Tempur-Pedic

I’m not going to write a long review because there has already been much written about these expensive mattresses on consumer affairs website that mirrors my experience. There are many different models and I can only comment on the expensive version I have which was incredible for the first year. My wife and I boasted all over town. But the foam material began to slowly break down and it changes to a monster mattress. Do your research people of the world! Consumer Beware!

I recently purchased my second Tempur-​Pedic and will never buy a regular mattress again. It has been a lifesaver for severe back problems. However, this company’s customer service and sales practices are deplorable.
I recently purchased my second set directly, because the offers were $ 450 more than any of the furniture stores. When you’re spending $ 5k on a mattress, that is a respectable savings.
When I placed the order, I was promised delivery within two weeks. I asked, and was reassured, repeatedly. Then, I received the confirmation email, which stated «our delivery staff will call you within 7 to 10 [BUSINESS] days to make DELIVERY ARRANGEMENTS. If you don’t hear from our delivery staff after 15 DAYS, please call us – we’re happy to check for you.»
If I don’t HEAR from them in 15 DAYS? WHAT???
As an aside, their «White Glove» delivery service consists of third party logistics carriers. They are not employed by Tempur-​Pedic, so the company can’t even tell you what the delivery windows will be like. Everything is handled by the third party, so it is important to inspect EVERYTHING before you accept delivery, and make them test everything if you purchase an adjustable base. If it isn’t perfect, make them take it with them.
When I called customer service to inquire about the discrepancy in delivery windows, the person I spoke with was extremely rude. I asked to speak with a supervisor, and the rep hung up on me. When I called back, I immediately asked for a supervisor. She was equally rude and apathetic.
Look, if the delivery window is realistically 2 – 3 weeks, just tell me that up front. Don’t lie to me and then tell me to deal with it.

we really tried to like this mattress but it sleeps very hot. We reached out to Tempurpedic about this (mattress is still under warranty) Tempurpedic told us to buy better sheets. Now we are stuck with a $ 3,000 mattress we cannot sleep in. Crap products that they do not stand behind. Unless you like sleeping in an inferno stay away from this piece of garbage and this sham of a company.

Tempurpedic used to be a great company with quality products and good customer service. Not anymore! I just purchased my 3^rd tempurpedic and its absolute crap! Doesn’t support my small 5’4 125 lb body, I wake up with horrible lower back pain. What makes me more upset than the actual bed is the customer service. They are extremely rude and unprofesiional. How can a company treat people like this when they are spending soooo much money on a product. Eventually their customer service will catch up to them and no one will be interested in giving thousands of dollars to a company that is so rude and unpleasant to deal with. What a shame.

I bought a tempurpedic mattress a little over a year ago since then I have experienced severe hip pain including back and arm pain and neck pain all in varying degrees I am still making payments on this instrument of torture today I went out and bought a real mattress to sleep on again I will be putting the Tempurpedic torture device in another bedroom where it will rot for as long as possible at least until I get it paid off then I am going to give it to my step daughter I hope she can live with it but my wife and I cannot anymore this is the worst purchase I have ever made in my life and have nothing good at all to say about the Tempurpedic mattresses please forgive the lack of punctuation I am using voice recognition

DO NOT BUY TEMPURPEDIC! We purchased a king mattress with box spring. The box spring broke and when we turned it over to fix it we found massive amounts of mold growing inside the box spring. No mold on floor or wall or bed skirt or carpet. INSIDE the box spring. Tempurpedic said there is nothing they can do as the warranty does not cover mold. I’ve had box springs of all types over the last 30 years and this has never happened before.

I WISH I had read the reviews on « Unilocal» and «Consumer Affairs». This company is a scam for middle age middle income folks who think they are making a good investment in a mattress. After trying for 5 weeks I started the return process and they tell me its $ 175 return charge and the $ 1,999 base is not returnable.
Our old Sealy mattress with 3″ nova form mattress topper was much better than this $ 3,000 mattress. I am glad there is a 90 day tryout period and I bought it directly by calling the company number. It was an impulse buy as an anniversary gift and now I am stuck with a $ 1,999 base.
Buyer beware; not all touted expensive products are great. Read reviews on top mattresses and then buy accordingly. I started the return process on May 7^th and the credit of $ 2,600 on the %$ 5,400 total bill was credited on August 8^th.
I bought a $ 600 mattress Novaform Serafina mattress from Costco and love it. This one even contours evenly with the adjustable base unlike the uneven Tempur Flex which was so rigid that it left pockets of gap when the base was inclined.

