Family Tire Pros Auto Service Centers

I will admit that I hesitated to pop into Family Tire Pros after a quick perusal of their Unilocal reviews and my own lack of familiarity with the business. However, I was needing a quick oil change before what is supposed to be the first significant snow of the year and also wanted to get a tire issue checked out. So, I skipped the nearby Jiffy Lube and headed into Family Tire.
From what I can gather, Family Tire is a small national chain (California, Colorado and Indiana — six locations) with each location being independently and locally owned. They offer tires, wheels and a variety of fairly typical mechanical services. They also offer a Unilocal coupon that allows for a tire rotation for $ 2.13 — a savings off the usual $ 10 price when done with an oil change.
I pulled up and noticed they had a nicely marked accessible spot along with an ADA compliant curb cut. That’s always a plus and not a given when it comes to auto shops. You go in the entrance and straight forward is the service counter with a waiting area on the right and a tire display to the left. As I was heading in on a Saturday afternoon before expected nasty weather, I wouldn’t have been surprised to hear «We’re booked solid.» Brandon, whom I believe is also the manager, told me that he could get me in before they closed at 5pm but said it would probably be 90 minutes. He offered to allow me to set an appointment, a great option since I did have other errands to run. So, we set a 4:30pm appointment — 30 minutes before their 5pm scheduled closure.
I returned about 5 minutes after 4pm — sadly the accessible spot was taken this time, but I found a workable spot and was served rather quickly. Brandon told me straight up that they were about 15 minutes behind schedule, but he’d get me in as quickly as he could. In fact, I think they ended up getting me in just about right on time.
I can only speak to my own experiences — If all Unilocal reviews are to be trusted, Family Tire has definitely had some challenges and/​or perhaps the issues have been addressed. I was quoted a price and the price was honored. My Unilocal coupon was honored. I never got the sense they were finding things wrong that weren’t wrong and, in fact, it was refreshing to go somewhere where no one tried to up-​sell me.
The couple of men working the front counter were friendly, helpful and dressed appropriately in Family Tire shirts. I saw several mechanics — they were dressed in Family Tire shirts, though I would acknowledge they were a bit casual in appearance. It didn’t bother me and I certainly didn’t think they looked homeless or excessively dirty. I would simply call them casual.
My car was ready shortly before 5pm. I had also requested they check out my tire pressure as my tire pressure warning light had come on. Brandon informed me all my checks were fine. Again, it was kind of nice to not get pressure to buy unnecessary items. The pricing is somewhat comparable to the nearby Jiffy Lube, but definitely a little higher than you’d pay at the nearby Wal-​Mart. My entire bill for oil change, tire rotation and check came in at about $ 50. As it was pouring rain, I was somewhat dismayed to get in my car and realize that my tire pressure light was still on — I climbed out of my car and went back in to ask. Brandon assured me it had been checked and that it should go off after I’d driven the car for a bit.
I drove the car home and did note that the light was still on when I parked my car. While I don’t rule out he’ll be right, and I also don’t rule out that it could be a sensor issue, it did bug me a bit that it didn’t get mentioned as it was clearly one of the issues I’d identified and it meant climbing in/​out of my car twice (no small task being in a wheelchair).
Overall, I’m pretty pleased. I can’t say that Family Tire Pros will be a destination option, but I wouldn’t hesitate to stop back in if the need existed again. My immediate thought is that if the pressure light does go off, then I may very well raise this rating to a 4-​star. If not, it’ll likely stay a 3-​star.
I also give Brandon some kudos. About five minutes before they were scheduled to close, I heard him on the phone talking to someone who’d inquired about tires. He was telling them they were available. He noted that they closed at 5pm, but stated they would stay and get him taken care of so he could be safe the next day. It was a nice gesture and definitely good customer service.

I came in yesterday 10 minutes until closing time, and they didn’t hesitate. I got a flat tire on my way home to Columbus, Ohio that couldn’t be patched, and I am forever thankful they were willing to help. Friendly, fast service that lifted my spirits after a trying day. THANK YOU!!!

First of all I just want to say the person below that rated 5 stars got a reply from the owners but the owners couldn’t address the other issues other people complained about well let me tell you today we brought our truck in that we put tires on at this place less than a year and have had problems since the tire has been put on not only with one tire but all tires they don’t code or sensor things right and on top of four trips back and forth wasting the entire day to simply address a broken tire valve we have wasted not one but two vehicles gas getting there and back 4 times to only come home to find that they didn’t even put the caps back on the tire valves you’re a damn tire place who forgets to put the little plastic tire valve cover on seriously and I do agree with the other review that all the workers come in looking like homeless people off the highway. I don’t appreciate addressing issues several times on one product and turn around and get no apologies or anything the person who did the five star review amongst all the other negative view was obviously pay it off they don’t do great work and they sure as hell don’t do it for cheap or free we have to pay 50 bucks to do the work that should have been done right the first time what you’re going to save here you should go ahead and go to the most expensive dealership in the state and do and get it done right the first time this place is nothing but a trashy rip off company but can’t even own up to their mistakes and after calling about the caps the response was not I’m sorry the response was well the technician has already left for the day who cares you’re a damn tire place and again these are plastic screw on caps to protect the tire valve from being damaged really you guys call yourself Tire Pros NO! there’s nothing professional about this place I’m even going to go as far as putting in a complaint with the state about the company cuz this is ridiculous

I have used family tire for years for four cars. Coupons specials are great. I have probably been here at least a couple dozen times and only had a problem once with an estimate that I didn’t agree with. I did find the service for that one cheaper elsewhere, but for basic oil changes, tires and simple car repairs, I always come back to Family Tire. One time I had what I thought was a windshield wiper motor that had blown and I took it to Family Tire. All it needed was a bolt and imagine my surprise when my bill was only $ 10. I have had warranty work on two tires in the past. Both handled great. Except for that one time, all others services have been very good to excellent. I was there today for two tires. The current crew is very knowledgeable and professional.

DO NOT GO HERE
We just got an oil change, less than 2000 miles ago (on a car that gets synthetic-​good for up to 5k miles). All they did was reset our mileage and send us off. Our vehicle started coding and upon inspection, the cars oil had NOT been changed, there was metal in our oil pan, and the filter was old and very beat up.
I repeat, DO NOT GO HERE. They will rob you with a smile.

The worst place ever… they put the wrong size tires on my truck and after it was brought to my attention… I let thme know and they did nothing!!! although some time had passed they are the experts and put the wrong tires on my vehicle… thanks alot for taking care of me and my truck needs:(
Not feeling the family love… thats for sure!
I will never go there again!