Dr. Chou is great. Office experience is terrible. You will ALWAYS have to leave a message on the automated system. Most office staff is very unprofessional. I was late and I called to let them know. When I arrived the nice young man receptionist thanked me for calling. Then the MA who was sitting in the middle of the office area eating a CHEESESTICK(waving it at me), loudly informed me I would be waiting a hour. Dr was running behind, and because I was 10 min late they put everyone else ahead of me. I was appalled at the extreme unprofessional manner on my first visit. This was worse. good thing I like my doctor or I would never come back.