Palomar Cleaners

This place just up and disappeared… the storefront has signs all over citing lease abandonment. So glad I was only taking stuff in and not expecting to pick up my items!

Part 2:
After sitting in my patio chair for about a month and a half I used it maybe 6 times and the seam ripped. I disassemble it and take it back to Palomar cleaners and ask the lady if she could redo the seam and reinforce it.
She told me know. She couldn’t do anything without recharging me for the same job. She confirmed when I place the order that she was using heavy duty stitch and it would have no problem holding. Well it didn’t hold and I fell on my butt. Now she totally refused to have anything to do with me unless I paid for the job all over again. I didn’t argue with her. I just walked out and vowed never to return to this place again. What I thought was a good job, was not. And then there was no customer service to back it up. I went across the street to American upholstery and told them what happened. They did the job right there on the spot and didn’t charge me a penny. Palomar cleaners, very bad form and I will make sure everyone knows about it.

I’ve been using their dry cleaning service for the last year or so. I’m happy with the way my clothes come out and the woman that does the altering is phenomenal. However, if you’re expecting any sort of «good morning,» or «nice to see you again!» FORGET ABOUT IT. Not only is the staff grumpy but so is the owner. You would think if a patron is spending $ 100-​$ 200 a month on dry cleaning that they would be a little nicer. Today was my final straw when the short processor that always works in the morning was just plain out rude. No thank you– nothing! Personally, I would rather pay someone else to dry clean my clothes ESPECIALLY at the price they are charging.
Note to owner: you are working in customer service and your entire staff and you need to figure it out because I’m not the first or last person that feels this way. Taking my business else where!

TERRIBLE service. I would not recommend this place to anyone !
I recently bought an $ 80 dress that I needed fitted. I took my dress in, tried it on for the seamstress and everything was fine. The dress was strapless and fit me too big from the breast area so I had it taken in but made sure that it was loose enough so that I could still wear my bra with it. I picked my dress up a week later and when I tried it on I struggled to zip it up even without a bra. She also took the bottom of the dress in so much that I struggled to walk comfortably. I was very upset because my 21^st birthday dress was ruined. I went in a couple days later and asked for my money back. I expressed how unhappy I was with the job, that I couldn’t even wear my dress anymore so i wanted my money back. She refused to give me my money back because the job had already been done and didn’t even offer to try and fix it. Well yes the job had been done. but she did her job WRONG and I lost my $ 80 dress because of it.

awful customer service!!! they threatened to call the police on me because i wanted my clothes back and refused to pay!!! they did not do anything to my pants!!! all i wanted was my zipper fixed they quoted me $ 12.00 and said it would take them a week, i took my pants and pressed on!!! please dont go there!!!

THIS PLACE IS A JOKE! I recently took a white business suit to get only pressed for a business meeting that following Monday. When I went to pick up my suit on Saturday it was dyed and looked as if it had been washed with a dark item. I brought this to the attention of the clerk and she said she would redo it. I kept asking to speak to the owner and they said she was unavailable and she was extremely rude! This was a very expensive business suit and I had a very important meeting to attend. I repeated to call for the next couple of days and was FINALLY able to talk with the owner. She failed to take responsibility for her ruining my suit and kept making excuses that she tried calling me, which was never true! You know somebody is telling a lie when they say «I can show you my phone records». What happened to integrity and doing the right thing? After the owner attempted to redo my jacket it still has food stains on it, that weren’t there before and the color is still the same. I had to call the owner again today b/​c she failed to follow-​up once again and she said it was b/​c she was SO busy! Even though she was too busy to call me she had the time supposedly to call the manufacture of the suit company and she said they never made a suit in white. I asked for the name of the person she talked to and the number she called and she failed to have that information on hand. When she called me back with the information, she again was very rude and acted as if this was somehow my fault! I looked up the name of the suit she said my model was and there it was in BOLD the color «true white». How ignorant can one person really be? She repeated to tell me she’s not paying for my suit. I told her lets be civil adults and I could meet her at the cleaners after work to look at my suit together and see what were not seeing eye to eye on. She quickly responded that she’s leaving in 30 minutes and to stop calling. Her solution to the problem was that «she’s too busy to deal with my suit». Which I couldn’t find more comical considering she’s never at either location working. I’VE NEVER MET SUCH A TERRIBLE BUSINESS OWNER!!! I wish I would have read other reviews before dropping my suit off with these trashy people. I honestly have NO idea how they even function.

DO NOT GIVE YOUR MONEY TO THESE RUDE AND INCOMPETENT PEOPLE! DO NOT use this place, they don’t clean your clothes and they YELL at customers who expect clean clothes back. They take YOU to the cleaners! I brought a long white cotton dress to be cleaned and pressed. I pre-​paid for this dress, $ 16.00 to be dry cleaned and ironed. When I picked up the dress, still at the cleaners, I told the lady that the stains were still there and the dress was not pressed, it was all wrinkled. The rude lady owner told me they did the best they could, but the stains would not come out. She did not explain why it was all wrinkled when I paid for it to be ironed. I asked for my money back, because the dress looked exactly like it was before I brought it in, and I questioned her whether they even did anything to the dress. She started yelling at me, telling me it was an old dress! She was so RUDE and MEAN that I just left the shop, and will NEVER return. She really took ME to the cleaners! I should have listened to the other people who reviewed this place and their horror stories about ruining clothes. DO NOT GIVE YOUR MONEY TO THESE RUDE AND INCOMPETENT PEOPLE!

