Firestone Complete Auto Care

What a rip-​off bunch of crooks. I made the mistake of going there thinking I could get a state inspection. What out the wolves in sheep clothing will trump up costly repairs, especially unnecessary brake repairs. And men don’t send your wife there. While siting in the reception area I could hear the salespeople give women the most horrific scenarios you ever want to hear. I’m a man who knows their commission game. I will never return or recommend Firestone to anyone.

Firestone installed my new Interstate battery quickly and efficiently. Cleaned cable ends and secured battery hold down bar. I am very happy with a great battery at a great price properly installed

It saddens me to post such a negative review, as I trusted my vehicle to this establishment for a few years, since I stopped taking it to the dealer for mandatory warranty service. And I have been a client of the Firestone Company for decades.
However, it seems like the technicians [as I’m told, the company thrives by hiring unskilled trainees] were doing minimal work on my car for quite some time; making me pleased because the repairs weren’t costing me a fortune.
At some point though, I should have realized that recurring check engine lights could not all be harmless or glitches. And that culminated Friday, after having brought my car to Firestone the previous Sunday for an oil & fluid change + courtesy check:
My car broke down Friday, all over Queens for multiple reasons (radiator broken/​the trained techs alerted me that «someone» had apparently tried putting a sealer into it; fluids not topped off, which Angel told me «could be true, but not possible that all the coolant could be used up»; battery terminals completely covered in gunk, something that said «checked» on my 4-​day-​old receipt; and nearly a dozen computer messages that went ignored over years.
Sad to say, but these guys did me very wrong. Seems like all they did were tires and sometimes brakes.

Great service and quick! I had two flat tires which required a towing to this place, conveniently close to where I am residing. We dropped it off in the wee hours of the night while it was closed and we’re pleased to find it still there in the morning when it opened. The guy there, Angel specifically… was professional and knowledgeable. He gave us our options and we had two new tires on there in about 2.5 hours on a busy day. We were planning on going to Goodyear but the tow truck guy suggested this place. I’m glad he did! Very pleased with the service!

I have been having a problem with my right rear tire lately, as it loses air and needs to be filled every other day. Obviously there was some kind of slow leak but being busy and also having a portable air tank in my trunk, stopping to have it fixed was not a priority. But, with the cold and snow of Tuesday and seeing this place as I drove by, I decided to see if they had time to help me. I explained my situation and my car was immediately taken into the shop. Within minutes I was told there was a nail in the tire and it could be fixed. I was also told the tread on my tires was beginning to get thin, which I already knew. To his credit, Bill did not try to sell me tires right there, but he said I would need new ones soon. My tire was fixed quickly and I left with a good tire again and a quote for new ones. I was impressed with the service I received here, quick and efficient.

Getting my photo inspection done. Very friendly staff and quick service.
I’ll have to come back and see how their other services are.

Went here for the GIECO vehicle photo inspection. The staff was friendly and professional. Got a quote for 4 Michelin tires which was almost a 100 bucks more than STS Auto close by.