Enterprise Rent-A-Car

I do not like writing negative reviews. It’s against so much of what I believe people should do when people behave poorly. Against my better judgement I feel morally obligated to share my experience.
Today while at Enterprise I was greeted as though I was some type of criminal. I’m not sure as to why perhaps my olive toned skin and dark eyes. I was refused a car rental because of having only a debit card but was refused as well as an additional driver as well.
After speaking with corporate they said regardless of the branches policies and protocol I should’ve been allowed to be added as a second driver. As a result my colleague was charged an extra 100.00 because I’m unable to return to that particular location due to not being insured to drive the vehicle. The assistant manager was the first to refuse me however was again refused when the manager and employee went to add me as a second driver once my colleagues credit card was on file.
After the fact when I asked for the assistant managers business card and asked for the managers as well I was given her name written with a purple marker.
Had it not been for my colleague and my willingness to pay the additional 100.00 I would still be waiting without a vehicle to return home from a weekend of work.

Good very friendly folks. If you have to rent a car this is your best bet!!!

We had great service. They rescued us with a Ram Dodge Truck. Our van broke down and we had to move our son out of his dorm. Their service was excellent. Free pick up to their location. It was graduation weekend and Mothers Day weekend and a big concert in town. Very few rentals of any kind left in the whole city. Whew. Thanks for the rescue!!!

first rental was better however it wasn’t clean either. looked like someone had spilled something in the van. the second time I listened to them go back and forth for a half hour to find a rental because they had given mine away. when we found one it was at the car wash. fab… expect the seats were wet. did he he offer me another car? of course not. because the contract was already drown up. did he offer any way to correct it nope. except sit in the plastic. luckily my two little girls were in car seats or I would have been really mad. the coralla I had the check engine light was on and another one came on the whole time I had it. 1 week. I have rented from this for the last 5 years as we take a trip to tn every year but this was by far the worst experience

I called at 8:30AM to schedule a pickup for 11:45AM, the start of my lunch hour they arrived at 1:05PM to pick me up. According to the runner they are short staffed.
Arriving at the facility they had one counter person who checked me out. The phone began ringing and he looks at me while he’s doing what I need to do and asks, «do you mine?» He answered and tabbed out of my work order and handled the phone call. All while I stood and waited.
Was very disappointed that I received no apology, just a reason for their awful service.

I reserved a car for a long weekend trip and was asked to give a specific time for pickup. I chose a morning time to give us time to load the car and get on the road. I was there for my allotted time, but the car was not. In fact, it was off property getting an oil change. To make things worse, they informed me that all drivers must have his/​her own credit card even if I was paying. I wish that I was told to me up front when I was making the reservation so that I could have gone to another company. For a drive that long, switching drivers was essential to our schedule and safety.
Around an hour later, they gave me the car (no apology for the wait) with the tank showing that it was ½ full. No big deal until we discovered hours into the trip that the gauge was broken! Customer service said we could find an Enterprise near us to switch cars, and that they’d note the problem in their database. We were now already going to be late for our hotel reservations, I was exhausted since I was the only driver that had a credit card, and we were in unfamilar, rural country. We asked if we could simply get the gas tank volume to be able to calculate at gas stops how much gas to put in. They did not have this information… nor an apology.
By the time we got to our destination, we had our own rough estimates of how long we could go before a fill-​up so we just decided to keep the car, not repack, and make the best of the rest of our tight schedule.
When we returned the car, it turned out that Customer Service never did report the problem in the database (good luck Next Renter), but at least I got $ 20 total off for their terrible credit card policy, for the late hand over to me, and the broken gauge.
An apology or some sympathy anywhere in there would have been great. Stay away from Enterprise!
P. S.- According to the flier they left in the car for us, you can get a great deal on a mani/​pedi from what we guessed was someone’s mother. We decided not to risk it.