Monro Muffler Brake & Service

Let me start with the positive… the Monro Muffler shop was good in the following respects — they honored the appointment I hade set up and the car was finished when they said it would be done. Outside of that I don’t see any advantage to going to Monro as they were no less expensive than a car dealer. I had gone in for a muffler repair. It turned out to be over $ 500.00.
The manager Mark told me it was expensive because they replaced the Catalytic Converter. It was insulting the way he tried to explain it to me as I know the converter is near the exhaust manifold on my car and it was never touched. He tried to tell me the positive was that it had a lifetime warranty on the repair. But their invoice says only 90 days. Very misleading business practice.
Also they did not honor their on-​line coupon so don’t bother coming in with one. And lastly there was a nice scratch on my car door that was never there before I brought my vehicle in.
In other words, look around you can do better than this place.

Monro Rip-​off!
I was given an estimate of about $ 300 for 2 tires and an alignment (that I was told I needed by my inspection station). When my car was ready, I was told it didn’t need an alignment — but was charged the same amount as quoted WITH it. ($ 79 value w/​discount.) I was also told I needed my two other tires replaced… which they offered to do later in the week. (My inspection station said they were fine to pass.)
When I called the back the same day to question the discrepancy — after checking my notes — the manager (Mark) said he’d call me in the morning. He didn’t. I stopped by the store and spoke w/​Tom, and told him I wanted the price difference back between what I was told I would be paying, and what I actually paid. He advised me he would have Mark call as soon as he returned to the store, and that «corporate policy» was that they don’t give refunds at the store level. I also requested to see the printout of readings from the alignment — Tom said the printer on that machine is broken.
I waited 2 hours… still no call back from the manager.
I called corporate headquarters… they’re «looking into it.»
I will NOT be going back to Monro. — I’m done, Lenox

Great price for oil change, friendly staff, thorough tire and brake check