Deceptive Trade Practice
I purchased a mattress topper which turned out to be NOTHING like what was shown on both their website photo as well as product packaging. It was 4.5″ shorter than it was supposed to be and did not have the right angle edges as shown but rather a random slab of foam.
When I contacted their customer service I never received a response. I finally posted images to their Facebook page and customer service responded with «this is a warranty issue». I think NOT! It’s actually a case of Deceptive Trade Practice according to New York state law.
I disputed the charge with my credit card company. When Tempurpedic did not receive their payment they came back to me with a threat to turn the matter over to a collection agency. I repeatedly asked them to take the product back but they claim that a «no return policy» is clearly stated on their website. Sure, if this was just a «change of mind» I can see that but this was clearly an issue with a big corporation trying to push off inferior product on a consumer.
In fact, on their website it says:
«we accept returns only if the item is damaged at delivery or if there is a product defect. «
I don’t know about you but when I read that, it says they accept returns if the product is defective!
So if a huge corporation can threaten a mere consumer with collection agencies when they are clearly in the wrong, then they leave me no other choice than to protect my rights as a consumer.
I intend to pursue this to the full extent of the law. If anyone else has had a similar problem, please reach out to me to see if we have enough for a class action suit against this company for misrepresenting their products and making false claims.
I’ve begun the process of filing a complaint within their state of Kentucky as well as in New York State which I reside. They have rebutted my complaint and i’ve refused their response. Stay tuned!

We ordered our Tempurpedic bed more then 2 weeks ago directly from Tempurpedic and promised to get it within 10 to 14 days.
We asked to expedite the delivery if possible as we were sleeping on an air mattress for now.
Despite our request the delivery was scheduled 2 weeks later for a 8:30 to 10:30 Am time frame. I took half day off since they said its this time frame or a week later.
The delivery never arrived until 3pm without anyone contacting or letting me know they’re late. So i had to take all the day off on my expense of course.
When the delivery team arrived it came to my surprise that Tempurpedic forgot to send the mattress foundation.
I called the customer service and they asked me to except the mattress and within several days the foundation will be here. 3 days later… no tracking number no email confirming the shipment — nothing!
Called once again to the customer service and asked whats going on, their reply was «sir your order will be shipped in the next 10 days to expect delivery within the next 14 to 21 days» i tried to explain my situation but the representative was very rude and said «call us tomorrow morning there will be a different customer service team to handle thees things».
Well i went to «Sleep Country» and purchased from them same day the Tempurpedic foundation with a same day delivery so we can stop sleeping on the floor.
Called this morning to the customer service again as i was directed yesterday with a request not to send the foundation since we purchased one yesterday with all that we going thru.
I can’t express how unpleasant and less then willing to help the representative sound… she put me on hold for about 11 min, return back and with a very mad voice «sir– your foundation was canceled — anything else?» i tried to understand how the’ll refund me since i payed with 2 forms of payment but she saw from some reason only one and was really arguing me… when i insisted that the information she has is incorrect she put me on hold again, return back and said — i“ll call you back and just hang up!!!
Tempurpidic trying to show us all that they are such a high end company with a high end product. May be the products are but believe me after all i went true with them i’ll pay the 170 $ restocking fee and send them the product back as soon as the minimum required 30 days of try out for one reason — they do now appreciate your business and i’m just afraid to think what might be in future if god forbid i might need their help with warranty or problem resolution.

DELIVERY COMPANY IS TERRIBLE!
My wife and I purchased a Tempurpedic this past Sunday. The delivery company left a message stating that our mattress would be delivered this past Thursday. I spoke with Tempurpedic’s delivery service 3 times to confirm delivery and request a call in advance. Not only do I not have my mattress but I was told that I refused delivery. This is the WORST CUSTOMER SERVICE I have ever dealt with and I don’t even want the product anymore. Don’t waste your time or money, buy a mattress from a different company who will provide adequate service.

Worst bed I’ve ever owned. We bought the $ 2000 bed from tempur pedic and boy am I thankful I didn’t spring for one of the more expensive ones after I am now seeing how bad of reviews these beds are getting. There isn’t a day that doesn’t go by that my back doesn’t hurt incredibly bad when I wake in the morning. My back doesn’t hurt when I go to bed but it’s killing me when I wake up. Not to mention they claim the bed is naturally cool and all that. Complete lie, it’s more like naturally very warm and that’s not a good thing since I’ve now moved to Florida and it’s hot all the time here. Makes it very difficult to sleep. I warn anyone that is considering buying one… DO NOT DO IT. You will regret it.

I bought a tempurpedic mattress after being told by the salesperson that they last a decade. That was two years ago and this mattress is ready for the landfill already. To add insult to injury, these Tem-​poop-​edic idiots CONTINUALLY clog up my physical mailbox with their catalogs, as they are grasping for straws to make a sale. I’ve politely asked to to please stop sending me their catalogs, they always say that they will stop, but they do not.
News flash: I BOYCOTT ALL COMPANIES THAT KILL TREES IN ORDER TO PIMP THIER WARES.

