Sprint Store

The staff in this store is completely unprofessional — sprint apparently has sunk to an all time low in terms of their customer service. My wife showed for her scheduled appointment online and in 30 secs at the kiosk that no one could help here (after given the direction of customer service) — considering this is a Corporate Store is disappointing that they would treat a 15 year employee this way.

I had a great experience at this store. They got me right in and immediately got me setup with my new iPhone. Hassle free experience working with Julie F.

The wait lines here suck! I bought a Sprint phone charger and had to wait in line 25 minutes just like if i were getting my phone serviced. One month later and its having problems. Now im going back to exchange it and have an even longer wait on a saturday afternoon. Good times ahead:(
In and out, man that was awesome! This guy Matt helped me in no time. There were other people waiting but since it was all i needed it was over in no time. First positive experience ive had from Sprint in 12yrs. Yippy!

The person who met me at the door was very helpful in explaining their promotions. Unfortunately, the sales rep who was supposed to help me seemed annoyed and like I was wasting her time as soon as I made it clear that I wanted to buy a cheaper phone and sign up for a $ 45/​month unlimited talk and text plan. I was switching to Sprint from a Verizon plan that was over $ 100/​month, and I know what I need and what I don’t need. When I asked if the «go» phones in their store were the only ones available and usable with the plan, she said, «yes.» When I pushed a bit, asking about a specific phone, she said, «maybe,» and that I could go to
and look for other phones available. When I asked her whether she could do that for me, she threw an annoyed glance to her co-​worker, then proceeded. After getting the phone purchase worked out (I did go with one of the in-​store phones), I asked her what the total per month cost would be with a $ 45 plan after taxes and fees. She gave me a percentage. I had to pull out my own phone and do the math while she stood there completely unhelpful. When I had figured everything out for myself and made the purchase, she handed me a phone in a box and didn’t do one single thing to help me set it up except tell me, «Oh, it’s easy.»
I have purchased many smart phones and plans over the years, and I have never had such horrible customer service. I will go out of my way to tell all my Lees Summit friends and neighbors to avoid this store… and maybe Sprint in general, if this is the type of employees the company finds fit to employ.

We have a Business plan and have been loyal customers for years. Lately I have been getting push notifications and Info Center messages that I qualify for 3 free months of Spotify. But, after going through all of the steps and trying to sign up, the option does not appear. False and misleading, and a complete waste of my time. I called customer service and, after 40 minutes, was told that they would try to link it to my plan but that a manager would call back «in a few minutes.» I never got the call. I went into the Sprint store and, after talking to a sales associate and then the manager, was told (1) the plan is indeed not available as advertised and (2) there was no concession they could give me for my time. Nothing is worse than having your valuable time wasted based on a completely false communication. Thinking seriously about switching carriers.

Had the best customer service experience today, Matt was amazing. We ended up getting exactly what we wanted, for a better price and with a few unexpected bonuses. Ask for him, you won’t be disappointed.

This is a long over-​due review. I’ve been with sprint for quite a while now and this store has always given me migraines with their customer service. I’m pretty fed up at this point and I would rather switch to a pre-​paid phone.
So in January I come Into sprint with my samsung galaxy s2 that had a broken screen and was wanting to know my options. I knew my contract was coming to an end in 15 days and wanted to shop around and see what would be my best deal. I knew I needed a phone at the time but wanted to wait to use my upgrade. The manager of the store (who I trusted considering he was a manager — bad idea) tells me that if I renew my contract, he will go ahead and replace my phone without having to use my upgrade (I was waiting for the new iPhone 5s). I told him that as long as I can keep my upgrade, I will stay with sprint for another 2 years. ALL OF IT WAS A LIE… he fed me lies to make a QUICK sale. Now he’s no longer with the company and sprint WILL NOT honor they’re employees promises. The agent on the phone actually told they are not responsible for they’re employees false promises, and this was actually one of their MANAGERS. I’m so fed up with sprint. Now stuck with the same phone, same problems, and the same HORRIBLE customer service for the next 2 years. I feel bamboozled.
Take my advice and stay away from sprint. They are not in the business of keeping customers, just trapping them for 2 years and on to the next poor dummy.
Ive never wrote a review but I feel very strong about this situation.