South Broadway Collision Center

**Update**
I posted a review about a month ago for South Broadway Collision, I just got my car back after insurance let me take my car to a different facility to have it completed and looked over from the incompetent work. Only to find out they had put parts in incorrectly and loosely, one of the paneling for my car was actually broken and they rigged it back on. I can’t say for the people that worked on my car that I did not interact with but for the people that act as the face of the company I can say that they were liars they lied to me and lied to the insurance company, and they presented me with incomplete and faulty work that had to be taken somewhere else to be completed due to the immense lack of trust I had for this facility. I thought I would update now that I had the work looked over by a separate mechanic.

As evidenced by the other reviews it is apparent if you want your car fixed well or in a timely way you should go elsewhere. After almost two weeks of my car sitting there without having any work done on it they admitted to my insurance agent that they hadn’t even started and might not any time soon. We had it moved to another shop at that point.
It is worth mentioning that my insurance agent told me that they used to be a «Progressive Shop» but they had that designation taken away several years ago because they had so many problems.

I took my Audi A6 there for some work on my rear quarter panel that had been damaged in a garage mishap. The work that was done was exemplary, the speed was 3 days ahead of schedule, and the price was $ 100 under estimate. Needless to say, a great job and a great detail job at the end too. They do take checks from fayette county addresses, otherwise have cash or a cashier’s check.

When I went looking for a body shop for the first time, it was very confusing and hard to navigate all of the options in Lexington. The first time I pulled in to South Broadway Collision Center I knew this was the right place. They are very professional, have a super clean and modern office, and provided excellent service. They handle all of the work with the insurance companies, help with the car rental companies, all you have to do is drop off and pick it up. I couldn’t have asked for a better experience. The work was good. My paint was difficult to match, but they did well. These guys set the standard for what service should be like.

Rated by a national magazine as one of the top repair shops and specializes in luxury cars. When our new Lexus was in an accident recently we decided to try them instead of a shop we have used for several years. Never again. The workmanship was fine, but the management will not speak to you. They have people for that. You will be required to sign a detailed agreement before you are accepted as a customer. In that form is a requirement that terms are cash. They are serious. If your bill is over $ 4k as ours was, bring it in cash or walk. No American Express, no Visa, no personal checks or business checks. The manager or owner will not come down from their office to discuss options. The office staff will be embarrassed, but they are not in control. They stated that they normally remind customers of the cash-​only terms but lost our phone numbers and «really dropped the ball» (their comment not mine) by not putting it in the email. Apparently they will take checks drawn on a local bank (Frankfort’s state employee creidit union with a Fayette county branch is not considered local) or from residents of Fayette county (but not surrounding counties). Perfect credit rating, professional references, forget it. If you want a competent repair and don’t mind enriching an owner who will not be bothered to talk to you upon request, this is your shop.