The bed is great — but the service is so-​so.

ALERT! Tempur-​pedic foundation defect! We have received THREE sequential Tempur-​pedic queen 5″ foundation replacements in 2013, all with defective ribs or horizontal wood strips. One or both dislodge from the frame, making the foundation unstable. If you hear a creaking noise in your Tempur-​pedic foundation, check for a broken rib by running your hand along the side rail. If the rib or slat has dropped below the level of the foundation frame, it is broken, and you should contact Tempur-​pedic customer service for a warranty foundation replacement. We have solid steel slats bolted to the bed frame with center feet, as recommended by Tempur-​pedic, so our bed frame support for the foundation and mattress is not an issue.

Tempurpedic is a good mattress, the BOX Spring that’s another story! OMG in 4yrs it broke twice and now warranty wont covered because I moved. Even the technician said that they make them with really cheap materials! will never buy tempurpedic again!

I bought a Tempur Pedic Cloud Supreme back in February 2013 for my wife’s birthday. Upon first laying on the bed, it felt amazing. 15 minutes in the store on the bed — incredible. Took it home and I slept great on it for many weeks. The wife started experiencing some back pain and we were told (and had read) that it takes some time to adjust. We called back to the store within 90 days and they said give it some more time. My back was fine still at about the 60 day mark. At about day 60, I started to experience some back pain and my wife’s back felt just as sore as it had since buying the bed. The next firmest bed available was another 800 bucks and we were told again that some people take longer to adjust than others. Day 90 passed and Tempur-​Pedic said there was nothing they can do unless there was a physical problem with the bed. Unfortunately, my wife and I had to move out the $ 3000+ dollar bed (bday present) into the unused guest room and we now are sleeping on an old family hand-​me-​down mattress because we can’t afford another one and the bed we are making monthly payments on is causing some serious pain for both of us. It makes me sick to see it, and I will be making sure all my friends and family that are considering a bed will hear this story.
The woman on the phone at Tempur-​Pedic was very kind and pleasant and I understand that it’s not the policy to buy back the bed, but I wish that something could be done about this.

Horrible customer service. They actually drove me to tears of frustration!
We ordered a $ 4600 bed from tempurpedic (the choice supreme with air chambers for customizable softness). It arrived and immediately one side of the bed sank inwards and the other side blew up like a balloon. The pump system is pumping air but nothing is changing in the bed. Obviously we got a lemon — no problem. We call them the day after it arrived — 3 days go by before we get an email that tells us to call returns. Mary says they will «rush» the replacement order when I informed them we are stuck sleeping on the floor or the couch. And to call customer service in two days if we don’t hear from them.
3 days go by — we call customer service, we get the run around… transferred multiple times. Nobody has any information, not a single supervisor in the building, but they will send an email out — and we can call back the next day for more info.
Long story short, we finally get ahold of someone and the response is «a mattress is a big thing, you can’t expect it to be sent out quickly…» $ 4600 is not that much money, we should just be patient… people aren’t perfect — at least they’re trying to fix it. Her end solution was that the replacement bed might arrive around the 30^th (which is a month after the original broken bed was purchased)… it costs a lot of money to expedite shipping, we can’t expect them to spend that money to make it right.
All in all, they actually made us feel like we were unreasonable for wanting to return a BROKEN bed — and they treated us as if we were idiots for expecting a replacement to be shipped as quickly as the first bed. Funny — when they wanted to get $$ from us they shipped it within 8 days. When it’s on their dime because they made a bad bed — they were in no rush. We cancelled our entire order and went with a local family owned mattress manufacturer and we are THRILLED with our experience there.
Apparently the economy is not affecting Tempurpedic.

