The Campbell House

A pretty decent addition to the Curio line but the weakest among the three I’ve stayed at thus far (the other two being the Franklin in Chapel Hill and the Anselmo in Buenos Aires).
The most frustrating part of our 2-​night stay was that we constantly got lost inside the labyrinth and there weren’t many signs or markers showing staircases or elevators. In addition, the front desk was very slow in getting us checked in and the two free waters we received (Hilton Honors Silver, woohoo!) were warm (usually, they’re cold).
The wedding reception we attended here was well-​laid out and the food was great — the prime rib (?) was very tender and the corn-​topped salmon was delicious (if a bit dry… could have used more glaze).
The room was clean, no bed bugs, and a comfy bed was had for all.

Nice hotel even though it’s showing wear and tear, it has charm. However, if there is a wedding or event going on in ballrooms make sure to ask to be put in a room away from that area because you can hear the entire event from your room. In our case we were up until after midnight due to a wedding. We asked to be moved but they said they were full, manager was not on staff at night so they couldn’t do anything for us. If we come back it will only be because we are in a group that stays together.

Worst accommodations. I walked into my king bed room and I literally hit the bed. This was the smallest room I have ever stayed in. It smelled of mildew and mold. The toilet seat had paint chipped off everywhere. The entire bathroom flooded from a shower. The toilet bubbled constantly. At 4 am I was awakened by the snoring coming from the room next door. I paid $ 125 for my room on Priceline. My colleague paid $ 65 through the honors program. He received the Lexington Suite which is gigantic on the second floor. I was in room 1110. If you get that room, run, don’t walk, back to the lobby and check out. Sleep in your car. You’ll be happier.

Since this place is apparently affiliated with Hilton I was expecting a standard Hilton garden type experience but with a pretty lobby. The lobby was indeed pretty and the staff was very courteous. They have a restaurant which I didn’t take advantage of but the menu looked like pretty standard American fare. The room itself was a bit of a disappointment. The light switch in the room apparently was purely decorative and I had to stumble in the dark to find a lamp (which was unplugged). The TV was plugged in but didn’t work. The room was clean and the bed was comfortable which really is all I care about.

I don’t know why this hotel had such a low reviews. It seem to be pretty close to just about everything in Lexington. I thought our room was absolutely amazing from where it had been remodeled. It was an extremely nice hotel all in all with many banquet halls. I actually got lost in there trying to find a drink machine. For the price it was an absolute steal on
. I stayed here primarily to go to the Woodford Reserve distillery that is only 20 minutes away. The bar had a band playing but the crowd is a bit older and unless you want to drink with your parents I would suggest going downtown. I would suggest this hotel to just about anyone looking to stay in a really nice place in Lexington and for the price you can’t beat this.

I got a Groupon for The Campbell House and found it to be an awesome deal for the experience! I loved the décor throughout and the room itself was large and comfortable. The bathroom was a bit small, but totally functional. I really liked the location — an easy über ride to restaurants and bars, and a short drive to most of the stops on the Bourbon Trail, which was the purpose of my visit. The staff was very accommodating, especially when I lost my wallet during my trip (!), and there was always fresh water in the lobby, which I really liked. I would definitely stay here again!

Usual business travel hotel was booked up so we went into the second tier hotels, pulled into a BEAUTIFUL MANSION like a BOSS and was so excited to peek around. Campbell House apparently remodeled and all the horrible reviews from a few months ago are to be put to rest because my stay was amazing! The outside is stunning, the foyer was lit with a roaring fire and super cute country modern décor, the rooms were clearly redone. Staff was super friendly and accommodating. Room was pretty quiet.
Minus the fifth star due to no water in the rooms, otherwise such a lovely place.

Our recent three-​night stay at the Campbell House was fantastic. Please ignore the negative previous reviews and try this lovely place! The rooms are clean, the beds are comfortable and the staff is friendly and approachable. The Campbell House décor is quintessentially Lexington and a great bonus for distant travelers.

I’ve stayed here twice on a business trip and each time it was great. The food is excellent and the staff is nice.
The patio was one of my favorite spots to sit and enjoy a glass of wine.
The first room I stayed in was quite small, however the second room was much bigger. If you have a preference make sure you request it.
All in all, great stay. Pillows were nice and fluffy, room service was great.

This place is a steal! I mean they steal your personal items. Make sure when you leave you have all your personal items, because if you happen to leave something behind and immediately call the hotel when you get home and realize you left something, not only will they NOT call you back you have to spend a week calling and calling to get to speak to an actual person. When you finally do they say «we’ll look into this but we don’t have your item» and we’ll call you back with updates, THEY NEVER DO. There is ZERO response from management and they don’t even call you back to apologize and offer up some type of compensation. So if you don’t mind their staff stealing from you, customer service which is the worst I’ve ever had, maybe you’ll get lucky and have a room with a view of air conditioners.

Due to the big events the last week of Oct. (Breeders Cup and Football game), the hotels of Lexington are fully booked. My family and I of four were frantically calling around for two days trying to find all accommodations. I was told that we had a room on hold at the hotel with pillars and looked like the white house. I called to pay for the deposit and was told there was no name there as such with a reservation, but I could still book the last room available for three days. I jumped on the deal and was told there were no refunds. the next morning I found that this was the wrong hotel and that we had reservations at the Double tree hotel with white pillars.
Immediately I called to try and cancel. The events are 3 weeks away and I’m quite sure they could re-​book the room given the accidental booking. I am all about customer service and I was devastated when i was told «no» they would not cancel my reservation. $ 2100 down the drain! Where is the compassion and customer service these days?

