Eyecare Associates of Lee’s Summit

We all know life is not about what happens, but how we handle it. To that point, my initial experience was atrocious at best; however, Dr. Mark replaced the initial optometrist, went above and beyond the call of duty and rectified the situation. I believe Sarah is his assistant and she was wonderful, too.
If everything ended with my initial experience I would give this practice a zero star rating, if I could. But, like I said, Dr. Mark handled everything with aplomb and a wonderful bedside manner. He made me feel like he cared about, not only the unfortunate situation he had to clean up, but me as well.
I would have rated the practice with five stars, based off how Dr. Mark handled the situation; however, I asked to be switched to another optometrist three times before he stepped in. Meaning, had they granted my request, the unfortunate situation never would’ve occurred.
I think we all understand the importance of the initial optometrist reviewing the prescription and follow ups and so forth; but, if it’s a bad fit between optometrist and patient, the practice should listen to the patient when they’re requesting a change.
No one even inquired as to why I would request something like that. To me, if a patient is requesting a different optometrist, that’s a red flag and warrants further investigation. Unfortunately, before I could finish the request for a different optometrist, both times I might add, I was given a very standard response; which is rather insulting.
Anyway, there’s a few things that need to be cleaned up, but overall, the majority who work at this practice are fine people.
I would recommend them to anyone.

Been going to Eyecare Associates of Lee’s Summit for years. Liked the doctor doing the exam very much. always asked for her again year over year. And, the tech’s ordering and fitting the glasses were very competent and courteous. But, three stars is being listed because the behind the desk folks, ones who handle the insurance, have really fallen down on their jobs the past couple years. First time they couldn’t find our VSP insurance, said we were NOT insured, even though we’d provided our printed out membership cards. I wasted several days going back and forth between VSP (who assured me I was insured) and Eyecare (who swore we were not). They finally determined they were contacting VSP with old membership number. Last year same thing happened again. found out they were submitting a membership number using our SSN, whereas VSP assigned a unique non-​SSN number to members buying their own insurance. Both times VSP indicated that all the provider has to do when calling VSP is provide patients name and birth date to obtain their membership number. When my wife tried pass this along to the folks behind the desk. they actually argued with her about it. Amazing. I won’t be going back.

The doctors and staff are knowledgeable, friendly, and very helpful. I highly recommend Eye Care Associates.

DR Doug took my call on the weekend when I was unsure if I was experiencing and emergency. Even though it is their back to school rush, they got me an appointment set up right away. He reassured me over the phone, but followed up. He was kind, courteous and knowledgable. He explained everything. He seemed to genuinely care. I left feeling happy I went to him and not my PCP. Thanks DR Doug!

Recently moved to the KC metro area and picked Eyecare Associates of Lee’s Summit from a list provided by my insurance. I should have been shopping around all of these years! I didn’t know what I was missing until I went here. The place is huge but comfortable. Great for families and the staff is very nice. Dr. Miriam Anderson took care of my whole family and saved me from overpaying for toric lenses I didn’t really need. My family will be going here for a very long time to come.

I highly recommend Eye Care and Associates of Lee’s Summit. Dr. Mark was extremely detailed in his exam and offered to spend as much time as needed with me so I understood the process of the exam. I have visited those «eye doctors» in the mall to only feel as if I was a sheep moving with a heard. Skip the mall and go see Dr. Mark.