MorphoTrust USA Identgo

No stars. Why? Because I visited the location in Dallas on empire central. Once you arrive to the 5^th floor and enter the waiting area, do keep in mind (YOU HAVE TO SETUP AN APPOINTMENT upon online registration! Well anyways you get there and you have to write your name and the account number you choose to pay your fee with…
Okay there are 2 HUGE wrong things with this.
1. People’s PERSONAL BANK ACCOUNTS are in danger by leaving a piece of paper up there for anybody to see.
2. Second of all, why make an appointment if you’re not going to be seen at the time you requested an appointment for.
So you’re there waiting in a crowded room trying to figure out who the hell goes next because there is no damn ORGANIZATION WHATSOEVER. What a waste of time never choosing this company again.
Do not come here, if you do be prepared for a long and frustrating 2 hour wait time AFTER YOUR SCHEDULED APPOINTMENT TIME.

I visited the Gonzales, TX location for MorphoTrust USA Identgo July 30, and I was very impressed with the customer service. The process was quick and easy. The person doing the fingerprinting was wonderful and made the whole experience pleasant and enjoyable.

I did the fingerprinting two months ago. But I just found out the check is just cashed. The recipient has not received it yet!!! The company wastes me a lot of time!!! They should check this problem! The efficiency is too low!

Fingerprinting. It was pretty quick and easy. The location is kind of sketchy. Lots of homeless people roaming the area. The suite was old and and not much to it. It served its purpose and I was in and out in 20 minutes.

I wish I could give a negative 5! This is the most frustrating company I’ve ever had to deal with to get fingerprints done. Their website says call after 3 days to verify that your fingerprints weren’t rejected, I called after 7 days and was told that I would have to wait 4 weeks just to know if my prints were rejected or not! Btw this was after I had called 3 – 4 times and waited on hold for 20 – 30 minutes each time.
There is no email address that you can submit questions to just a phone number with apparently only two people answering phones because the line is always busy. I hope I never have to deal with this company again!

God I wish I could give negative stars… if there is a single competent or half-​way intelligent person that works at this company I have yet to speak to them (and I feel like I’ve spoken to them all).
To be clear, I did not go to the Lewisville, TX location because the service I needed was the live scanning of fingerprints from one state to another (NY-​CA), which is done through phone/​mail. I had my inkprints done at a police station in NY and then spoke to someone at Morpho trust who gave me an address in California to mail them to along with my 41LS form and check for $ 69. Of course I sent certified mail and know that my package was delivered to the company on ²⁄₂₅. After I heard nothing for a couple of weeks, I called the company just to confirm that everything was moving smoothly (I had been told the entire process should only take a few weeks). When you call the number you are put through an endless maze of digital recording that repeat endlessly until you pick an option, even if none of the options are what you want. So then you wait on hold for 20 minutes to get a person, who isn’t even in the right department, and then another 20 minutes on hold until they in turn connect you to the right person who STILL always seems confused by their own companies services/​policies. I kept being told that I wasn’t in the system but that they would look into it and call me back (each time acting like my inquiry was a HUGE inconvenience to them). After about a month of frustrating calls and no responses I just gave up. My check had never been cashed, and I realized I might just have to fly to CA and get a livescan done there through a more reputable company. Cut to almost two months later and my check has now been cashed by Morpho Trust! So again I call, wait, speak to a bunch of people who have no idea whats going on, and am told again that someone will be calling me back. I’m not holding my breath. THIS COMPANY IS A NIGHTMARE!!!

This place is interesting. They specialize in identity management and since there are so many jobs that require background checks and such you have to go to a government approved facility and that is what Morpho Trust is. You can only make appointments on-​line to have your fingerprints, picture taken or whatever else they offer. I have never been fingerprinted before and it was interesting meeting different folks that were waiting for their appointment. One lady was a nurse, another was working at a state school and one gentleman was applying for his hazardous cargo truck permit and I want to get my concealed gun permit.
I had to go back twice due to how much home repair, remodeling and yard work I do. It was hard to get clear prints on someone that works her fingers to the bones. The reason for the 3 stars are that the ladies work there while nice, you could see that they viewed this as a mundane job, not much personality and the stuff they use for your finger prints stinks.