CareSpot

I visited this place during the past week and found that I did not care for them. What irked me the most is the $ 50 co-​insurance I was required to pay BEFORE I was seen. However, I later checked my BCBS health insurance coverage and confirmed what I had suspected at the time of my appointment, this place was in-​network and no co-​insurance was required. The receptionist supposedly checked my health insurance and informed me payment was required before being seen and in a tone that she was right and I was wrong. Her reasoning was since Care Spot is an urgent care facility, co-​insurance is required. Hmm, I wonder if everyone gets charged $ 50 regardless of insurance coverage. This was the first time I tried Care Spot and it will be the last. As for the treatment received, it was okay, but they weren’t particularly friendly. They accept walk-​ins, but highly encourage appointments. I prefer Emergent Care but this place was a bit closer. I have learned my lesson and will visit Emergent Care next time I need urgent healthcare.

Thank you to the awesome, friendly, professional staff at Care Spot! I was feeling better within 24 hrs of my appointment. I was able to get in quickly and at the last minute thanks to the awesome staff. Thank you Dr Masters and your awesome staff.

Getting in is ridiculous. I «saved my spot» online at 3:00 pm. Their website said the earliest they could see me was 5:40. I arrived at 5:36 pm. The receptionist said the computer showed my appointment was for 4:45. She moved my appt, so I would not appear late, and then notified me there were at least three people in front of me. Also, if you pay with a debit/​credit card they make you agree to allow them to have access to your account for a year so they can withdraw funds in case your insurance decides not to pay them. Therefore, I always pay my co-​pay with cash. This is my second time here. I think I like Emergent care better. The doctor I had here previously was wonderful. Just the scheduling of an appt sucks.

I called first thing to ask if they treat poison ivy and they said yes. 1 star for that.
Then the receptionist said to make an appointment as they get priority. So we did.
I arrived 10 before my appt, and have been here an hr and a half and have still 2 patients ahead of me. Granted my issues aren’t terrible, however, the wait makes me even more miserable! !
I asked for a refund and then they put me into a room… like that makes waiting better?
The other star is for the coffee and snacks they had.
No other stars. **bottom line ** do yourself a favor and go somewhere else.

What is the point of urgent care if they take appointments? If you don’t have an appointment, they will «work you in», and that could be a 90 minute wait. Just go to Minute Clinic at CVS. They are much faster.

Perfect alternative to the ER. Fast and efficient service. Friendly and knowledgeable staff. Couldn’t get in to see my primary doctor for several days so I just walked in here. Waited 5 minutes and by the time I filled out my paperwork, the nurse practitioner was ready to see me. They took great care of me. Saved me several hours I would have wasted in the ER and my insurance co pay was not much more than a regular doctor’s visit.