Service King Collision Repair of North Lewisville

This place is a joke. All State recommended this place after an accident — they started calling 30 minutes after my claim was filed and scheduled an appointment for them to look at the car. I complied and went to the location — the man who helped me, had an attitude like I was lucky to be there and have them work on my car. He did the inspection and said I should bring the car in on Monday so they could have all week to work on it and have it out by Thursday or Friday. I asked about an appointment, and was told that it was not necessary, to bring it before noon on Monday and they out take care of it. I showed up Monday morning at 10, and was told they were not taking cars that week cause they were busy. And that no one should have told me to just show up. But I was free to leave the care and maybe they would get to it, because being without a car is super easy.
The staff is rude, the slouchy girl at the front is rude, and they have a call center (in Illinois) that calls you relentlessly. Do yourself a favor and go to Service King or another shop.

Best auto body shop ever. Took a chance and could not be happier. They go out of their way to help you every way they can. Even after they have their payment, they still treat you like family. This place have values, hold true to their words, honest, genuine folks. Would return in a heart beat.

Allstate suggested I use Sterling Autobody Centers, and since I didn’t already have a trusted autobody repair shop, I went with them. They picked up my vehicle at my house while I was at work and towed it to their location in Lewisville. They called to confirm that it had been picked up and that they would be in touch once the damages were assessed. A few days passed and I hadn’t heard about the damage assessment, so I gave them a call. They got back to me that day with the information and gave me an estimate on when my vehicle would be finished. Repairs took about 12 days, and the pickup process was easy. The woman who was in contact with me the entire time and completed the process was helpful and friendly. She also informed me that I could have dropped off my rental vehicle there and that it would be returned for me (I had the rental place drop me off there). As far as the charges, I don’t know if that was reasonable or not since Allstate covered it. I only paid my deductible. The body repairs look good as new to me, although I am not a car enthusiast. I was surprised at how simple the whole process was, I would definitely go back to Sterling.