Kinda Pricey I might say haven’t been to the Cleaners in years but Don’t remember the cost of pressing (3) T-​shirts and costing $ 9. I guess times have changed.

Love the way they dry clean my clothes and the husbands clothes. They actually take time to explain the difference between dry clean and laundered clothes. I have had holes created and buttons added as well as holes and tears fixed on shirts and it looks very professionally done. The only thing is they are really expensive! Be prepared to spend…

If I were to have reviewed this cleaners a few months ago, I would have given them a 5 star rating. Now, not so much.
I had the most odd experience recently when their pick-​up service person was lecturing the front desk person on the fact that nothing ever happens to garments at their service facility and that ALL CUSTOMERS LIE to get free stuff??? Hello??? I was standing right there.
One week later, I question damage to one of my shirts and that was the exact stance and attitude they took! Oops, there goes another star. I didn’t ask for anything, I just brought it to their attention and should I really have to pay for them ruining an expensive dress shirt? I just didn’t think I should have to pay for the one shirt IF I CAN NEVER WEAR THAT SHIRT AGAIN thanks to putting it in their care.
Everyone’s entitled to a bad day, it just left me with a bad taste. I don’t like to give people less than 4 or 5 stars, but I now go out of my way to take my shirts to a cleaners I feel I can trust. I hope they change their attitude towards customers, an improvement in how they treat a regular weekly customer would have me back. In the meantime, I go to one closer to my work across town. Hope this helps

I checked in here and saw the Unilocal deal for 25% off and nobody here wanted to acknowledge it! They didn’t even really know what Unilocal was! I mean they obviously did know but just didnt want to give me the discount THAT they offered on Unilocal!Bad business ethics. Go elsewhere for your dry cleaning service. This place is horrible. Crappy values, you would think a small business would want to retain customers, not turn them off.

I’ve been coming to Palomar Cleaners off and on for several years. The staff is always nice and so it the customer service. I usually only come here when I need to get my work pants hemmed and at the same time get them dry cleaned. The only downfall about this place is changing into the pants and making my way all the way to the front of the store to get them sized. I’m always rubbing again other peoples clothes or sweating so much from it being so hot in there. The dry cleaning is great and reasonable… I even used and a Unilocal!offer for checking in while I was there for % off my total.

Palomar cleaners has been our «go to» place for their excellent service and excellent prices. They are conveniently open on Sundays and have saved us a couple of times with their overnight cleaning. Thank you for your quality service!

I have always gotten back all my items (unlike some other dry cleaners!) and my stuff is always clean & stain free. If I do notice a stain, I like to point it out just for extra attention, but I’ve always been very satisfied. Not the cheapest, but I use my 20% off coupon which helps (or take your stuff in on a Sat and get the same discount).

If you live in the area, this place is convenient; open ’til 7 on weekdays, accepts credit/​debit cards and does alterations. They do a decent job and I like that they don’t staple those annoying tags to your clothes after you take them to get cleaned. I recently took a pair of jeans, slacks and 2 skirts to get altered/​hemmed and it’s safe to say I’m satisfied with the outcome. But boy did I paid a pretty penny for them! I dunno if paying $ 10 replace a zipper is a good deal but I know for sure I need to learn how to sew… Oh and they also have 10% off coupons for dry cleaning. That might help a bit.

DRY CLEAN HERE AT YOUR OWN RISK since they don’t care if they damage your clothes. I took my daughter’s $ 138 silk dupioni dress with trellis work on the bottom here after she wore it ONCE on Easter Sunday. The dress is damaged now, tattered & frayed on the bottom 3 inches of the dress & faded now. I’m sending it back to the online catalog where I bought it since Palomar cleaners just wanted to hem off the frayed bottom or just cover it with cheap lace. The owner never offered to refund the money I paid for dry cleaning or pay for a new dress. She did refund the dry cleaning money after I told her I wanted it back.

This is my favorite dry cleaners… it is a bit expensive for sure. But most important, they do a great job. I never have any complaint, which I can’t say of many others I’ve been to over the years.

$ 3.00 to clean one item. Not bad, especially for a suit jacket or dress. HOWEVER, once I took a suit jacket to be cleaned. It had crusty spaghetti sauce on it. And when it I got it back, guess what, still had crusty spaghetti sauce on it. I swear it must have never hit the cleaning machines. Didn’t appear to be touched at all. Even minimal effort would have at least reduced the amount of sauce on this jacket! They agreed to re-​do it, but still, I have the feeling that a lot of clothes go in here and never get cleaned. My wife has a pair of pants that the cat pee’d on. The pee made the pants «crusty.» Those came back with less of a pee smell, and a little less crusty, but were no where near clean.