Build Wiser Construction

I would like to give a great review to this company and for first impression would give 5 stars but the quality of finished work was certainly lacking. On a substantial exterior deck job with stairs, interior nails that rust were used in sections rather than exterior galvanized decking screws. The nail gun was treated with a heavy hand so that board after board was cracked by the impatient worker moving too fast and no one seemed to have cared. Rows of wood were damaged in this way. Boards were cut short or not fastened correctly, lots of checked wood used. Sections of wood were not properly secured and I had to have them fixed. The project ran about more than 30% over budget part of which they say was to meet City requirements and part was something they didn’t notice about the building they said when they bid it. Arguably, they should have known about the codes but they asked to modify the starting contract two times to charge more. Roger Wilson has a pleasant, professional manner as the lead and is surely a major asset to the business. He also stepped up to work with the City when they were putting pressure to get the job done fast. That is why I give the two stars as he really helped out at the front end. What is comes up latter if there are any problems is that Build Wiser is partnered by an attorney whose aim is to collect on the work regardless of how well it may or may not be done. He must be an asset to the business, too but for the collection end. When a construction business operates with an attorney as the partner, you can be pretty sure it is not your interests being protected. If the work is done defectively and you raise concerns, what will this company do? I was so disappointed in seeing corners cut in the final product and the defects that remained when they had gone. I’ve withheld the last 10% of the bill pointing out the flaws and problems, some of which I had to fix due to safety or urgent concerns. In my case, Phil, the Build Wiser attorney calls to ask if I will pay the rest of the bill or should he file a lawsuit for payment withheld. When I asked what they would do to stand behind the work, he said they will honor the warranty but it is unclear what that is. If he files some legal action I would go down to one star for sure, but at the moment I am still hoping there will be fairness as my concerns are legit and they already marked up the bill 30% over what it started at. I would for sure get current references or inspect their work at some other site to see if they have picked up their level of quality.