an hour. Staff was very friendly. The Laurel location is a pretty low-​overhead operation, which gave me a little pause, but the repair was perfect.

Excellent work and fast I got my screen repaired less than an hour for $ 70. They have two options wait 4 hours for $ 60 or one hour for $ 70. They were not busy when I went in there so it was probably ready in under an hour. The also put a protection screen on it an it was perfect. I highly recommend!

I called the Rockville location very a last minute to fix my cracked phone after I got stood up by iCracked. The owner mentioned that he had a laurel location which is closer than Rockville for me. He said that if I can get there before seven (it was like 634) they could fix my phone. He said because it’s less than an two hour time frame it would be ten dollars more. I was first quoted for two hours at 89 $. I drove there and got there just after seven. The tech was waiting for me after their closing time. He finished my phone in like 15 mins. I paid 99 $ plus tax. I’m Really happy I found them and hope everything will be fine. They have a 60 day warrantee if anything technical is wrong with my phone screen. Hopefully I won’t need to come back EVER (Broken two screens so far and the fiancé is pissy about it lol). But I’d definitely recommend them.
The price was 89 $ for two hours or work. I was quoted by iCracked to come to my work (which is extremely convenient) for 150 $. Glad I found this place and saved 50 $

Place was great in n out picked my cracked IPhone 3 hours later working like new. 50 bucks for screen repair way cheaper than buying new phone def recommend

If you need super quick service if your cell phone, tablet, I phone, iPad is cracked you definitely need to go to Allan’s Repair Bar!!! When I saw that I cracked my iPhone 6 Plus I thought that I was doomed and there was no hope Alan to repair bar I dropped it off when they closed on Friday night and picked it up midday Saturday. Phone works perfect in as good as new. Staff is very friendly and text savvy you can tell they know what they’re doing.
On top of that my job issues everybody an iPad for data entry I dropped mine with the second week that I had it my company was going to charge me $ 250 to fix the cracked screen Allen’s repair bar only charged me 89 bucks! Definitely check him out the sign says:
Imobile on the right side going north on Route one. Thank you Alan for fixing my phone in such a speedy professional manner and helping me to get back to work!

awful.
I took my Iphone for a repair there.
They blocked my Iphone’s screen for «125 479 523» minutes (I did the recover, so ok), and I notice as soon as I got it, that the screen was made from cheap plastic, but they said that it was nothing.
They changed home button position (it was kinda bent), my camera came back totally different, and guess what? MY SCREEN IS COMING OFF!!!
Seriously, find another place to fix your cellphone. I will NEVER come back at this store. I «saved» 20 bucks fixing my Iphone there, but now I have to expend another 80,00 to repair it again in a decent place.

Day 0– I shattered my iPad mini glass
Day 1– I contacted several companies and The Repair Bar had a good price, was close to home, said I could drop it off immediately and that my iPad would be repaired in one day. So I dropped it off that night. I prepaid for the repair.
Day 2– I picked up my iPad. Glass repaired beautifully. I took it home and discovered that my smart case no longer worked. Turns out some of the magnets from broken screen were not retained and put back in place. I texted Repair bar.
Day 3– I get a text back that I can bring my iPad back in (along with the smart case) and they will take care of it.
Day 4– I drop the iPad back off w the case. I inform the tech I am going out of town so I’ll need to come back early afternoon the next day (less than 24 hrs later). They kept the iPad and said they’d try to fix it before I return. Otherwise they’d just return it and I could bring it back again.
Day 5– I pick it up and it’s still broken. I go out of town and return 3 days later
Day 8– I drop the iPad/​case off and am told that someone will call me the next day.
Day 9– no call. I call and am told they need more time but will drop it off to me at home later in the eve. No drop off. No call.
Day 10– No call once again. I show up after work at the shop. Q, who works at the repair bar called Al, the owner, to inquire about my iPad. I’m told they need to order another scrap iPad for the magnets Bc no one local has em. While we wait for the parts, Al says he will drop my iPad off at home to me so I can at least use it. Drop off happens late that night.
Day 11– I discover that my HOME BUTTON DOES NOT WORK. I mean this is critical to iPad functionality. I text. No response. I wait a week with a broke iPad that frustrates me to use.
—- week later —–
Day 18– Still no response from them about the home button and no call about whether the new part came in. I call. They say the part is there and That I can drop it off. I do so that day. They said they’ll fix it by the next day.
Day 19– no call. I call finally and am informed it will be ready that Eve and they’d drop it off. They dropped it off that night.
So nearly 3 weeks later I get my iPad back to where it should have been on day 2. I feel like while the repair bar staff was nice, communication was awful. No one apologized for the inconvenience or offered me a partial refund for all of the BS I dealt with. They just kinda kept agreeing to fix it with little regard for the impact on me. I was told all sorts of stuff like oh the owner is busy since we just opened a new location … Not sure why I care about that you owe me professionalism and service.
All in all, I would not use the repair bar again. Not worth the inconvenience. I want it done right the first time, and if it’s not, I at least want someone who will prioritize resolving the issue quickly.

