Lowe’s Home Improvement

As part of our contract on a new home purchase, my husband and I asked that the seller have new carpet installed prior to closing. They agreed, and asked that we use Lowe’s. We went to the store and spoke with a representative who advised that to make certain that we chose carpet that was in stock we have the house measured. The seller did just that. We then returned 3 weeks before our closing and selected an in-​stock carpet, so that it could be installed in time. The seller reached out to the store and paid for the carpet. The store gave the seller the number to call for installation. She called, and called, and called the gentleman named Gabriel, who she wasn’t able to reach for over a week. When she finally reached him, (2 weeks before closing) she set up the installation for the 17^th (our closing date) at 9 a.m. On the 11^th, we received a call at 6 p.m. from Lowe’s that they actually did not have the carpet that we picked out in stock, and wouldn’t until the 20^th, so we went up and picked out different carpeting. Then on the 14^th we received a call from Lowe’s that they would not have the new carpet in stock until the 21^st (though we were told it was in stock) so they couldn’t install until then. I called the store and spoke with a manager, who asked me for the details. I explained them to her, along with the fact that an installation beyond the 17^th would put us in breach of contract, and she stated she would call me back. When she did, she was very condescending, and told me that the seller never set up an install anyway, so we would be fortunate to get the carpet in by the 23^rd. I advised her that she was being condescending, and that the seller had in fact set it up though it had been very difficult to do so. She spoke over me, raised her voice, and told me she couldn’t even technically talk to me as I was not a part of the contract. She was rude, short, and completely unprofessional. We went through a whirlwind to fix it, and in that whirlwind got a refund from Lowe’s for the almost $ 2,000 we put out for carpeting, and I will not go back any time in the foreseeable future. I have also shared my experience with many of my friends, many in the business of referrals, who will also not be going back. My husband tried to call the main number and get some sort of apology for this egregious abuse of a customer, but we never received anything. What a shame.

The worst customer service I have ever had at Lowes. I went to purchase 1400 sq. feet of tile and was ready to hand over the money tonight. When I went into the tile department I immediately went to an aisle with a Lowes employee. His name is JASON. He saw me stand there for about 1 minute and did not offer me any help whatsoever. He then went to another aisle and I had to go find him to ask about the tile that I was interested in. He then followed me back to where I first was. From past experiences in shopping for tile, they usually get the pieces of tile out and lay it out for me to see what it would look like. Maybe lowes doesn’t do that but he was rude about it. I asked Jason to lay two different types of tile out for me to see and he just pointed at them on the shelf and that was it. I then asked when the certain tile would be in stock and he said 14 days immediately and asked if I purchased right now would I get free delivery. He was completely rude and made smart remarks to me… Not even just once but a few times. I had gone to another Lowes that morning because it was close by to where I was but I wanted to purchase it at the Liberty location since my business is near by. Never again will I be at this location. They just lost $ 5,000 worth of business today.

What a disfunctional store! They delivered roofing shingles on Monday and when I go in to get more on Friday the shingles are discontinued!!! I tried to return the 9 bundles I already purchased and their 2 systems don’t talk to each other! After a Manager, 3 clerks, 4 phone calls and 45 minutes I finally got my money back! Never again will I shop Liberty Lowes!

Let me settle something first. the difference between Lowe’s and Home Depot is by a tiny margin and mostly it’s that Home Depot is slanted more towards the contractor and Lowe’s more towards the weekend warrior or DIY’er.
That said, it’s possible that you’re going to get a super cheap and almost unusable product at either place if you either don’t know what you’re looking for or if you make your decision based on what is cheapest.
Home Depot simply has more services for pros — mostly things that if you’re not a pro builder, you’ll never see. Lowe’s is more about the pretty and shiny.
The Liberty area is fortunate enough to have 5 solid places to get home improvement/​hardware/​farm-​kind-​of-​stuff — all within a few square miles — all with their own benefits.
Home Depot — Best almost professional home supply.
Lowe’s — «Hey honey, let’s go get some flowers to plant this weekend»
Sutherland’s — Best place to renovate a rental home or house you want the cheapest stuff possible in.
Freverts — If you need a part for a 1970s HVAC system or 4 isles of screws and bolts, this is for you.
Feldman’s — If you’ve ever administered animal medicine, replaced a hydraulic hose, welded a seam on a tractor and mended a fence in the same week, Feldman’s is for you.