I’m a big fan of the Tempur-​Pedic mattress, but I am forced to give them a poor rating due to one inescapable fact: A mattress is only as good as its foundation. And their foundation (box spring, whatever you want to call it) is complete crap.
Our first one broke after a few months of normal use. My wife called and it was replaced under warranty. It had failed because one of the cross-​members broke away from the side frame, thus causing the mattress to sag. I hoped this was a fluke, but the new replacement broke on the 3^rd day, as I was simply sitting down gently on the bed. Again, the same problem — the cross-​member pulled away from the frame and then broke.
So I procrastinated several months, using bricks to prop up the broken cross-member…do I call it in again and suffer the same problem? Or do I fix it myself, if possible? I decided on the latter.
So I carefully removed the hundred+ staples and upholstery. Then I found out just why the cross-​members broke. And it wasn’t due to occupant weight (we’re typical Americans), but design. The frame and cross-​members are both made of thin ½″ MDF, which is softer weaker than even construction grade pine. Worse still, the cross-​members are attached to the frame by one (ONE!) very short screw each! This means that all the cross-​members can pivot, changing stress vectors and thus weakening the structure. Worse still, the unbelievably flimsy top sheet is only ¼″ MDF and is only attached to the cross-​members by a total of 4 brad staples! If you lift the box spring the top can fall right off because the staples are not nearly strong enough to hold it. Worse still, the top sheet could strengthen the box spring if it was actually secured to the frame or cross-​members, but instead the whole structure just flops about. Worse still, the lateral and longitudinal cross-​members are not joined or attached to each other! They are cut to overlap along the load axis and thus have less than ½ the strength they should! And, surprise, surprise, this is where the breaks occurred.
So I attached the cross-​members to the frame rails with 2″ counter-​sunk wood screws, similarly attached the top sheet to the cross-​members, screwed 2×6 wood blocks to the broken cross-​members to strengthen them beyond the original design, and then re-​upholstered the box spring. It still looks OEM intact, but so far hasn’t broken. I even bounced on it a few times to make sure.
There’s maybe $ 25 in materials in the Tempur-​Pedic box spring, and of course it’s mass produced for efficient assembly. Adding a few screws and reinforcing the cross-​member intersections would add minimally to the manufacturing cost, and vastly improve the quality of the bed. Personally I would NEVER buy a Tempur-​Pedic mattress again if they insist on supplying such ridiculously under-​engineered sub structure for an otherwise quality product.

I wonder if I could do it.
I wonder if I could set up my bed like one of those foam bed modules in Avatar.
I could hook up some wires, then become a «corgi avatar», and go play with my dogs. That would be sweet. I could sneak my way into «corgi society», learn their ways, be all environmental, instigate an «indigenous horde», and then turn into a better corgi than even the REAL corgis. I could save their world & they would tell stories about me as I became their legend…
ZZZZZZZZzzzzzzZZZZZZZzzzzz…ahem.
Then I woke up.
Sleeping IS an otherworldly experience with a Tempur-​Pedic. Tempur-​Pedic is a technology much different from your typical spring mattress. I’m all for technology.
I’ve had my Tempur-​Pedic for only a few months, but I can already feel a world of difference. It takes some getting used to. The mattress (and also the free pillows which were included) is heavy & firm, but when you lay on it, you are enveloped by memory foam. It’s a different feeling. It’s a trip to sink into the foam. It takes a few seconds for the initial plunge, but you have to wait a few minutes for the entire experience. After that, it’s sleepy time.
It’s amazing how incredible a good night of sleep can be. After my first night’s sleep, I awoke without any sore muscles! And then theres the actual sleep. So, I found that I didn’t move around much during my sleep — I was in the Tempur-Pedic’s tractor beam the whole night. When I’m not in my bed, I dream about sleeping. It’s that good.
Now I must admit, I’m a little wary of the heat. I run hot, so one issue I might have is a hot sleep, but I’m sure this will be a minor and tolerable issue.
The Tempur-​Pedic also just looks cool. When it was delivered, I was mesmerized by its coolness. Then there is the 20-​year warranty. You can’t go wrong with that, right?
With major purchases, it’s sometimes hard to feel good about it. There’s always some buyers remorse. With my Tempur-​Pedic, I’ve had nothing like that. I’m excited to make my bed, buy linens for my bed, jump into my bed, and so on and so on.
Ok, now I’m off to count Unilocal & go to sleep: 1-​Yelp, 2-​Yelps, 3-​Yelps, …800-​Yelps!

Owning a Queen Celebrity Tempur-​Pedic bed for 3 years has been a blessing. It’s as people say… when you go on vacation, you dread sleeping on any bed other than a Tempurpedic.
No, I’m not saying that you become a bed snob… it’s just that your back is used to sleeping so straight that when you sleep on something else, your back (and often times neck!) get a weird crick, and you’re uncomfortable throughout the next day because of «bad sleep.»
So a few weeks ago, we submitted a warranty claim on our mattress. Since the cover is made entirely of cashmere and is sewn in to the foam, it can be easily seen as it becomes undone. It didn’t affect the stability of the bed in anyway, but we figured it was something to mention. Our foundation had a small dip and thus left me sleeping in a hole every night. My back was suffering as a result.
Two weeks after we filed the claim, Tempur-​Pedic got back to us, informing us that they had approved our warranty claim and would be delivering a new mattress and foundation… and would haul away our old mattress and foundation. Nice!
Tonight, the bed arrived. Wrapping the bed with the mattress protector and smelling the great scents released by the new mattress reminded me of when the bed was first purchased.
Oh how exciting sleep will be… yet again! Thank you Tempur-​Pedic. You guys rock.
I can’t wait to get their CA King sometime in the future and turn out current Queen into a guest bed. I’m sure our guests will enjoy it immensely!