Hertz Rent A Car

I am not sure what the point of having Gold membership is if when I arrive the associate enters everything manually, asks for my credit card, etc. When I told him all of my information was in the computer, that didn’t seem to phase him. I normally show my ID and they give me my keys. I believe that him entering everything in manually is what caused the allowed miles to change. I noticed when reserving the vehicle that only 900 miles would be allowed. He then informs me as we’re headed out to inspect the car that it’s only 300 miles. He doesn’t believe me until I produce the original reservation on my iphone. He even quoted me additional prices for unlimited miles. He did not change the rental agreement while I was there but I asked what would happen WHEN I returned the vehicle with over 300 miles, he said nothing because whoever was there would call him to fix it as he was the manager. We did the walk around the car and it was scratches everywhere on the car: door, hood, fenders. I took the car out at 30 685 and returned the car at 31 203. That would have totaled 518 miles. I discussed the issue of mileage with the associate I returned the vehicle to. He said I was 22 miles under my 900. So someone went back in the computer and changed some information allowing me the 900 miles which is great but put an incorrect starting mileage in. I’m glad I didn’t drive those extra 22 miles or there would have been another problem. In the end, it was billed appropriately but will I ever go back to this location?-NO. I’ll be headed back to the airport location in Smyrna or Nashville.