Carpet Pros Inc.

BEWARE!!! If you use Carpet Pros, don’t let the installers out of your sight for one second. We had several items from our house stolen when they came to install hardwood, including a brand new iPad that was still in the box. When I called them to report it numerous times, they never called me back. Shadiest, most untrustworthy company I’ve ever been involved with.
In response to your comment Sandy, I am not mistaken as to the company that installed hardwood at my home — it was your company. At the time, I also thought your installers were nice and trustworthy. They appeared so trustworthy, I left them alone briefly to go run an errand. When the job was done, however, certain items were missing from my house. The reason you don’t have any records of me in your system is likely because my father owns the house, and he’s the one in your records.

I only had a few days window for Walter and his crew to replace over 3,000 square feet of wood and carpet including 15 stairs. They rocked it out. Staid in close communication with updates and not only finished on time as promised but did an amazing job. The guys were careful with the rest of our finish work and stacked and removed debris in a clean and efficient manner. Walter took his time with us and explained our options and the pros and cons of each. Our floors are absolutely stunning.
I will recommend Carpet Pro’s to friends and family alike.

I have been in the facility/​hotel business for to many years to count and have worked with a ton of vendors. Joseph is amazing! Super professional, prompt and courteous. This was not a large job only 600 sq feet and he walked the site with me before the job and made sure all of our bases were covered in terms of what we needed. I went to check out the job and it was beautiful, professional installed. There was one problem and they installed carpet in a wrong area. These are glued down carpet tiles and in less than 24 hours the carpet was ripped out, glue was ground away and the paint was redone. He constantly communicated the status before, during and after the job. Would hire him again in a second. Go to carpet pros and ask for Joseph. Great job!

We were very pleased with the experience of shopping here– they have many, many different lines and so you can see samples in person. Anthony was very patient and helped us choose vinyl/​commercial carpet/​residential carpet to fit our needs for our bedrooms and offices. He promptly came out to measure and bid on the job.
Well worth visiting the showroom, you might figure out that you like something completely different once you see everything in person.

Carpet Pro’s have done two jobs for me and both came times the hardwood floor installation came out gorgeous. At first I was a bit nervous to have ‘carpet’ people install hardwood in my home, yet what a great outcome. I get a zillion compliments on them and LOVE them. This last time, the floors had some minor issues when done, yet Ralph and his his team came immediately to my home to review and fix any of the issues. I’m very particular about details, and I’m very pleased with the results… gorgeous floors! Give them a call

Walter is horrible to work with! I had an 80k+ job. My floors are coming up, and squeaking. He does not return calls. When his team came out to repair, they left glue stains on the new floors. What a nightmare. Buyer beware!

Excellent service both over the phone and during the installation, loving my new hardwood floors, thank you Carpet Pros!

This review is long overdue but sometimes life becomes hectic with work, kids, school, sport events & the holidays get in the way…
I purchased a vacation home in Redondo Beach this past summer & needed to update the place a bit. My realtor recommended Carpet Pros for the flooring. I had the downstairs floors & staircase replaced with French Oak. I was very pleased with the quality of the flooring, installation & attention to detail. I was glad that they had the flooring in stock & the crew worked hard to make it all happen in 3 days, just in time for my first beach house party! Now I’m ready to work on the upstairs & once again carpet pros is there to work around my schedule. Attached are pictures of the flooring (I also have a great ocean view but I won’t bother you with those pictures) :-)

Installers were at my home till 10:40 PM. I had issues with some of the installation, carpet not to the wall on the stairs, base boards beat to heck, missing padding up to my wet bar, they broke a tile on my door entrance… This place played big games. I begged for 4 days to get some one out to fix my carpet. I had furniture out everywhere waiting to be put back. Moisture was getting to the items in my garage and cabana… I explained this to Home Depot, and Carpet Pros. They made me wait 4 days before I would have an inspector at my home, even though I had sent pictures to everyone involved… It was my birthday, we were leaving for Vegas… they didn’t care, I had to CX my airline res, our hotel room… when I was finally called and told that I should expect an inspector on Friday, what time do I want them out? I said 1^st thing… Karen at home depot, the special order person from home depot, said fine, I’ll have them there at 7:00 AM. Then she called back to say the inspector would be here at 10:30, I said no, I wanted the 7:00 AM appointment, come to find out, no one is even open @ 7:00 AM. Karen was being nasty. When they did show up, it was 4 cars, 4 women and an inspector. A 5 person delegation of intimidation at my front door. 4 cars pulled up at my house. There was only 1 person qualified to inspect my carpet, and I had issues that took him 3 hours to repair. He was wonderful, and was quite upset with all these non carpet installers in my home. They even pulled out cell phones and took pictures. I still have issues that have not been addressed, my carpet has been repaired, but my beat up base board, my broken entrance tiles… I will pay to have some one else repair. I don’t want Carpet Pros anywhere near my home. Read their reviews before you go through Home Depot. This carpet pros are not what you want in your home. New carpeting is $$$$$$$ I expected better customer service, now I just want them to go away. Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Previous message was the wrong Carpet Pros!!!

