Century Water Solutions

Terrible non-​existent service. Called to get service for my water softener and had a technician come out promptly. Tech stayed maybe 5 minutes, told me I needed a part but couldn’t tell me how much the part would be or when I could get it. Rather than calling the office he told me I needed to call. After spending less than 5 minutes, performing no service or even looking at the unit thoroughly he asked for a service fee of $ 149 which I reluctantly paid.
Called the office yesterday asking for a status on the part and what it would cost. After not getting a return call back I fired off an email letting them know I’m not pleased and I need some resolution. When I finally got a call back it was to state that my check would be ripped up and that they were not interested in my business.
My email and communication never involved me raising my voice or using profane language. I’m at a loss as to what I could’ve done to make them wash their hands with me but something tells me they did me a favor.
Very shoddy outfit. I would steer far away from this company. The service tech, customer service and management do not care about service.

Would I recommend this company, no. As far as the water purification unit, so far it’s fine. However, I would NOT recommend the air system. First off, Trina was my sales person in which she was nice and I had no problems with her but that’s the job of being a sales rep obviously. The main issue I’m having is the rediculous/​drastic difference in cost that I was charged as opposed to neighbors and other individuals I have spoken with. Therefore I contacted the company to inquire about the price difference and I was told that some people «customers» just negotiate better and we’re given a lower price. I also called to see if I could at the least turn the air purification system in because it clearly DOES NOT work because I’m still suffering from constant and regular asthma attacks and am sweeping up dust and what not ²⁴⁄₇. I just do not see the point in paying for a system that is clearly not working. I thought maybe it was just me but it’s not. I have another relative that was coming to living with me whom was diagnosed with sarcoidosis therefore I figured the air system would make life a but easier for us, but it’s not. So me being pregnant and struggling with my asthma issues and my relative with the asthma and sarcoidosis sucks. Now I also tried to give the benefit of the doubt and just concluded that our ailments were just horrible, but that’s not true. I went to Sears and purchased a portable air purifier system and when we turn it on and let it run for a while in the rooms we’re in, we notice a drastic difference. So I can only conclude that the air system I was sold is full of crap. I also contacted the company to get someone out asap to check the system for proper functioning and performance and literally every single time I call I never get to speak to someone from the actual company, it’s ALWAYS the call center. My appointment was scheduled for Saturday from 10 – 12 but when I finally recieved a call back from the company they stated that they wouldn’t come out til the following Saturday. I am beyond fed up with this company, the price I’m paying, and the integrity. Oh and one more thing, my husband purchased the system for me back in September before he deployed and we were told about the year supply of free product and it is now the end of January and numerous phones calls later I finally got the «email» that should lead me to the free product. Now if I’m reading the email properly, it says the product is at a discounted rate so I’m hoping that when I log in the verbage is different and the product is free. I asked the company about just returning everything and I was told no. So for now I will just give my honest opinion of being an actual customer and say that although the water product works, the company sucks, and the air system sucks, and the customer service sucks… you could easily get the system elsewhere in order to have clean water and be satisfied. I will not recommend any of my friends or family to utilize this company. There are plenty of people I know in my unit on ft hood that live in this area or are looking to move in this area and the first thing I tell them is to not utilize century water solutions or the guy that sales the $ 3 – 4,000 Kirby vacuum system.

I have no issues with the installation or product. When I was sold the system by Cliff who had supposedly been with the company for years upon years, I was told to call yearly to have my water tested & a maintenance check performed free of charge. When I called to have my first scheduled maintenance, they advised me the cost would be $ 150. I told them the salesperson said it was included in the exuberant purchase price, but they maintained that they would not honor this since it was not written on the contract. I did not ask the salesperson to write it, as it was sold to me as part of the service, not an «extra» bonus for buying. I thought I was paying more for piece of mind, but it seems I was mistaken. I contacted the company and tried on two separate occasions to get them to honor the sales agreement, but thus far they have refused. BUYER BEWARE! you can buy 10 systems for the price of this one with a «lifetime» guarantee.

Highly unprofessional.
I just reported their door-​to-​door salesperson Jennifer to Wilco for blatantly disregarding our no trespassing & no soliciting sign.
Yesterday afternoon, she showed up at my home and banged on our door & rang the door bell numerous times waking both of my children from their nap. By the time I could get them calmed down and get to the door she was gone. Then, again this morning, she showed up. I opened the door this time, asked for her name and directed her to our no soliciting sign and shut the door while she was mid-​sentence.
If you’re lowly enough to take a position harassing people as a door-​to-​door salesperson, at least have the decency to respect the wishes of the people you are tying to sell to.

Update: my system has been installed and the two gentlemen that came to install it were very courteous, friendly and told us exactly what they were going to do. Since we do not have a garage, and the unit would not fit inside or laundry room, they set the unit outside on my deck, in what looks like a Rubbermaid storage locker. They cleaned up any mess they made and explained how the unit works. Since I’ve only had it installed 24 hours I haven’t been able to tell a difference in the water yet, but I am sure I will tell by the end of a week.

Wow I just almost bought this!!! Exact same thing. We were just waiting to discuss finances tonight and were probably going to buy it tomorrow. Same company, very sweet lady actually Trena Mobley, I really liked her. She did all the chemical tests showed us how bad our water was and even our brand new filtered refrigerator has «disgusting water». Only thing was the price! $ 6500 — $ 7500 but we could pay 65 $ or $ 75 a month. I’ve been researching online and can’t find this product on any GE sites though which made me skeptical. Now after reading this, just goes to show they almost had me. We just bought a house in Killeen, TX like 2 weeks ago!

Residents of Carol Meadows in Hutto Texas, BEWARE! There is an individual by the name of Tony who is coming around to the new residents in Carol Meadows. Tony is a nice guy but he is dealing a water softener/​filtration system that he and his boss, Cliff (a highly unprofessional individual), claim to be worth 7k and is backed up by a lifetime warranty from them. Tony presents himself as a GE representative, which he is not, even though he is wearing a GE logo shirt, every time you see him. By looking directly on the GE website I searched for the supposed GE AvantaPure system. To my surprise… it did not exist. I became suspect overnight.
I dug through paperwork, the internet, business cards, called other retailers, spoke to other people with softener/​filtration units and in the end, I called them back and told them to get rid of it. There are other systems out there that have the exact same functionality, the exact same medias and cost roughly 4−5k cheaper, AND that is with the install! Of course we needed another unit to replace theirs and we found one for an amazing price. I could not be happier! My bank account thanks me too. If you come across a company with this name, get them out quickly or you’re bound to be spending big bucks on something you can find well within an acceptable price range… I assure you.
Whether you live in Leander, Austin, Round Rock, or Hutto, please keep your eyes open for these guys and alert your neighbors too. Finally, I found out that this company use to be in Killeen Texas under the business name of Classic Water Solutions, LLC. Feel free to Google that information.
Take care, and may your water be softened and filtered at a much lower price than what these guys offer.
UPDATE: I had someone message me on here and sent me the avantapure website link. Keep in mind, anyone can make a professional looking website with a little knowledge. I went specifically to the GE website to verify if this was indeed a GE product, which it is not. I have the link below so that you can see for yourself. By all means, if you want further information, I can post it. Thank you.