Alterations by Sarah

If I could give you no stars I would. Your manager calls me at 745 in the morning and tells me to never come in the store again (I have never been in) and he would call the police. This is after a nice conversation with an employee who felt horrible about the service we recieved. Each employee told me something different. Days before my wedding my matron was left with NO boning in her dress. Your assiciated texted me it would be taken out. I called immediately to tell her not to as the bodice would not stay up. She assured me it would be moved UP not taken out. It wad important the structure not be alteref and we BOTH yolf uour employees that. I was told i was nasty to your employees and it was not the case. Your work is terrible and your communication is worse. I typically do not bother with bad reviews but this was worth my time. Never in my life have I had a man call me yelling at me 3 days before my wedding. The negative reviews are here for a reason. Shame on you. Brides STAY away.

Will not return. I had a pair of pants hemmed and tapered, asked how much it would cost (after I’d been fitted for both) and was told $ 18. Came for pick up and was told $ 32.50! I asked for clarification and was told $ 18 for a taper and $ 12 for a hem. Not what I was quoted, the response was «um». The quality looks okay and the turn around was reasonable (less than a week) but seriously, almost double what I was quoted! Will go elsewhere. Too bad, had a bunch more pants needing tailoring and a fair number of coworkers needing alterations as well.

This place is very close to my house, so I thought I’d give them a shot. I ended up giving them three different chances on three different pieces of clothing before finally giving up. The first thing I took in was pants to be hemmed. Just regular khakis. They measured them on me to hem them, but when I went to pick them up they weren’t hemmed to even close to the right length – they were still way too long. They did redo it, but I had to wait another week to get my pants.
The next thing I brought in was my favorite gray cardigan. It had a pretty big hole in one of the elbows and I asked if they could sew a patch onto each elbow to cover up the hole. I brought my own fabric for them to use. When I went to pick it up, it looked like a 10-​year-​old had sewn the patches. They were all crooked, the edges were jagged, and there were threads sticking out everywhere. Even the girl at the desk thought it looked pretty bad. I asked for it to be redone. They redid it, but when I went to pick it up there were still jagged edges and threads sticking out everywhere. But they still expected me to pay for it (I did because I’m bad at confrontation).
The final straw was when they left stains on a bridesmaid dress that I hadn’t yet worn (which they were just supposed to be hemming). I didn’t notice the stains until I went to try the dress on before I left for the wedding and by that point it was too late because I’d already had it for several weeks (although it hadn’t left the bag).
The moral of the story? Don’t use this place.

Underwhelmed. I took several pieces there, and asked them to take them in because they were too large. They did so, but they were still too large when I got them back, and the price was exuberant, so I didn’t want to ask them to try again. I will not be returning.

Long turnaround time, bad product, and dicey customer service.
First of all, brought in pair of pants, that needed to be taken in and hemmed. Easy enough right? It would appear so since that’s what they claim to do.
So, initially, it’s some ungodly turn around of WEEKS to do this and the price is over $ 20 for ONE pair of pants. Expensive, sure, whatever, I’ll pay it if the job is right.
Anyways, I wait 3 weeks (and paid a little bonus for the «rush» delivery) and then…
The pants are kind of highwater, and the waist is a little snug.
The person asks me «how do they fit?»
I say, «They’re a little snug in the waist».
She says, «Lose a little weight».
In my mind, I’m like, WTF? Ironically, I was actually 3 lbs lighter than when I dropped the pants off.
With feedback from friends who are also in the same outfit that I work for and their negative feedback, I figure, quit while you’re ahead man, this place reeks of DANGER!
I’m taking my pants to a little hole in the wall in Topeka that has a day or two turnaround, half the price, and GREAT customer service.
Alterations by Sarah, maybe you need to practice on your skills, because what I got from your shop was lame, maybe hire someone who knows what they’re doing? It’s a chain so maybe some business integrity may behoove you.

They have done an excellent job on everything I have needed to be altered or fixed. Great job on my suits and was able to repair an old favorite coat.

As a petite Asian girl, I have many problems finding dress clothes (ha, or normal clothes…) that fit properly. At 5’3″ and barely tipping the scale at triple digits, shopping for clothes suck. If it slides off my hips and the length is just right, it’s a no go. Likewise, if it fits my hips (or non-​hips shall I say…), it drags on the floor.
I won’t lie. I’ve procrastinated. Why? Because I didn’t find a tailor close enough to me that was affordable and that I could trust. After seeing Alterations by Sarah on groupon, I finally took the leap and brought in 2 pairs of dress pants and a work dress that have been sitting in my closet for months.
Lo and behold! After 3 days of working their magic and stitching away, I had a beautiful moment standing in their shiny, clean dressing rooms admiring pants and a dress that… FIT!!! THEY FIT! I was ecstatic until I noticed that one of my pants had one pant leg that was a quarter inch too short. Luckily, as I did some quick grocery shopping nearby, they were done fixing it within 20 minutes.
Thanks for providing great service in a beautifully clean location. Can’t wait to try out their dry cleaning service as well!