Dont come here for balloons UNLESS you call or go in and schedule in advance. there is a 50⁄50 chance that even if the store is slow they still will NOT assist u with even one balloon so long as there is a list of ppl scheduled to pick up. yupp you heard me correct. even if there is NOLINE they may refuse to fill up a single wimpy balloon… sigh. just one. not a bundle. just one little one. moving on. just about everything is over priced. go to walmart for basics like utensils, napkins, cups, etc. good if u need a lot of a theme or such. or some specialty holiday décor. customer service is completely dependent on the person. ive had good and bad experiences. overall this is not my 1st stop
Ali T.
Rating des Ortes: 1 Boston, MA
Wow– every employee working was terribly rude. Good gracious, if you hate your job and you hate people, don’t work in customer service! Throughout the entire visit, not one smile, not one thank you. Eye rolls from the staff came by the dozens though.
Amanda B.
Rating des Ortes: 5 Alexandria, VA
Perfect for Halloween costumes! My 2 ½ year old really wants to be a Hot Dog for Halloween. I ordered a costume online and it was delayed. I started my search for a new costume at Party City and they had exactly what we needed. The store was organized, festive and everyone was so nice and helpful. We even picked up a great deal on Halloween candy too. Thanks Party City, you saved the day!!!
Vic P.
Rating des Ortes: 1 Dallas, TX
Very pathetic service at this place. After calling the store several times over the last two days and being on hold for a very long time without any help, I came into this store today. At the store the staff was completely clueless and slow as turtles. I needed a particular item with a quantity of 30(hence the repeated phone attempts to ensure they had it before I made the trip to the store). When I got to the shelf location noticed they had 8 on the shelf… grabbed the 8 and then looked at their overstock above the shelf location to see if they had a case above… nothing. So I went to the register and waited in line to ask them if they had more. After getting to the front, the cashier called another employee to help. She got a ladder and looked at the overstock above the shelf location — so I’m thinking she has no clue as you can clearly see the overstock from ground level. So after this she says they don’t have any. I again asked her to see if she has any in the back(my original request). She goes to the back and I don’t see her again for next 5 minutes. Next thing I know she’s at the cashier area drinking water.WTF. So I go up to her and ask her did she check and her response«oh Yea we don’t have any». Did she forget I was waiting? Did she forget I even existed in the store? Did some of her brain cells start arguing? Terrible. After I had enough, I stood in line to checkout with the rest of my stuff. While waiting in line, another customer ahead of me was suppose to have balloons ready for pickup and to the«surprise» of the staff, they did not have any ready. When they figured it out, no apologies to the other customer and just slow as molasses service to have his balloons filled up. Don’t recommend this place to anyone. I’ll take my business back to Amazon.
Mechelle S.
Rating des Ortes: 4 Roanoke, TX
Balloons, Balloons, Balloons. Party City came through is a cinch as at the last minute I needed balloons for a party. I arrived at 7:30pm and they closed at 8:00pm and they helped me out. I was out there in 15 minutes with my balloons. I have shopped all their other locations and have had really good experiences buying party supplies and stuff. Its nice to know to know there is a store that caters to just parties. Love Party City.
Morgan G.
Rating des Ortes: 1 Addison, TX
I called to place a balloon order and was on hold for 10 Mins, so I drove in. I grabbed my balloons and stood at the counter while they were on the phone for another 10 mins. Unfriendly and horrible attitudes. STAYAWAY!