Carpet Pros were the installers for carpet purchased at Home Depot in September 2015. First, Carpet Pros called to set up appointments for installations twice, then cancelled on the day of installation– after I had taken the day off from work! Third time must be a charm because they showed up on the 3^rd appointment scheduled but I had my niece let them in since I had taken two previous days off from work with no shows. They were to install carpet in 2 rooms. Keep in mind I had both those rooms painted one month prior and was excited about getting new carpet. To my dismay, when I got home to look at the new carpets — there were chunks of plaster missing from the lower parts of the walls in both rooms! It appears as if the installers had inadvertently hit the walls with some kind of tool while installing the carpet. I contacted Carpet Pros, sent pictures and they said they would not repair the damage — «it must have been there when their installers arrived». So I am going to have my rooms painted and then go knock chunks of stucco out when the new carpet is installed??? RIGHT. I contacted Home Depot, sent pictures, they came out to see the damage and said they would repair the damage. That was 3 months ago!!! To date I still have chunks of plaster missing from my walls due to poor craftsmanship by Carpet Pros installers and even worse customer service. Their customer service team was extremely disrespectful on the phone — all of them! Save yourself some grief and money and use a reputable carpet installation company with skilled staff and good customer service.
PJ

WAIT THIS IS A GREAT ONE: Sandy replies to my review FIVE YEARS LATER and asks why I didnt tell them, that they would have helped me 5 YEARS LATER. Ya think Sandy you might be losing a little business by all the bad reviews you’re getting, did this just occur to you!
Well maybe if you stopped ripping people off and gave good customer service instead of hanging up on them when their carpets don’t last more than a year you wouldn’t have such crappy reviews.
You want to provide good customer service… pay me back $ 500 for the $ 1000 carpet you sold me I had to junk in less than a year due to fading.

We purchased carpet from Anthony and he’s a great sales guy. However, after one month I had an issue with the carpet pulling up from the floorboard and unraveling. I asked Anthony to send a service person to address the issue, and that’s when it all changed.
Just so you know, Anthony doesn’t like to deal with «petty» customer complaints. When I asked him what he would do if he were in my position, he said he wouldn’t complain… It’s just not his nature because he believes that karma will take care of those of us who have the nerve to complain about low-​quality workmanship.
If you appreciate good customer service, go with a real professional who values your business.

Please take my advice and DO NOT BUY FLOORING FROM THIS PLACE!!! not only is it overpriced but the owner, Anthony, is a real jerk. He is unprofessional and his cell phone voicemail is always full (who operates a business this way?) and he doesn’t return messages left at his office. He was supposed to install carpeting for me on Friday but dropped the ball and so a tenant could not move in. I had to call him to find this out. When I told him he was a poor communicator he told me to «get somebody else» and hung up on me instead of being apologetic. Well I certainly will get someone else and I hope that you do too.

I like supporting a local business. Anthony called me back immediately, and came over in a timely manner to measure for an estimate. I was able to take home multiple samples until I made a decision. The scope of work was set up, and Henry & Luis arrived and went to work on demolition of tile, and then laying down the laminate. Conscientious workers. The carpet team was fast and efficient, and they made it look so easy — done in one day! I appreciated the tip of cutting strays off of carpeting.

Excellent customer service. I like their transparency and timeliness on the jobs. Time is money, for everyone. Also they had to do some touch-​ups after a job and they came back and finished even though it was mostly the other construction I was having done that affected the flooring.

These guys are great. Our floors look amazing. All the work was done on time and on budget. I highly recommend them.

I’m very disappointed to see such bad reviews :/​. Robert was fantastic! helped me from the beginning of helping me find the floor to the end of the installation and even after the installation! Made custom distressed floors threw out the home and main living area looks beautiful and saved me a few bucks and trust me I shopped around very hard for deals :). very professional staff my wife and I are very happy. Thank you Robert Looking forward for my parents home!

absolute disaster. If it was negative ranking was provided I would have leave –10.
it took them 3 weeks to install carpet and eventually installed wrong carpet. Once Hope depot forced d them to replace it; three time they brought wrong carpet. At the 4^th time they told me they are bringing the same carpet — that we told them this is wrong one.
I am not sure why HD is using services of this unprofessional — maybe because they are cheaper than others. I am thinking about file complain against them. I lost a tenant (due to not have carpet for 3 weeks) and now I can not show the house to new ones because it has treble carpet.

Update (Feb ’15) — Still unresolved and no help provided. The manufacturer refuses to back up their lifetime warranty and Carpet Pros has not remedied the situation yet for us. This was not inexpensive flooring. Really sad situation. I’ll update this review if the situation improves.
We did high end walnut wood flooring throughout the house about 8 months ago. Unfortunately, problems surfaced within 2 months — not from the installation or anything Carpet Pros did but with the high end product that they simply resold and had a display of in their store. Nevertheless, they are currently trying to work through a remedy and settlement with the manufacturer. I applaud them for that and appreciate it. But it’s taking a while. I will update the story when it’s concluded and am happy to move them back up to 5 stars for a fair resolution to the hardwood finish issues.