Thornridge Hardware Supply – Ace

I am so glad that there is still a local hardware store in the area. You walk in, and a staff member asks if you need help. Most of the time — I do! They lead you right to what you need — and if you are not sure about what product is right for the job you have in mind, they help you select the appropriate product. The customer is in and out without all that wandering around in big box land.

First let me say I probably should have waited a bit before writing this but I was so irritated by what occurred I need to share. I have been dealing with this store longer than I can remember. I generally find what I need and get very good service, not this time. I was in looking for a plumbing part but remembered I had a blank key that needed to be cut. The gentleman was very helpful, said he would cut the key and advised me of other related products that I may be interested in. I wasn’t able to match up the other part I needed so went to pay for the key. At the register I’m told $ 10.60 + tax = $ 11.00 to cut a blank I supplied. When I questioned the price I was told it was a «chip» key (which takes far more skill to cut than a regular key, it doesn’t) So I asked again why so much for a chip key I supplied, he said, «and because you didn’t buy it here». Had I been told in advance it was going to be that expensive I would have gone to one of the other local stores and had it cut for under $ 2.00 like I’ve done before, but I was already at ACE and prefer dealing with the «neighborhood» stores. It probably sounds trivial but after that I don’t think I’ll be returning. It’s really true how one bad experience can overshadow many good ones. I suppose I was lucky not finding the other part because the faucet was from a friend’s house and they probably didn’t buy it there; imagine what the bill would have been then. ..

john and his staff are always knowledgible and well stocked for items, i hate going to the big box stores and john always makes you feel right at home, they have never failed me and i plan on going there when i need hardware or other things, great store, great people