Luxury Nail & Spa

No wait for mani/​pedi, but the language barrier made it so I got a regular pedi when I had said I wanted gel. Also, the job on my mani was not done well– globby & uneven and the way she shaped my nails was done poorly. I redid the filing when I got home. Will not be a return customer.

Beware ! Don’t come here ! They are rude, unprofessional and they work is very messy. They do NOT paying attention to the details when doing your nails. I had a pedicure done, which was done half –a$$, after waiting a long time someone to come to me to get started. Just don’t waste your time coming here. I will NOT return! Awful service !

I’m writing this review after the 3^rd time i have come here. I am FED UP!!! Today I came in around 7:23pm and waited over an hour before someone attended to me only to sit down, tell them I want diamond nails, and be told they don’t do diamond or crystal nails. I tried to remain calm and asked her calmly why. She said because they’re not popular. I asked so why keep it in your brochure? That is false advertisement and you wasted over an hour of my time that I could have used to go to another salon I know does it. No answer, no apology. Just a retarded stare. The two other times I’ve been there the man was extremely rude with a bad attitude. People get off of work from stressful jobs and go to a salon with the hopes of just relaxing and getting a quality and friendly service. Not the case here, unless you consider waiting for ages part of relaxation. I felt like my blood pressure went up the 2^nd time I came here and was not impressed with the uneven messy job they did on my nails in addition to the attitude and insults they were most likely murmuring under their breaths. I’m sooooo f – n over this place!!! The crazy thing is that I’ve never had an issue with the Scenic hey location probably because that’s where the manager Lyn is always at. She quickly remedies any situation. I’ve only had one issue there and that was a nail breaking the very next day after I got them done. I came back and she repaired it free. Business owners and employees alike need to understand not every customer is trying to «get over». Some people just want good customer service in exchange for giving you their hard earned money. And speaking of which the guy at the Duluth location seems to show favoritism. I don’t know if it’s because he only likes certain people or because certain customers are too afraid to voice what they want and just remain mute while he proceeds to either hit or miss with your nails. I’m not one of them. I’m not loud and obnoxious either, but I will tell you what I want because it’s MY money that’s going into your mouth and pocket!!! Save yourself the headache! If you’re going to go to LN&S go to scenic hwy. but avoid his location at all costs. I even called that location to complain and I will be calling back tomorrow morning to speak with Lyn.
***EDIT
After going back and reading some of the reviews on google, one review caught my attention about the staff at Duluth not knowing how to do SNS nails (or diamond nails) it all makes sense now! This lady lied and told me it’s not popular, people don’t like to get it. No wonder it’s not popular here because no one at that location knows WTF they’re doing or how to do them!! Wow! No wonder because it just didn’t make sense to me! Scenic hwy location does SNS or diamond all day everyday. When I go there, I see most of the women getting that! And they’re trying to tell me it’s «not popular»… No you don’t know how to do them professionally. Smfh I’m through

Stopped by here after I messed up my polish leaving another salon. I was willing to pay to have the 2 toes repainted. The super nice lady would not take my money! What a nice salon with awesome people?!

If I didn’t have to give a star they definitely wouldn’t have that one ! I went there today and had to call the cops because the nail tech wouldn’t give me my keys and even grabbed my arm when I told her I was paying the price she wanted for her shitty ass service !!! She purposely poured acetone after I told her she cut me after she realized I was upset and just looked at me. Almost every cuticle is ripped up and my nails aren’t natural looking at all smh this is by far THE WORST place to get your nails done. It took every ounce of self control I had to not beat her ass.

I was very unpleased with this nail salon! I came in to do a regular manicure and I chose to have a gel polish. Well the lady doing my nails messed them up, how? I really dont know but she kept messing up and taking off the gel polish like 3 times, after they went into the UV light I took them out and it STILL had indented circles in the polish, and I kept my hands still the whole time so i know I wasnt the one who messed them up. I walked out the store having mini craters on my nails. I also felt like the price was a bit too much it was about 27 $ just for the gel polish alone and 5 $ extra for a nail design or french tip for EACH nail. And to add to that the lady who attended me was very rude, and blamed me for the nails. :/​I dont recommend this place at all.

One star for the attempt at great customer service. Usually I don’t do these sort of reviews but today totally did it for me. I’ve been going to Luxury Nail & Spa for about five years between Lawrenceville and their Snellville locations. Never had an issue and always LOVED my nails and the service until about the last 3 times I’ve been. I usually call ahead of time just to know what to expect to pay for the services I receive. Well now it seems like every time I call/​go to the Lawrenceville location I’m told one price and then when it’s time to pay my total is about 10 – 15 more than what I was quoted. Sure that’s fine, I’ll pay what I’m asked but I will not ever return because it seems like every visit, I’m given improper information and treated like I’m an obscene nuisance when all I’m asking is to just be told the correct information!!! I love Luxury, and I’m sure that those ladies, and men are the BEST I’ve ever experienced but they sure do love making individuals feel like a fool in front of the entire salon. I’ll choose not looking like a psycho over having pretty nails. I’m sad to leave, Luxury and all its goodness; give me a call when the employees are more educated on their services and know how to treat a person.

One of the better salons I have been too! If you get there early enough there is hardly a wait. Everyone is super nice. Its clean and sterile. The quality of the polish is great too and doesn’t chip easily. I’m going tonight to get a mani/​pedi!

Been coming here for years and I would say 95% of the time I’m very satisfied with the results! Lily, Helen and ALL the ladies are wonderful!

