Walmart Supercenter

Definitely not one of the cleaner Wal-​Marts around. I see a picture of the show department beneath the box where I am typing and have to admit, that is EXACTLY what it looks like, and sometimes worse. Every department is like that, but shoes and clothing are the worst. Overflowing carts, probably returns, dumped in each department with no one working them. I don’t know who the store manager is, but he should be demoted. If you want to see what a Wal-​mart should look like, head less than 10 miles west and stop in the Palmyra store. I drive the extra distance for the cleanliness alone. Another thing, Lebanon is always out of the things I buy most often. I can understand it being a popular item, but then order more rather than letting it run out. Lost sales opportunity. Being a former store manager for Lowe’s, I notice many of the things the Lebanon manager is apparently missing.

Worst customer service I’ve ever had. I called asking about the availability of an item and the woman who picked up the phone was very rude and unfriendly. I was on hold for 30 minutes until I called back and politely asked who I was speaking with and the woman refused to give me her name and just said we don’t have that product and hung up while I was saying, «Thank you.» I would never expect this behavior from a customer service representative.

A typical WalMart Supercenter, with just the things I expected, decent prices and a clean bathroom. The employees I interacted with were all polite and courteous. The customers, not so much, but I won’t blame that on the store.