My Galaxy S4’s screen shattered this morning and so I was lucky to find this place. They gave me an allocated time to wait and they sure enough finished with replacing the screen by that time. I was waiting for my wife to call me because my wife is about to go into labor within the day! These guys were kind enough to expedite fixing my phone. When I got the phone it looked like new and i bought a screen protector. Thanks Repair Bar.

I took my phone in to have the charger port fixed on thurs 17^th and Friday 18^th my husband went to get it. the phone was not ready due to the delivery was delayed. my husband told them we was going out of town for the weekend and will be back to pick it up when we return. he gets a call at 6pm Friday for us to come and get the phone it was ready =) I was happy. they went to a another location for the part so they get my phone back to me sooner thank youll so much very happy … tammy leith

Great place! I’ve taken two phones there on two different occasions. Their work is great and they are Very reasonable price wise!

Minus one star. I took my phone in to get looked at, and was informed that the little screen covering the ear speaker had been removed, and never put back. It’s what keeps the speaker from getting too loud, and rattling.

This place is pretty good. The pricing is fair and they can have your item back to you in four hours or less. They do take walk-​ins. I went to a nearby Starbucks and kept myself busy while they worked. I plan on using then in the future for more work.

I shattered the screen of my iphone (just the glass) & took it here the next day. Took me less than 5 mins to drop it off & pay the $ 40 fee; I picked it up early the next morning with a brand new screen. Service was fast and quality of work appears to have been excellent.
I was especially happy since my (light) research indicated that Apple would charge $ 200 to do the same work, and that the DIY kits that are apparently available for about $ 30 take a couple hours to complete and require some degree of technical capability & tools.
This was a good deal and I recommend Allan’s Repair Bar.

I have an Android sealed phone that was cracked and they fixed it, but for the $ 149 price, I was expecting perfection in it being repaired. It was given back and the repair job was kind of messy. I told them about it and got a little attitude from the owner. He took it back and said he would have it fixed again and I got it back with nothing really being done to it.
Not the great service I would expect with this high of a price tag.
Use caution if you have a sealed phone.

Update to my prior review:
The day after I picked up my phone and wrote my review, the screen failed. So the next morning I brought the phone back to Repair Bar and the tech said the screen was defective. He opened a drawer, and, to my astonishment, a black-​bezeled screen was in stock.
Now, this was one day after I reluctantly accepted my phone back with a white-​bezeled screen because Repair Bar told me it couldn’t find any available black ones. I assume that the lack of cognizance of the in-​stock black-​bezeled screen was an honest oversight.
So the nice technician attempted to install the black-​bezeled screen. It didn’t go well and they needed to order another black screen for my phone. About two weeks later the screen arrived from Hong Kong and Repair Bar installed it. It works great and my phone looks new – especially because it doesn’t have a white-​bezeled screen and a black back.
If the screen broke again I’d send the phone to the LG factory service center.

Used them to get the screen replaced on an iPhone 4S. They get the job done and don’t charge too much.