Bullet Mechanical

JD is the man. We live off the road behind an orchard. We needed a package unit on the roof to replace a long removed one. We called many people. JD came out and surveyed the situation. He pointed out that to get a crane into our location would damage the landscape and some of the trees. He built a platform, brought in a small hand lift, and hosted the package unit to the roof. Not a scratch on anything. Not a plant bent. It was a superb job.
I asked about the other package unit we have. It has always had a slow leak. I’ve been told by others that it cannot be repaired and the only thing to do is replace the unite (at thousands of dollars). JD is the only person who said: «We can fix that». I asked how much and the answer was $ 375! He included the repair in the bid for the other new unit. JD is honest and thorough. He is also very skilled. I highly recommend him.
John

We had JD, Jerome and Francisco out to our new home many times to fix the old, broken AC unit. They were always punctual, professional and respectful. In fact, when our home warranty company kept sending other companies who would break our unit down, we started asking for Bullet because they seemed to be the only ones who would come out and fix the problem. Francisco and Jerome fixed many issues left by previous «fixes» from other companies and then, when our unit was breaking down, JD was able to negotiate a replacement from our home warranty company. They came out within a few days, replaced everything, and even called the next day to make sure we were satisfied. I would totally recommend Bullet Mechanical and we will continue to use them.
I read the review about JD asking to speak to a woman’s husband and as a working professional woman, I truly believe he is just trying to be respectful to the man of the house. My husband and I have nothing but good things to say about Bullet Mechanical and JD, Jerome and Francisco.

JD is an awesome AC tech. He came out, diagnosed the problem promptly and even had the part on his truck. We are up and running in no time at all. AC is a must in Texas and JD really appreciates his clients needs. Truly a pleasure to work with. And by the way, his prices are fair and reasonable. Hope you don’t need your AC repaired, but if you do… Call JD and the gang at Bullet Mech.

I’ve had JD out to my property to fix my heater last winter, and to fix my AC this summer. Each time, my contact with the company has been positive, kind, professional, and courteous.
JD even came out at 10 pm to fix the air conditioner so my family could be comfortable overnight.
That was well above and beyond what I could expect from most companies.
I’m impressed with this company’s level of service.
I highly recommend them!

Update, DO NOT use this service. JD is either incompetent or a total con artist. Maybe both. We finally got a real service company to determine the issue — it took 30 min.

Unfortunately, I’m with Max C. here, and am so disappointed by the unprofessional customer service I received from Bullet Mechanical. I truly want to be fair here in my review, so I’ll address both the positive and negative points from my experience.
I was completely impressed with Bullet until they actually completed the work at my home. They were prompt, seemed knowledgeable, and efficient. They even offered to bring space heaters to my home since they knew it could be a day or two before they might get out to my house to fix the issue. Seriously, that is above and beyond anything I would have expected them to do. I let them know how much I appreciated the offer, and was very grateful!
Fast forward an hour or so, and they show up at my door – after telling me they wouldn’t be able to get to my house that day. Again, impressed – prompt and they seem to under promise and over-​deliver.
And then after the owner J.D. completed the work, he decided to get a bit of a god complex and act all smug and tell me that they only came out today because I was «hostile» on the phone. Hostile? Excuse me? He seriously insulted me in my own home, and for no good reason. I had been incredibly appreciative and amicable the entire time they were at my home, however, upon my first call this morning to their company, I was frustrated. I had been told by who I’m assuming is the owner’s wife that she had no idea when someone would be able to come out, and it could be days. I’ll repeat that… it could be days.
When it’s 30 degrees outside, not knowing when a technician would be able to come over is unacceptable. I told her that I needed to know if it could be today so that if not, I could call another company. This is not hostile behavior, this is rational, understandable behavior when you’ve spent the last two days in a 50 degree house and would like to get the problem resolved ASAP.
Surely I’m not the only human being who would want to know if a tech could come out today so if not, another company could be called. But apparently, to J.D., that makes you «hostile.» Regardless, if you’re upset, the last thing that needs to happen is for a customer facing «professional» (I’m using this term generously here) to rub it in the face of the upset person. I’m pretty sure that for anyone, this makes the situation worse. Totally irresponsible, and unprofessional. I called him on his comment, told him that it was unprofessional, and then he had the nerve to get all combative with me. Based on the comments Max C. wrote about his experience, I’m guessing this is a personality trait of olé J.D.
I’ve held customer facing roles for years, and when you have an upset customer… service 101 says to empathize. A simple «I’m so sorry you’re frustrated, I’d be upset too… I’m doing everything I can to fix this as quickly as possible» goes a LONG way. After the «professional» had the nerve to disrespect a paying customer in her own home, you better believe I became hostile and told him to get out of my home immediately.
I appreciate the prompt call to my house, and was all ready to write a glowing review of the company. I love writing happy customer reviews! I also enjoy supporting small, local businesses, but this is one I would advise you to stay away from. You simply do not get to talk to customers like he did and get positive Unilocal reviews.
Also, instead of actually fixing the issue with my system, he gave it a simple bandaid, which would have been fine… except that meant that my furnace would run nonstop. Even when I physically turned the thermostat to the off setting. An hour after he left, my home was 80 degrees. I’m no HVAC expert, or clearly I would not have called for help, but it seems like running a system nonstop by way of bypassing it’s normal safety features seems to be a fire hazard.
UPDATE: I had a different company out today to fix Bullet’s mess (highly recommend Fontaine Heating and Air Conditioning, by the way), and he said everything J.D. did was horribly incorrect. He didn’t even realize the type of heating system we had… wow, so poor service and he really has no idea what he’s doing. Yikes. Avoid this company!
Oh, and ladies, on my call with J.D., he asked to speak with my husband. No joke. J.D. – us women can own property now. And vote too. Who’d have thought that? Perhaps he wouldn’t have been such a condescending jerk had he been dealing with a man.
I had originally given this company a generous 2 stars, but after posting my review, the very mature and professional owner of the company, J.D., sent me an insulting and childish private message via Unilocal for publishing my opinion on this review site. Classy, J.D., classy.

We had had two separate companies come out and tell us completely different things about why our house was still warm. The first company said we needed to replace our evaporator coil. The second told us nothing was wrong. JD and Gilbert came to the rescue and finally fixed our problem! They went above and beyond what was originally in the service call to help us out and even followed up with a phone call later in the day to check on us. Could not be more pleased!

Very knowledgeable & very affordable. JD at bullet is now my AC man!

Bullet Mechanical is the company I will call first for anything AC/​Heating related in the future! They were able to get my heater back online in no time and it was really cold out, so that was just what I needed!

My favorite new AC Guy! Always on time, does an excellent job, leaves a clean workspace. And he has a heart as big as all of Texas… has done work for free for German Shepherd Rescue of Central Texas. Just a Good Guy working his way to heaven.

Bullet Mechanical is on target when it comes to service and dedication to their customers. He and his crew stayed until the AC was up and running, despite a complex installation that had them working well into the evening. His commitment to making sure we had AC so we could sleep comfortably earns 5 stars and more. Thanks Bullet!

I called Bullet Mechanical with some questions about my upcoming appointment and JD helped me fix my problem within thirty seconds, over the phone. How amazing is that? I’ve had friends who used him for their HVAC repair and they had nothing but great things to say about him as well.
He knows what he’s talking about and is honest to boot! Three cheers.