Precision Tune Auto Care

After 10 years of bringing my car to this company, they are the worst and the price they were trying to guage me with was ridiculous! First, I bring my car to them asking to fix multiply issues that needs to be fixed on my car. I asked them if they will have my car fixed before the end of the day, they said they would, only to call me back later and say it will not be fixed in the morning. So I said OK. I’ll get it tomorrow. By morning they are calling me and telling me that I needed to pay them over $ 725 to fix my problem which was over my budget. Speaking with the tech, he decided that he was going to try to charge me for the diagnostic fee and if I wanted to do the work I will have to pay ½ the diagnostic fee, which is pure bullshit and when I let him know that I have NEVER paid for diagnostic if I decided to get the work done. These guys really thought I was stupid or something. Finally I get the manager (John) on the phone, he brings the bill down to $ 598 which was right at my budget, but it only let me know that jerk of a tech was trying to take all I had.
So, they call me back and let me know my car was ready. I went to pay them and got in my car only to find out that the car was not turning on. The manager (John) says, «Oh yea, your battery was dead when you dropped it off.» I told him that no one told me that the car was dead this morning when I spoke to you guys in several conversations. So, he suggest that I get a new battery, I went and stopped home and when I went to start the car again the battery dies on me again. So, had to go get another battery myself and install the battery, only the find out that the car was still not starting up. Now, at this point, I was getting upset that no one from the shop decided to call me and let me know that the car battery was dying, now I have to figure out now I’m going to get my car fixed if I can start it. I think if I was told about this earlier in the morning, I would have had a chance to ask them to look into it and fix the problem. Instead, I’m home after paying them $ 600 for a car that I can’t move. Now I have to pay for towing to get my car fixed. I called to speak with the Manager John who I told knew good customer service and would extend himself for the sake of the customer and help me out. He was outright rude and non-​engaging. I was also treated VERY RUDELY by the staff who wanted to argue with me about the issues they have with their business. I’ve patronized this company longer than I should have. There is a racial tone in that place that I always over looked and the only reason why I decided to bring my car there for 10 years cause I told it would be more convenient because its closer to my home. But no one deserves treatment like this and I will NO LONGER GIVE THEM MY PATRONAGE.

I initially started coming here for oil changes after some bad experiences with Kauffman Tire and because of the good reviews I found online. The first couple times were no problem and the guys seemed trustworthy. However, this last time I got an oil change here I requested to have my tires rotated, which they did with the premium package. They told me before I left that my tires were fine but as soon as I pulled out of the parking lot my steering wheel was literally jerking back and forth. I drove back immediately and after I explained what was happening I heard someone yell in the back «either she’s got a bad tire or a bad grip». Not sure if they were aware I could hear this loud and clear. Turns out I had a bad tire. It looked almost completely warped and was not like this before I arrived. They sent me across the street to get a used tire and didn’t even acknowledge that they let me drive away with a bad tire. While this did seem to solve the extreme jerking of my steering wheel, my car now appears to be out of alignment and also my breaks do not feel the same anymore either. This place has officially lost a customer and reinstated a ongoing impression that all mechanics are crooked and untrustworthy.

The service at this location is like nothing I’ve seen in an automotive shop before. The staff were knowledgeable, friendly, & kind beyond belief. I took my car here after returning from an out of town excursion to Asheville, NC. While in Asheville, I had to take my car into Precision Tune for brakes. The Asheville location had tightened one of the bolts by hand and left another off completely. Thankfully, the brakes held up until we took it to the Lawrenceville store to be checked. They not only corrected the mistakes quickly and at no charge, but they also called the Asheville store & let ‘em have it! I’m so grateful to this location for taking good care of us. I will be back to this store in the future.

These guys are good. I go here for an oil change. They do what you ask of them without trying to replace everything else on your car. I don’t mind having a legitimate concern being brought to my attention. However, I have been to some other places where they wanted to replaced every belt, injector or fluid on my vehicle. They have always been quick but thorough at this location. They are very customer oriented. I will continue to have my vehicle serviced here.
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Best place for an oil change and will also warn you of any other problems while they check the oil.