Dana is the absolute best. I had been coming here for about 6 months before Dana did my gel mani. She did such a fantastic job that for the past year and a half I see only her for my mani and pedi. I call ahead and she always fits me in same day. She is so attentive and takes her time. I always walk out incredibly happy.
The other girls are all very nice and I’ve seen their work on others. They all have a lot of repeat customers.
I would definitely recommend Luxury Nails, especially Dana.

I went to them for the first time in forever my usual place was booked and I decided to go back to them. I wish I could give them 0 stars. The lady who did my nails did a HORRIBLE job. She was so sloppy and kept telling me my nails were too short. I’ve gotten my nails done before when they were this short. I had to ask her to line up the polish a little because they were so sloppy. She should have done that on her own. She kept wanting me to get my eyebrows done there and was extremely rude. At the end I gave up and didn’t even let them dry properly. It was so bad. My toes on the other hand were done by someone else and she did a good job. But the worst manicure and polish job I’ve ever seen. It looks like I let my little niece do my nail. Never again would I go. I wasted my time and money. I wish I would have told her how horrible she did but I just don’t have it in me to tell someone to their face. Any way go at your own risk

Dana is great, she did my gel manicure and it lasted for 3 weeks!!! My pedicure looks amazing too and the massage was very relaxing. I definitely prefer this location over the snellville one. Be sure to grab one of there stamp cards you get $ 10 off after 10 visits

The service is always good… not great, just good. One particular time I went and paid for my services and tipped $ 10 to the techs. About a month or so later (maybe even 2 months later as I don’t go often) I returned to get a pedicure and just before I was about to pay, they proceeded to tell me that I owe them $ 10 extra because the last time I came I was undercharged by $ 10! I was so upset! I didn’t understand why they couldn’t just take the tip I gave them THAT DAY and put it toward the «undercharge» being that it was their mistake… the only thing they could say to me was «sorry.» Furthermore, they decided to wait until after I had already gotten my pedicure and was about to pay to tell me this. The way I see it is if they remembered my face well enough to know that it was me who they undercharged, then why couldn’t they approach me about it the second I walked in the door?! Because I didn’t wanna embarrass myself over $ 10 I paid it and left. I have not been able to find another nail salon who does a decent job so now I find myself back here from time… grrrr.

I had gel tips done the Friday before Valentine’s. I noticed later that day, after my hands dried off from hand washing, that some of the gel appeared to be pulling away from my nails around the edges. By the second day, one of my nails popped completely off. I do some typing but am not rough with my hands. They were busy, but that’s not a good excuse. I paid and tipped $ 10 on my bill. Anyone who pays for a service deserves to have things done right instead of rushing through and making mistakes that could cost them their reputation.
Will I be back? No thank you.

Let me say first that they were very nice. I tried them this afternoon for a simple manicure/​pedicure. The pedicure was goid, my feet are smooth as a baby’s bottom, however the nail polish is a bit messy (it’s on my cuticles). Now for the manicure, the cuticle trimmer she was using was not very sharp, since every time she cut my cuticles I felt a snag. Also I asked her for square nails what I got is some kind of sideways shape. You ask yourself well why didn’t you say anything. I did but I truly don’t think she understood me (not a good look). So I let it go and just asked for clear polish.
So, no I don’t think I’ll be back.

Been coming here for several years, on and off. I’ve had just about everything done to my nails: regular manicure, gel polish manicure, acrylic, etc. Everything I’ve had done has been beautiful. In addition, I get my eyebrows waxed here as well as pedicures. The staff are always so friendly, warm, and accommodating. I pass 3 or 4 nail salons on my way to this one, and it’s for a good reason. I get exceptional service, beautiful treatments, and low prices at Luxury Nail and Spa.

Everyone in this salon is good at what they do and the service is always A1! I’ve been looking for a good salon for 5+ years and I’m happy to say that ever since I found this place about a year ago no other salon has been able to measure up to them!

Yep! Love this place !! I have been a several nail shop in the Gwinnett area! and I am happy to say I have finally found a nail salon that I can call my own! LOL! My nail guy is thee absolute best ! He is very neat and consistent ! …The pedicure are always on point, no matter who does it for you! …Love Love Love this place !!

To start off, i have never really had a regular nail salon that I go to. However, this is the only place I will go to now. The staff is really nice and does a great job at whatever you need done. I’ve been going there for over a year and have never had a complaint. I’ve also brought a lot of my friends and coworkers here when we meet for mani pedis and they’ve all liked it very well. The staff really makes you feel welcome and does things the way they should be done. Everything is sanitary and clean. I’m really happy I found this place. everywhere else is either overpriced or doesn’t do it right.

I’ve been to so many bad nail salons (if you read my other review you’ll learn that I got cut up at another terrible salon), but this one is the best and I should have just learned my lesson and stop trying to find a closer, comparable nail salon.
The girls here are very nice and remember you if you’re a regular. They try to strike up conversation w/​you versus making it awkward as they scrub your crusty, calloused feet. It is relaxing and pleasant everytime I come here. The décor and set up is nicer than most nail salons. I normally get a pedicure and French gel polish for my hands and they do a great and thorough job!
I like this place so much that I was sad to have to move to KY and begin another search for a reliable and enjoyable nail salon. I used Luxury nail & spa for my bridesmaids before my wedding weekend and they accommodated us and we had a memorable time. Wonderful place, I wish I could go there again… Or that they’d establish one here in Louisville :)