Weekend trip to Lexington was great. The Campbell House was a gem of a find. Updated and charming in a new way. Décor was warm and calming. Staff was excellent. Convenient to attractions — golf, bourbon trail and downtown. Would highly recommend.

The hotel was in a good location, had a nice vibe and nice pool. The room was clean but could use some upgrades. The breakfast buffet was decent but a little pricey. The only complaint I would have is that I purchased $ 20 for $ 40 towards dinner or brunch but found out that they only do brunch on Sunday and they would not let us use the voucher for breakfast. However, we were hungry and the waitress just charged my two teens for children’s plates so that was nice. Groupon did refund the voucher as well so no problems. The hotel had other amenities but we didn’t have the time. They also have a bar next to the restaurant. I would stay here again. Also the staff was very friendly!

The only reason this place did not get my 5 stars is, even though I loved the new décor/​updates, which are spectacular, is the rooms painted dark gray are too dark. Maybe if the ceilings had recessed lighting that would work.
Beds, super comfortable.
Décor, wow!
Tv, could not figure out how to work.
Restaurant, we had breakfast, again, décor super dark, but the price was very reasonable and very tasty.
Staff, super attentive.
Stay again? Absolutely. Look forward to it, so I can eat at The Village Idiot.
Appreciated that even though they are downtown, they did not charge for parking.

Don’t let the marketing photos mislead you, this place is still a wreck!
My fiancé and I had the joyous experience of staying at the Campbell House over a long weekend vacation, we trusted other reviews that the remodel did wonders for this hell hole. Sadly our experience, from the rooms to the staff was terrible.
Let’s begin with the room, arguably the most important aspect of a hotel. The walls are paper thin. You can hear everything going on inside and out (even quiet conversations). The entables were dark and dusty, hairs under the toilet seat rim, the floor was unswept and the the alarm clocks were broken. Keep in mind, they are asking for $ 150.00 a night!
The bathroom was poorly designed as the hand towel rack was mounted too low, so when you turn on the water your hand towels are soaked. This would be a minor complaint but the sink is standalone, and provides no alternative for you to place it, or your toiletries.
The restaurant on the main floor is an absolute joke, with high prices for mediocre wait staff and food (the brunch was the equivalent to a complimentary breakfast at the Holiday Inn).
The only good part about this place (hence two stars) is the bar. Which had a live band and good drinks.
Do not waste your money on this, «Kentucky Icon».

This Lexington tradition was recently refurbished and modernized to meet the business needs of the 21^st century. I would never have known about this place if it wasn’t for Priceline… I found a great deal on the property and I booked it because I really wanted to experience an independent hotel (I’ve had enough of corporate lodging for a while… loyalty point be damned). Boy, am I glad I did! This place was quirky, clean, modern with just the right amount of southern charm.
The white building has the circular drive way leading up to the porte cochere that is popular with the monied people coming to visit Lexington. You walk past the outdoor seating area with large drapes into the new, mildly contemporary main lobby– just modern enough with the art and the circular light fixture near the fireplace but not over the top to not offend proper, southern sensibilities. The front desk is to the left upon entering and staffed with friendly, accommodating employees.
I was given a large king suite with a comfy, opulent bed, a mini fridge and large work desk with plenty of plugs for all things electric. The bathroom sundries smelled and worked great. The room had large mirrors to review your look before entering the world.
The restaurant/​bar was full service, but nothing spectacular. I only had time to enjoy breakfast, which was fairly priced, elegantly presented and tasty. They did have a bar that seemed nicely stocked with various bourbons (very appropriate considering this is Kentucky).
I’m not sure, but I think I had a mildly haunting experience in my room. Nothing too crazy, but enough for something to wake me up from a dead sleep during the 3 am hour. And the thing is, I’m not really sure if I believe in such things…
I would definitely return, but maybe ask for a different room.

The Newly Remodeled «Campbell House» is a Lexington Icon.
From the minute you drive up, you’ll see Beautiful, Kentucky Charm. Offering Newly remodeled Comfortable Rooms, appointed with Southern Charm. Pleasant, inviting Lobbies, Sitting Rooms & Areas. Friendly Accommodating Staff. Gorgeous Pool Area, A Great, Classy, Romantic Restaurant «Kilberns», and a cozy Lounge that offers live entertainment on certain nights «Bogarts». Please read my reviews on both «Bogarts» & «Kilberns» for dining tips. There is a Unique Gift Shop that I strongly suggest you visit. Rooms are Comfortable, and the Beds are like «Sleeping on Clouds». I strongly suggest staying here while in Lexington. This hotel is supposed to be Haunted for all you that believe in the Supernatural. Be sure to take the Bourbon Flight at Bogarts, and get the Pancakes at Kilberns.
ENJOY!
Can’t wait to come back!
CHEF GARY CURRY

I went to the Campbell house opening, everything was outstanding,. The food was excellent and the staff was outstanding, polite, helpful and there to help at every turn. In addition, the new rooms are very nice, I would recommend them to anyone.
I must recommend the prime rib, it was to die for!

Husband and I stayed here for 3 nights and was sad to leave our bed! By far the most comfy bed we’ve slept in at a hotel! The room did smell a little musky, but the water pressure was strong and the bed was wonderful so we were quite happy with our stay!

Excellent experience overall! Amazing customer service– everyone from the front desk staff, to the shuttle driver to the Bogart’s bartenders. The rooms themselves were HUGE– definitely not your standard hotel rooms size– and the beds were unbelievably comfortable. One of the most interesting hotels I’ve ever stayed in– lots of character and ambiance. Whatever changes they’re making there are obviously working (re. previous reviews). We will definitely stay again!