Don Jacobs Volkswagen

CarMax told me to bring a car I had just purchased from them to Don Jacobs because it needed a repair that would be covered by manufacturer warranty.
It turned out that it wasn’t a repair covered by manufacturer warranty and Brian (the service advisor) called CarMax. CarMax agreed to pay Don Jacobs for the repair.
I appreciate the way Brian took care of it, my first experience with Don Jacob’s service department was very good.

What an excellent place to take my car! I bought my BMW in Chicago because It was a special order. So, you would think is take my under warranty car to Sam Swope. Wrong. Don Jacobs is way better! They are so very nice and accommodating. They have a beautiful facility excellent customer service. They needed to keep my car for the weekend so they gave me a courtesy vehicle. They didn’t mind that I was going to drive it back to Louisville. I’ll take and hour and a half drive any day for good service!

I purchased my Jetta here in 2002. Since then I’ve had my car serviced in Chicago & LA (when I lived out of the state) but primarily in Kentucky at Don Jacobs. Definitely not due to it being close to my home but because I trust them, price points and more importantly, genuine & personable customer service.
Budget is important to everyone, so let me clear something up… most people think dealership service fees are outrageous, THIS dealership is not overpriced. They won’t hassle you into spending money on unneeded services… They’re honest, give you options and respect your decisions. (Huge relief)
The most important quality that stands out at Don Jacobs is customer service and Brian in the VW service department has set the bar. He goes above and beyond every visit to make sure we’re taken care of, that we understand what’s going on and are comfortable with decisions… Not only that but he’s personable & treats us as individuals instead of «just another customer». (And with the spaz moment my mom and I have, this makes him a brave guy). Major thanks to Brian, as long as he’s at Don Jacobs and my car keeps chugging along, I’ll be a loyal regular :)

Epilogue: after five weeks without my car, I finally got it back. VW finally agreed to pay for the parts, and after going round and round with Don Jacobs, they finally agreed to give me a discount on the labor. When I went to pick up the car, the service guys were nice enough, I suppose. But since they had no problem holding onto my car for five weeks with no contact whatsoever, it was too little too late.
If you’re shopping for a car in Lexington, here’s this Unilocaler’s opinion:
DO NOT GO TO DON JACOBS and DO NOT BUY A VOLKSWAGEN. All was copacetic until something catastrophic happened. And then it was a nightmare. Neither DJ or VW are worthy of your trust.
One day after I got my car back, I sold it. Better to be without a car than with a lemon.

I was pleased with the service I recieved at Don Jacobs service department, I purchsed my car there several years ago haven’t need too much service yet but last time I was there and a gal named Monica was a great help and getting my car done quickly so I could get back to work. I really appreciated that extra service.

Well, you get the usual run around just like at any other car lot. It takes about a week to work out a deal on the BMW side. That is exactly how long it took me. The service on the sales side is OK. The finance guy is kind of pushy trying to upsell everything and anything. I was satisfied with their service.