Interstate Appliance Service

Whirlpool made an appointment for them to come out to check our refrigerator. They were suppose to be here between 12 pm and 5 pm and they never showed up and never called either. I wasted a day waiting for them. Don’t bother using their service.

We have had many service techs come out to the house to look at our stove, washer, dishwasher and refrigerator. When we got in touch with Jared at Interstate, he was on time, professionally dressed and ready to fix our issue. On this particular visit he was at our home to fix our dishwasher and stove. He fixed the dishwasher, and offered many helpful ideas to get the best results out of the machine. It has worked perfect ever since. The other issue was our stove. He diagnosed that it was the burner or switch. He ordered both just in case. Jared was friendly, and totally professional. The parts came to my home and I was able to make an appointment right away. During that time we had an issue with our washer. I tried everything. Jared was kind enough to go through a number of things on the phone with me, and he was able to fix it right over the phone, saving us time and a lot of grief and aggravation. He was a life saver. When he came back to fix the stove he did so in a timely manner, asked how the dishwasher was and the washer. I really appreciated the fact that he remembered our issues, and helped us out. Our stove is now perfect, and I am glad that I found a technician like Jared, who does not mind to go the extra mile for his customers. I highly recommend his work ethic, attitude, and attention to detail. It’s great to know that he is a phone call away and ready to help!

We were referred to Interstate Appliance Service by Frigidaire. I prefer to use the Internet and email as a way of communication for the convenience it offers.
I scheduled online and was able to get a reasonable appointment time since I was scheduling week of Thanksgiving. Interstate Appliance has an automated telephone service to call with your appointment time which happened on the night before the scheduled day. I was given a time frame of when the technician would arrive.
The next day I received a phone call telling me that the tech was on his way. I asked if he could give me time to arrive since I was at work which was no problem to tech. He was waiting in my driveway when I arrived.
My problem was with my ice maker in a brand new freezer. Within seconds of inspecting the freezer, the technician knew exactly what was wrong, fixed the problem and waited for the first ice cycle to make sure everything was working properly.
I would have no hesitation to contact Interstate Appliance Service again for my repair needs.

At first I was nervous scheduling a time for my appointment online, but I was very pleasently surprised. Their techinician Jared called ahead of time and was even a little bit early.
He was able to tell in 30 seconds what the problem was with my dishwasher and was able to fix it one visit without having to order any parts saving me a ton of money.
He even went the extra mile looking at my other appliances and scheduling to have the ones that had recalls to be repaired for free.
The best I have used so in Massachusetts.

I can’t believe these other reviews. Jarrod has helped us many times and we are more than satisfied. He was at our house today and called ahead to confirm the appointment. When he arrived, he was very personable and did the job well.
I am very pleased with his service and attention.
–Paul

We were referred to this company by LG customer service. When you call you are unable to speak to a real person and must leave a message. We tried for a week to get a response and we never did.

They use an automated computer scheduling service. It’s pretty much impossible to talk to a human being when trying to contact them.
They give a 4 hour window of when they will show up at your house (In our case is was 12 pm to 5pm).
The service technician shows up at your house a few minutes before the scheduled 12PM to 5PM window with no warning. Our family works so we can’t just sit at home waiting for a technician to show up all day. It be nice for a phone call or something letting us know that they are on there way. By 4 PM you then get a crappy email telling you that they want to reschedule your appointment because they showed up and you weren’t there. Why couldn’t you send in email before saying you were on your way?
Horrible way of doing business.

I second what Mimi D said.
I’d give a ZERO if I could.
Impossible to get in touch with. All you can do is leave a voicemail. And they never call you back.
The technician came out, couldn’t fix it. He said he’d contact the manuafacture and call me back the next day. or 2 days at most.
I never heard from him again. Even after I called again to leave a voicemail to ask him, where were we
So what ended up happening? Nothing.
Washer still broken, I never heard back from him. I called LG and told them don’t pay this firm for any work they did because they didn’t fix anything, they didn’t respond to anything.
If your appliance manufacturer’s tells you to call this place and have them come out to service your appliance under warranty, I’d ask for someone else.
DON’T USE THIS PLACE. SAVE YOURSELF HEADACHES AND HASSLES.

Found this company’s name on the Frigidaire Appliance website as a local service provider. They don’t have a website or anything that indicates their business hours which makes reaching them nearly impossible. They have an «answering service» that will take down your name, number and message, but they’ll never call you back. Also, this answering service has no idea what the actual business hours are either. After waiting weeks to have our brand new dishwasher serviced because of a defective electrical piece, I finally reached a woman who works there, not the answering service (woohoo!). She informed me that the soonest she could get a tech out would probably be «next Wednesday» which is 8 additional days on top of the week plus that I’ve already been waiting to get them to order this new electronic piece. When I asked her why the long wait she said they only have a service person out in my area once a week (even though I live ¹⁵⁄₂₀ minutes from their store) — so I asked if she could check the schedule for tomorrow and she said that she does the schedule at 2pm and couldn’t tell me yet (since it was only 11am). WTF. Goodbye Interstate Appliance, I’ll go somewhere else instead.