Ben F Logan & Son Appliance

Horrible, awful, unbelievably bad business built on lies, Nothing but lies. My warranty company sent Ben the asshat out to service my Kitchenaid refrigerator. He came out, said he needed to order a part. Ben said he was «being totally honest with me» and the part had no ETA and he had other customers waiting 6 weeks for this part. I wasn’t going to live without a fridge for 6 weeks. I called the warranty company and asked what they can do for me. They had no idea why Ben would tell me such a story and they ordered the part and had it shipped directly to me within 2 days.
To make a long drawn out story, riddled with lies, and that went on for days, short… Basically what it boiled down to is he wouldn’t come out to service my fridge until he got paid.
Every time I called I got a different story but every conversation he had to mention «I have been doing this for over 40 years and I have 4 offices all over the states and I need to get paid.» Well Ben not my issue that’s yours, you shouldn’t punish your customers for your bad bookkeeping.
Moral of my story. If you’re going through a warranty company question him if he says there is a long wait for a part and call the warranty company back.

I’d rather give him no stars! It’s been 3 months 3 parts and the stove doesn’t work! Charles lies to SEARS and tells them it’s fixed when it is not. He doesn’t order parts and just lies for months! Don’t call this person he knows nothing and doesn’t fix
anything! He called this morning and told me Sears took him off the case and someone would call. I know he’s a liar so I called Sears and they said he reported that he put the new part in and everything was fine. Now the nightmare starts with another!

Unprofessional. Could not come onto the AF base for a service call because glove compartment was locked and was extremely rude to my wife while at work. Requested me to detach a permanently stacked dryer before hand as well. If you can’t do your job and have terrible social skills, I don’t know how you’re going to stay in business. Would absolutely not recommend this company to anyone.

Was forced to use them for a KitchenAid warranty repair. Sat around for 4 hours waiting for them to come and no one showed up. Called and left a message and they never returned the call. Called KitchenAid and they said that the company ordered the part ahead of time and should have called me. Said they are waiting for it to come in and they will call me when it does to reschedule a time to wait for them AGAIN! Called the company to tell them that I wasn’t happy that I had to waste four hours of my morning waiting on them and they said sorry but it was a dispatching mistake. Now waiting to see if the part ever comes in and if I get a call. I wouldn’t use them if I didn’t have to, but if I ever have any other warranty repairs I will request not to get them!

After MUCH arguing back and forth — over two months worth actually — they finally sent us their pro, Josh. JOSH is the antithesis of Ben F Logan & Sons. He’s prompt, great at communication and cordial. He got the job done in under an hour and even managed to explain things to me so that I understood what the issue was. It’s a shame they didn’t send Josh initially or they’d have have 5 stars from me and a repeat customer.

Horrible service. I called him before he came out to service my dishwasher and described the problem. He said it was a common issue and that he would order the part before he came out. He came out and said yep it’s this problem. We then said great are you putting in the part? And he replied that he needed to order it. My husband then told him that he told us he would order the part before he came. And he didn’t even apologize. He simply said that he didn’t. WTH okay. Then he tells me that he would call me back. He didn’t. I had to chase him down only to have to him tell me that the part was on back order for a month. And now he’s telling me that the part has been pushed out even further. I called Assure and they told me that he never ordered the part. This is almost a month since he was at my house. He never even ordered the part. Avoid this business unless you don’t care to have your things fixed.

initially responsive to a repair request, but didn’t return any follow up phone calls after they allegedly ordered the parts for the repair. tried calling numerous times and left voicemails, but never heard back from them.